Careers

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a job. It’s a mission. Come work with us!

United Way of Greater St. Louis is seeking Campaign Representatives hired on a temporary basis by United Way of Greater St. Louis to assist in the implementation of the annual fundraising campaign from August through November. This position is a temporary position from August 31st through November 19th, 2021. Campaign Representatives will oversee 20-30 accounts and will report to a member of the Workplace Campaign team. This is a part-time position with a 30-hour work week.

The position includes:

• Contact and work with Employee Campaign Coordinators (ECC) within local businesses to plan, organize, and conduct effective employee fundraising campaigns. This includes providing them with necessary materials and making public presentations to employee groups.
• Provide an informational program within each organization for the purpose of educating employees about United Way, funded programs and services.
• Maintain complete records on assigned accounts.
• Evaluate and recommend changes for future campaigns on assigned accounts.
• Attend scheduled meetings, trainings and campaign related functions, whether virtual or in person.
• Conduct virtual and in person meetings with volunteers on a regular basis to assess progress. Project anticipated results.
• Must be able to work professionally under pressure.
• Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned.
• Effectively assist assigned companies with all tasks associated with their campaigns.
• Responsible for achieving goals established by staff and volunteers.

If you are proficient in MS Word and Outlook with at least a basic proficiency in Excel; have pleasant, diplomatic and tactful phone etiquette; have the ability to maintain a high level of professionalism to manage sensitive and confidential situations; have a valid drivers license and access to a vehicle , we would like to hear from you!

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

Bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

This part-time position will support the Volunteer Center overall in organizing, reporting, and analyzing data as efficiently as possible. This person will be key in maintaining and developing data processes, standards, reports, dashboards, and trends for the volunteer platform (Salesforce). Additionally, providing technical support to the volunteer platform to ensure a seamless user experience.

The salary for this position will be dependent upon the candidate’s experience level.

The position will:

• Create, implement, and maintain reports for the Volunteer Center.
• Compile yearly Volunteer Center data and complete national reporting.
• Develop and maintain reports and dashboards to identify and evaluate platform engagement trends.
• Build custom database fields and processes to address platform reporting needs.
• Monitor data quality continuously and perform daily data maintenance.
• Provide support for quarterly platform updates and data cleansing.
• Identify platform problems and solutions.
• Keep current on Salesforce, Salesforce Apps, and platform releases and bugs.
• Manage the import and export data processes for strategic volunteer partnerships.
• Provide support to staff team responsible for inputting data in the volunteer platform.
• Oversee data migration between the volunteer platform and other internal databases.
• Deliver prompt and courteous internal and external customer service aligned with United Way of Greater St. Louis’ mission and values.
• Assist with content and platform strategy informed by data analysis.
• Provide general Volunteer Center team support as needed but not limited to disaster response or multiple/large scale volunteer event days.

This role requires a minimum of three years of experience working in data analysis/reporting. Proficiency in MS Office (Excel, Word, PowerPoint, Outlook, etc.) and ability to generate reports from various databases. Familiarity or previous experience with Salesforce preferred. Ability to perform excellent customer service while consistently meeting deadlines and the ability to coordinate multiple requests simultaneously and follow-through assignments to completion.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job – it’s a mission! Come work with us!

The Project Coordinator provides administrative support, managing invoices and check requests. Provides meeting support including schedule meetings, managing attendance, preparing materials, and developing minutes as needed and/or appropriate follow up correspondence. Ensures data is updated and accurate in databases. Responsibilities include managing accounts, researching grantees, and uploading files. This is a grant-funded role.

