Careers

Come work with us!

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a job. It’s a mission!

We offer a comprehensive benefits package including a hybrid work schedule, 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance the first of the month following employment, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.

View our current job openings and learn how to apply below.

Open Positions

Relationship Manager – Leadership Giving

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

The Relationship Manager, Leadership Giving is a relationship-centric position responsible for planning, organizing, and conducting annual Leadership Giving. Common areas of responsibility include prospecting, recruiting, and managing volunteers; developing, implementing, & growing donor programs & events; and executing the departmental strategic plan to recruit, steward, & solicit donor base.

We’re looking for an individual to manage and grow a portfolio with diverse donors and assist with the stewardship process for lifespan of donors and volunteers.  This role will help increase Society membership and revenue goals by generating a pipeline of individual prospects using wealth screening tools, online research, and donor recommendations.  Using data, research, and collaboration the role will set donor engagement goals. Supporting volunteers with timeline/schedule management, meeting coordination & leadership, and preparation of supplemental materials (data/reports, talking points, scripts, agendas, etc.) is a function of this role, along with maintaining accurate donor records using a database/CRM tool.

The Relationship Manager plans and executes programs that appeal to Leadership Society members and creates a strong membership experience through kickoffs, mentor & educational programs, and networking events. If you posses a minimum 3-4 years of experience in a fundraising and nonprofit sector leadership role with proven results we would like to hear from you. A Bachelor’s degree in Business administration, political science, communications, finance, nonprofit management is ideal. Proficiency in using and maintaining donor databases as well as Microsoft Office and strong analytical and critical thinking skills with excellent written and verbal communication required.

To view the position and apply, click here.

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.

Employment is contingent upon passing a background check. United Way of Greater St. Louis is an Equal Opportunity Employer

Director of Development   – Philanthropy Department

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

We are seeking an experienced Director of Development to manage and direct fundraising efforts and donor engagement for donors who give annually and those who have made planned gifts. This position reports to the Vice President of Philanthropy and plays a pivotal role in driving revenue growth and fostering donor relationships. We are looking for a dynamic leader with a proven track record of fundraising success. 

Responsibilities  

  • Cultivate and steward relationships with major donors and family foundations. 
  • Monitor and evaluate fundraising performance, analyze data and trends, and make data-driven recommendations to optimize fundraising strategies and initiatives. 
  • Manage a team of Managers utilizing a Moves Management Plan. 
  • Oversee the UW Tax Credit Program and other Tax Smart Giving tools. 
  • Ensure compliance with all relevant regulations and best practices in fundraising and donor stewardship. 
  • Plan, execute, and represent our society programs (some nights and weekends involved). 
  • Use donor databases to track and maintain solicitations, gifts, and donor correspondence.
    • Work with Vice President of Development and Senior Vice President of Philanthropy to establish department and individual team goals. 

Qualifications 

  • Minimum of 4-6 years of proven nonprofit fundraising and experience securing major and planned gifts. Strong analytical and critical thinking skills with excellent written and verbal communication skills. 
  • Bachelor’s degree in a related field; advanced degree preferred. 
  • Exceptional skills working with high-net-worth donors, responding to donor needs in a manner that provides high touch, personalized results.  
  • Strong strategic planning and project management skills, with the ability to develop and implement complex fundraising initiatives. 
  • Proficiency in donor databases, fundraising, wealth screening software, and Microsoft Office suite. 

To view the position and apply, click here.

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.

Employment is contingent upon passing a background check. United Way of Greater St. Louis is an Equal Opportunity Employer

Systems Change Director – Economic Mobility Initiatives

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

The Systems Change Director – Economic Mobility Initiatives leads and accelerates assigned UW systems change efforts inclusive of these initiatives.  In this role, the Director serves as a lead across the UW community and will mobilize resources and provide leadership for initiatives, collaboratives, projects, and program investments that ensure increased economic mobility for individuals and families in our region.  A significant focus of this role is to scale and lead initiatives to help families on their road to restoring self-sufficiency and increased long-term economic security.   This position is an integral part of our economic mobility initiatives leadership structure.