This position includes:

• Continually researching and sharing opportunities, best practices, trends, and benchmark data.
• Conducting detailed research which is correlated with moving the philanthropic mission forward.
• Leading annual impact report project.
• Managing correspondence with stakeholders, especially grantees, ensuring timely and accurate communication of needs and expectations. Assisting prospective grantees with submitting requests and reporting data through United Way grantmaking and reporting platforms.
• Preparing paper and electronic correspondence and other documents that are accurate, detailed, and timely.
• Managing grantee and vendor payout process ensuring quality and timeliness at all stages of the process and across all departments intersecting with the process.
• Establishing positive relationships with corporate, charitable, civic, community and legislative organizations in all the communities served.
• Attending key community events and strategic partnership meetings.
• Reviewing and recommending improvements to processes associated with areas of responsibility.
• Establishing positive relationships with related internal partners, corporate, charitable, civic, community and government organizations, providing accurate and quality customer service and information to external clients and stakeholders for all inquiries.

Requires 3-5 years of experience in an administrative support role, and excellent written and verbal communication skills. Associate’s degree or comparable experience preferred. Ability to manage multiple projects and prioritize tasks in a matrixed organization structure. Excellent follow-up and follow-through skills. Proficient in Microsoft Office and demonstrated ability to learn new technology applications; experience using Salesforce applications preferred.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

Due to ongoing COVID-19 updates, temporarily working from home is a possibility.

United Way of Greater St. Louis is an Equal Opportunity Employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

Job Summary:
The Director, Online Giving Solutions plays an essential role in United Way’s focus on providing custom strategies for corporate partners with a concentration on the effective and efficient implementation and management of digital giving and employee engagement platforms to assist companies in meeting their desired outcomes. This is an integrative role with responsibilities including the management of a portfolio of client accounts and all related year-round services.

The position includes:

General Responsibilities:

• Consult with corporate partners on United Way’s digital solution options and provide counsel on the best solution to meet their desired outcomes.
• Advise corporate partners on their existing digital solution platform and provide strategic thought leadership on content and resources for year-round engagement on the platform to meet their desired outcomes.
• Maintain an understanding of various successful CSR programs and translate this knowledge into specific strategies and recommendations tailored to the client’s program needs.
• Provide weekly updates on performance targets to the broader United Way team.
• Develop and implement a year-round engagement and service delivery plan consistent with customer agreement and desired outcomes, and with a goal to deepen United Way’s relationship with assigned portfolio of clients through expanded delivery of services.
• Manage cross-functional teams responsible for fulfillment of services within client service agreements.
• Review and finalize donor data, progress reports, and United Way-based platform activity, ensuring accuracy and comprehensiveness; guide clients through review of reports as appropriate.
• Establish positive relationships with related internal partners, as well as corporate, charitable, civic, community, and government organizations, United Way Worldwide, and out-of-market United Ways, providing accurate and quality customer service and information to external clients and stakeholders for all inquiries.
• Attend all appropriate events, providing day-of and follow-up assistance as required.
• Participate in annual action planning, including the development of donor segmentation, research, and engagement planning to increase number of clients and clients giving to and through United Way, and to ensure collaboration, integration, and alignment of Resource Development teams and shared service partners across United Way.
• Ensure consistent implementation and recommend improvements of up-to-date policies and processes for areas of responsibility.
• Continually research and share opportunities, best practices, trends, and benchmark data to inform United Way and its efforts to attract, retain, and engage digital solutions clients.
• Contribute to the overall success of United Way by performing other essential duties and responsibilities as assigned.

KSA (Knowledge, Skills, and Abilities):