Position responsibilities include:

  • Leadership: Provide internal and external leadership to support advancement of economic mobility initiative goals; develop, coach, and facilitate collaboration among economic mobility partners including residents, stakeholders, and community-based organizations.
  • Facilitating Meetings: Ensure effective facilitation and support of stakeholder meetings including preparing meeting materials and ensuring regular and ongoing communication among stakeholders.
  • Strategic Coherence: Provide direction and support to internal colleagues and external partner organizations in aligning their work to a common agenda (e.g., identifying opportunities for program work and systems to support specific goals).
  • Managing Internal Systems: Oversee daily operations including management of budget and an annual work plan that defines actions, stakeholder responsibilities and anticipated progress measures.
  • Data Collection, Analysis and Reporting: Work with strategic partners to refine data points and indicators and identify sources and data collection methods for both qualitative and quantitative measures.
  • Compliance: Ensure grant and contract compliance, including grant reports, data tracking, and analysis, risk reduction and quality improvement.
  • Fund Development: Help tocultivate a funder pipeline and provide input to the development of revenue strategies, including assisting with the grants writing process in partnership with internal colleagues.
  • Communications: Communicate the objectives of economic mobility initiatives to stakeholders and potential partners in the community.

Competencies

  • Business acumen: knowledgeable about programs, grants, contracts and building and maintaining partnership relationships.
  • Action Orientation/Leadership: drives for goal completion and adjusts as new demands emerge; identifies resource needs, and problem-solving orientation.
  • Relationship Building and Communication demonstrates excellent interpersonal skills, engenders trust with leaders and community partners, promotes the common good, and exercises active listening.
  • Judgement and decision-making: makes sound decisions under pressure, avoids assumptions, weighs risks, asks good questions, demonstrates critical thinking, delegates effectively, follows up.
  • Fiscal and Operational Effectiveness: achieves objectives within allocated resources, develops ways to streamline workflows to produce desired outcomes.

Key Accountabilities

  • Responsible for providing systems change staff with support and leadership necessary to achieve goals, implement economic mobility initiatives and build community stakeholder engagement. 
  • Oversee and support the growth, development, implementation and evaluation of the United Way economic mobility initiatives as well as regional collective impact initiatives to support family stability and economic mobility, reduce the racial wealth gap and create regional system change.
  • Administer programs within budget and according to programmatic and funder guidelines.
  • Create timeline and training content and materials for reporting and capacity building.
  • Produce publications, reports, and analytics for internal and external audiences.
  • Effectively serve as an ambassador and participant for internal and external groups.

KSA (Knowledge, Skills, and Abilities)

  • Master’s degree in social work, business, public policy, or related field preferred; and/or at least eight years of relevant work experience, including at least five years managing staff and collaborative teams in a fast-paced nonprofit, community organizing, social enterprise, or start-up environment.
  • Experience working in an economically, racially, and ethnically diverse environment and the ability to build trusting relationships.
  • The executive presence to inspire confidence and passion in internal and external audiences.
  • Advanced strategy and planning skills, including an ability to think strategically on both organizational and systemic levels over multi-year horizons.
  • Experience with project management and stakeholder management.
  • Experience leading and managing systems and processes.
  • Possesses subject matter expertise in outcomes and performance management principles.
  • Strong data acumen and ability to use data to drive decision-making.
  • Strong facilitation and presentation skills before multiple types of audiences.
  • Existing relationships with, or ability to quickly build relationships with, a cross-sectorial range of stakeholders in the local or regional area, including senior executives.
  • Outstanding communication and interpersonal skills, able to build authentic relationships with diverse stakeholders.
  • A strong ability to multitask, be flexible, and often complete tasks with a short deadline is a must.
  • Strong writing ability.
  • A willingness to extend beyond formal responsibilities as needed for the work.

To view the position and apply, click here.

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.

United Way of Greater St. Louis is an Equal Opportunity Employer.

Network Engagement Manager – Critical Medical Needs Program

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

This is a hands-on role contributing to the growth and maintenance of program-based networks and managing customer relationships encouraging agencies to partner more deeply through care coordination.

The Network Engagement Manager (NEM) supports the expansion of partners and their usage of specific, United Way owned/operated technology platforms to support direct service programs such as the Critical Medical Needs Program (CMNP) and Greater St. Louis Community Information Exchange (CIE). Also, serves as a trusted partner to Community-Based Organizations (CBOs) while cultivating opportunities for program feedback and development. The Network Engagement Manager (NEM) is responsible for creating and implementing partner strategy, deepening relationships among community providers, and facilitating effective working relationships to foster trust between partner agencies to benefit clients and access available programs and services offered by United Way and/or identified partnerships.

Position responsibilities include:

Relationship and Database Management

  • Identifying aligned clinical and community-based organizations, their referral partners, and new organizations who may be interested in accessing United Way programs and services and/or joining a regional community information exchange. This may include but is not limited to facilitating information sessions, community meetings, one-on-one meetings, presentations, and phone conversations to engage organizations.
  • Build and maintain relationships with the clinical and community partners.
  • Provide regular updates to key stakeholders on outreach and onboarding efforts.
  • Work with the team to identify partner needs.
  • Assist agencies in compiling profiles of their organizations in the Unite Us database.

Support integration of consumer, community, and clinical voice in the design and implementation of the Community Information Exchange (CIE)

  • Support the development of consumer and community engagement efforts, centering consumer and community voice.
  • Conduct appropriate follow-up and ongoing support for community and consumer voice workstreams to ensure the organization’s equity and engagement principles are upheld.
  • Review network data to assess service gaps and identify organizations that could fill those gaps; work closely leadership to determine appropriate outreach strategies.
  • Identify new functionality and services that could deliver value to partners, users, and community members.
  • Coordinate with other transformation work, making sure to align with other UW activities and leveraging those initiatives to advance collective goals.
  • Create timeline and training content and materials for reporting, capacity building, and learning communities
  • Produce reports and analytics for internal and external audiences.

Key Accountabilities

  • Create timeline and training content and materials for reporting, capacity building, and learning communities.
  • Produce reports and analytics for internal and external audiences.
  • Effectively serve as an ambassador and participant for internal and external groups.

KSA (Knowledge, Skills, and Abilities)

  • At least 2-3 years’ experience working in program implementation, integration, evaluation, quality improvement, or related area.
  • Bachelor’s degree required in Social Work, Public Health, or related field.
  • Familiarity with the social service landscape in the region is required; experience providing social or navigation services in the region preferred.
  • Strong communicator, both verbal and written, with the ability to build trust while mobilizing people to take action.
  • Ability to operate effectively in a fast-paced, changing environment.
  • Experience implementing new initiatives and system transformation a plus.
  • Self-starter who is comfortable turning big ideas into actionable processes and project plans.
  • Excellent organizational skills, attention to detail, and accuracy.
  • Excellent presentation skills.
  • Team player, positive attitude, mature, confident, self-starter.
  • Ability to work independently and collaboratively with a wide range of community groups, partner organizations, internal customers, and volunteers.
  • Ability to adapt and keep current in a rapidly changing and organic environment.
  • Must successfully complete InformUSA Database Curator exam within 24 months of employment.

To view the position and apply, click here.

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.

United Way of Greater St. Louis is an Equal Opportunity Employer.

Grants Compliance Manager

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

The Grants Compliance Manager is responsible for shaping organizational strategy by continuous identification and sourcing of campaign and non-campaign grant opportunities, preparation and submission of grant applications, and coordination of all grant-writing activities with internal and external stakeholders. In this role the Grants Compliance Manager is responsible for researching, preparing, and submitting grant proposals/reports that support agency goals and meet funder guidelines and criteria. In the capacity of a grant compliance management, this role is responsible for oversight of all components of the pre- and post-award grants cycle including the fulfillment of administrative requirements for funded grants from government and private funders.

General Responsibilities:

Administration, Coordination and Tracking

  • Collaborate with fiscal, development, planning and allocations, program staff, community organizations, and management to ensure successful execution of awarded grants.
  • Coordinate and lead a cross-functional internal committee responsible for final review of new funding opportunities and innovation of potential projects before grants and proposals for contracted services are submitted.
  • Work with appropriate staff teams to identify resource needs for grant related projects (staffing, equipment, space, etc.), and develop budgets accordingly.
  • Manage end-to-end grant application and reporting processes, track follow-up activities, and confirm grant approval and funding requirements utilizing tools and technology to source, track and manage the grants life-cycle
  • Provide links between program, finance, information technology, and other administrative functions so that all grant management activities are smoothly implemented.
  • Produce monthly grants status reports for distribution to leadership team.

Grant Research and Sourcing

  • Determine the needs for funding, write and develop grant programs and proposals for opportunities relevant to the organization’s fundraising goals and impact objectivesConduct research and prospecting activities to identify multiple sources for public, foundation, corporate, federal, state and local grant funding.
  • Conduct ongoing grants administration and research, including analyses of grant reports and trends.
  • Develop a consultative relationship with internal program staff and glean knowledge from throughout the organization for the purposes of content creation, proposal development, and for competitively positioning proposals for funding.
  • Cultivate relationships with potential private and public funding sources.
  • Stay abreast of current issues in grants management and policy changes affecting programming.

Grant Writing and Development

  • Grant proposal preparation and budget development, working closely with program and project teams
  • Write, assemble, edit, and submit accurate grant proposals in a timely manner to a variety of funding organizations and foundations in exact accordance with the prescribed guidelines and criteria.
  • Create compelling written and oral communications to support United Way program/project operating funds.

Grant Compliance Administrator:

  • Regulate all grant administration policies, systems, and documentation to ensure compliance, incorporate best practices, and ensure excellent controls
  • Liaison among finance, development, and program departments and staff ensuring an accurate and transparent process for the entire grant life cycle grant agreements and MOUs
  • Track pre-and post award management, invoice payment process for United Way’s public and private grants portfolio, creating reports and monitoring
  • Provide regular training to program and finance staff as it relates to grant administration and organizational policies
    • Develop and maintain a Grants Standard of Operations Manual concerning policies and procedures and updates

Grant Monitoring and Evaluation:

  • Provide hands on training to grantees as it relates to grant administration and compliance policies.
  • Manage the due diligence process for each sub-grantee’s ability to comply with governmental regulations with a thorough review of all their financial and operational policies.
  • Design and execute sub-grantee monitoring processes, collecting and analyzing data, documenting results, and identifying and discussing implications.
  • Proactively interpret and assess sub-grantee gaps, provide technical assistance as necessary and surface and address issues. Perform other duties and/or responsibilities as required to satisfy the needs of the organization.
  • Contribute to the overall success of United Way by performing other essential duties and responsibilities as assigned.

Key Accountabilities: 

  • Generate new revenue through grant writing engaging public private, federal, state, and local funders with our services
  • Draft proposals/LOIs, grant application narratives, and budgets collaborating finalization leadership, program staff, and finance
  • Maintaining master calendar of grants and prospects and all associated files and correspondence
  • Maintaining library of grant support documents including resumes, bios, IRS forms, Board/staff diversity lists, etc.
  • Facilitating grant contracts/agreements
  • Tracking progress toward organizational and programmatic outcomes and goals;
  • Assembling all necessary supporting materials and documents including budget reports, outcome measurements, success stories, etc.; submit reports to funders with staff support.

KSA (Knowledge, Skills and Abilities):

  • Bachelors’ degree in English or Journalism or Communications or Marketing
  • Minimum of five years’ demonstrated experience in nonprofit grant writing, successful, documented track record of procurement of grants and management
  • Experience with grants administration and/or compliance (governmental/federal grant experience is a plus)
  • Experience working with grants management databases.
  • Knowledge and application of best practices in grantmaking.
  • Knowledge of current state and federal regulations pertaining to IRS, OMB (Office of Management and Budget) circulars, and advocacy grantmaking.
  • Proficiency with Microsoft Office required (Word, Excel, Outlook and PowerPoint)
  • Ability to work well independently or in team environment, and handle multiple assignments
  • Possess financial acumen is preferred

To view the position and apply, click here.

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.

United Way of Greater St. Louis is an Equal Opportunity Employer.

Campaign Relationship Manager

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

The Resource Development division is responsible for raising the funds necessary for United Way of Greater St. Louis to meet its mission of helping people live their best possible lives. All Resource Development team members are committed to providing high quality prospecting, cultivating, service delivery and stewardship of donors to make their giving easy, impactful and personally meaningful.

The Campaign Relationship Manager plays an essential role in the division’s efforts through the effective and efficient management of volunteers and implementation of year-round engagement processes for a portfolio of organization donors, with a strong focus on United Way Community Campaign. This position is tasked with providing quality services to a large portfolio of corporate accounts, managing campaign divisions, volunteers, and seasonal employees, as well as working to cultivate deeper, value-add relationships with corporate accounts as needed.

Position responsibilities include:

  • Participate in the identification, recruitment, orientation and training of all levels of volunteers.
  • Manage assigned volunteers and cabinets, assisting with goal setting and, in conjunction with the Data and Research Specialists, monitor reports for actual and projected progress to goal.
  • Review and finalize donor data, progress reports, and mailing lists, ensuring accuracy and comprehensiveness.
  • Implement year-round engagement and service delivery plan to deepen United Way’s relationship with assigned portfolio of donors.
  • Oversee, directly supervise, and guide teams of Campaign Representatives (part-time seasonal employees).
  • Establish positive relationships with related internal partners, corporate, charitable, civic, community and government organizations, providing accurate and quality customer service and information to external clients and stakeholders for all inquiries.
  • Attend all appropriate events, providing day-of and follow-up assistance as required.
  • Participate in annual action planning, including the development of donor segmentation, research and engagement planning to increase retention and annual giving and the development of processes to ensure collaboration, integration and alignment of Resource Generation teams and shared service partners across United Way.
  • Ensure consistent implementation, and recommend improvements, of up-to-date policies and processes for areas of responsibility.
  • Continually research and share opportunities, best practices, trends and benchmark data to inform United Way and its efforts to attract, retain and engage donors.
  • Actively participate in identified opportunities for professional growth, including supervisory and team meetings, trainings, and organization-wide events.
  • Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned.

Key Accountabilities

All work contributes to the attainment of the following strategic plan initiatives:

Clearly articulate and communicate UW’s value proposition. Partner with companies/organizations to achieve CSR, philanthropic and community engagement goals. Increase the value and visibility of the Volunteer Center for corporate and community clients.

Knowledge, Skills, and Abilities

  • Bachelor’s degree in business, sales, communications, or nonprofit management; or equivalent, in job-related areas is required
  • 1-2 years of experience in sales or fundraising is preferred
  • Specific knowledge of best practices in donor service delivery, engagement and retention
  • Experience working with corporations to meet their community and employee engagement needs
  • Demonstrated ability to gather, analyze and summarize data for use in planning, service delivery and continuous quality improvement efforts
  • Strong strategic, analytical and critical thinking skills
  • Excellent written and verbal communication skills
  • Understanding and supportive of United Way and its philosophy, goals and role in the community
  • Team oriented with a commitment to fostering strong, productive, working relationships with all staff, volunteers, and the overall community
  • Ability to efficiently and accurately work under time and performance pressure
  • Projects and maintains a positive and professional attitude
  • Demonstrated commitment to meeting the both expressed and unmet needs of internal and external clients
  • Demonstrated decision-making ability based on excellent judgement applied within the context of operating policies and processes and organizational values
  • Hold self and others accountable for high quality, timely, and effective results
  • Comfort in a fast paced, rapidly shifting and evolving workplace
  • Work well independently and within teams as a member and/or leader
  • Innovative and open to exploring and implementing new ideas
  • Demonstrated understanding of diversity, equity, and inclusionary practices
  • High level of integrity with demonstrated ability to exercise tact and good judgment
  • Ability to manage multiple projects and prioritize tasks in a matrixed organization structure
  • Excellent follow-up and follow-through skills
  • Proficient in Microsoft Office and demonstrated ability to learn new technology applications

To view the position and apply, click here.

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.

United Way of Greater St. Louis is an Equal Opportunity Employer.

Community Information Exchange (CIE) Coordination Center Manager

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

Job Summary: The Community Information Exchange (CIE) Coordination Center Manager (indicated here as CIE CC Manager) is responsible for the day-to-day operations of the CIE Coordination Center, which works to connect clients referred to the CIE CC with Community Impact Exchange (CIE)  Network Partners or 211 resources.

This position includes:

  • Provides day-to-day oversight of the CIE Coordination center and Critical Medical Needs programs.
  • Creates grant and contract related reports and submits them to Director or VP for approval.
  • Hire, train, supervise to include scheduling and managing time off for CIE Navigators
  • Monitors response times to referrals, case documentation, and case closures, ensuring team meets service levels and provides high quality customer service.
  • Work with Director to develop individual and team performance metrics (including quality assurance for customer care and documentation). Track individual and team performance metrics.
  • Represents programs at internal and external meetings, including but not limited to the CIE Partner Network, CIE Steering Committee, and CIE User meetings.
  • Work closely with the CIE Director and CIE Community Partnership Manager to establish best practices related to Community Based Organizations (CBO’s) and Healthcare Providers utilizing the CIE CC. • Develop policies and procedures for monitoring CBO’s compliance with Service Level Agreements. Monitor CIE CBO referral dashboards and assign follow-up tasks to team members.

To view the position and apply, click here.

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.

United Way of Greater St. Louis is an Equal Opportunity Employer.

2-1-1 Navigation Center Agent

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

2-1-1 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources.

2-1-1 Navigation Center Agents respond to inquiries through multiple queues within the United Way 2-1-1 Call Center, including phone, web chat and email inquiries. Specialists are responsible for assessing each person’s needs and properly referring them to an appropriate health and human service organization.

This position includes:

  • Receiving in-bound chats, telephone calls, and emails from people requesting assistance.
  • Engaging callers to assess their needs while utilizing a database to search for services, providing accurate and relevant information to callers to help them meet their needs
  • Identifying and escalating priority issues documenting all call information according to standards
  • Within 18 months, the person in this role will have completed the AIRS Certified Information and Referral Specialist (CIRS) exam.

If you have excellent experience in social service or customer service, the ability to handle crisis situations, and excellent verbal communication skills this may be the role for you! Requires a Bachelor’s degree or high school diploma with 3+ years experience in social service and/or call center environment; a basic knowledge of social service systems and how individuals access services and advanced customer service and problem-solving skills along with the ability to accurately type at least 45wpm. Proficient in Microsoft Office applications, fluent in Spanish and be able to utilize multiple computer-based systems for documentation.

To view the position and apply, click here.

United Way of Greater St. Louis supports a hybrid office remote work schedule.

United Way of Greater St. Louis is an Equal Opportunity Employer.

Equal Employment Opportunity

It is the policy of the United Way of Greater St. Louis to recognize each person as an individual and to provide equal opportunity to all qualified employees and applicants without regard to race, religion, ancestry, sexual orientation, color, sex, age, disability status, citizenship status, pregnancy, gender identity and/or expression, veteran status, national origin, or any other protected status.

If you require an accommodation to search for or apply for a job with United Way of Greater St Louis, please call 1 (314) 421- 0700 and request a Human Resources team member.

“This is a great way to align my values and my mission along with United Way’s mission and it was a natural fit for me.”

– Sherita

Join Our Team

Our success is driven by our exceptional people. Working at United Way of Greater St. Louis means making a difference.
Our employees use their individual strengths to help solve some of our region’s toughest challenges. We are seeking committed professionals who want to better our community through their skills, knowledge and experience.

United Way employees group company event

What We Stand For

United Way of Greater St. Louis prides itself on working to make a meaningful, measurable impact in the community. We are committed to a positive and collaborative work environment where all employees are appreciated for who they are and what they contribute.
United Way of Greater St. Louis values different backgrounds and perspectives, fostering teamwork and a collaborative environment while maximizing the impact of donations entrusted to us.

“I think my favorite thing about working for United Way is being able to connect what I do with the impact…that feels really great.”

– Ninette

Benefits

We offer competitive health, vision and dental plans to staff and their families, along with wellness initiatives, financial protection plans and a generous 403(b) plan. New employees can earn up to 12 vacation days and 10 paid holidays within their first year of employment and a day off for their birthday! We encourage staff to continue growing their skill sets and fuel their passions by attending seminars and conferences throughout the year.

Volunteer Center group at 90th birthday celebration

Diversity, Equity, and Inclusion

Diversity, equity and inclusion are at the heart of what it means to help people live their best possible lives. We’re committed to a positive and collaborative work environment where all employees are appreciated for who they are and what they contribute. We value different backgrounds and perspectives to foster teamwork and a collaborative environment that is imperative to our ability to make a meaningful, measurable impact in the region.