• 3-5 years of experience in sales or fundraising is preferred
• Experience with SaaS platforms such as Salesforce, AWS, Azure, and Google is beneficial
• Experience with sales enablement tools such as Salesforce CRM, Outreach, Zoominfo, LinkedIn, AWS, and Azure is beneficial
• Bachelor’s degree in business, sales, communications, or non-profit management or equivalent experience in job-related areas is required
• Minimum 2 years supervisory experience
• Proficient in Microsoft Office and demonstrated ability to learn new technology applications
• Strong strategic, analytical, problem-solving and critical thinking skills with the ability to see both the big picture and the fine detail to support clients
• Excellent understanding of and familiarity with cloud-based fundraising platforms and technology
• Demonstrated ability to gather, analyze, and summarize data for use in planning, service delivery, and continuous quality improvement efforts
• Specific knowledge of best practices in donor service delivery, engagement, and retention
• Team oriented with a commitment to fostering strong, productive working relationships with all staff, volunteers, and the overall community
• Demonstrated commitment to meeting both expressed and unmet needs of internal and external clients
• Experience working with and tailoring customer service to clients of varying sizes
• Demonstrated decision-making ability based on excellent judgement applied within the context of operating policies and processes and organizational values
• Holds self and others accountable for high quality, timely, and effective results
• Innovative and open to exploring and implementing new ideas
• Demonstrated understanding of diversity, equity, and inclusionary practices
• High level of integrity with demonstrated ability to exercise tact and good judgment

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

Due to ongoing COVID-19 updates, employees may work from a remote location or the office. In the future, employees may work remotely up to two days per week.

United Way of Greater St. Louis is an Equal Opportunity Employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

Job Summary:
The Family Foundation Director is responsible for the management and oversight of all related services, programs, policies and practices of the Foundation per the customer agreement and at the client’s direction. The Director plays an essential role in United Way’s delivery of the effective and efficient management, planning and implementation of established processes for customized services to key organizations and family foundations, as well as providing strategic thought leadership for the advancement of the Foundation and its stakeholders.

General Responsibilities:

• Develop and implement a year-round engagement and service delivery plan consistent with the Family Foundation customer agreement and the goal to deepen United Way’s relationship with the client through expanded delivery of services. Specifically, the Director will:
  • Serve as executive sponsor for strategic projects
    • Direction and oversight to consultants
    • Financial and forensic audit for 501c3 organizations
    • Oversight and corrective recommendations related to governance, best practices and financial audit
    • Stakeholder management for board members of organization to assist with understanding scope of the challenge and necessary corrective steps
  • Develop and oversee budget for the Foundation and key stakeholders, including all grant-making and administrative back-office support
    • Draft an annual budget, taking into consideration the family’s philanthropic priorities, history, and is fiscally responsible
    • Prepare forecasting and variance reports to stakeholders
    • Identify opportunities to maximize the impact of the family’s philanthropy
    • Review grant proposals; perform due diligence work, manage current grants, evaluate grant results and make recommendations based on established criteria.
    • Provides technical assistance to grant applicants as needed
    • Conduct site visits with current and prospective nonprofit partners
  • Review and make recommendations for restructuring the Foundation’s investments as necessary
    • Exit portfolio organizations that no longer align with the Foundation’s pillars
    • Add new organizations if they are determined to strategically support the Foundation’s mission
  • Oversee and implement strategic communication strategies with partners and portfolio organizations
  • Develop and execute strategic collaborations between all business sectors
  • Advise key stakeholders on philanthropic investments related to: allocations of funds to preferred partners, discretionary charitable investments and disaster relief efforts
  • Create a multifaceted partnership for various family members that align with individuals’ passions while uniting around common values
• Stay abreast of current developments and best practices in the field; incorporates findings into portfolio of work
• Manage the cross-functional team responsible for fulfillment of services outlined in client service agreements
• Review and finalize client-facing and internal reporting, including donor activity and progress reports, ensuring accuracy and comprehensiveness; guide clients through review of reports as appropriate
• Identify mutually beneficial opportunities for collaboration and partnership between client and United Way. Establish positive relationships with related internal partners, corporate, charitable, civic, community and government organizations, and out-of-market United Ways, providing accurate and quality customer service and information to external clients and stakeholders for all inquiries
• Attend events and programs related to grant recipients and philanthropy as the official representative for the client
• Ensure consistent implementation, and recommend improvements of up-to-date policies and processes for client
• Research subject areas of interest to the Foundation as assigned
• Work on projects as needed and as directed by the client
• Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned.

KSA (Knowledge, Skills, and Abilities):

• 3-5 years of experience in foundation, client relationship or program management with 1-2 years supervising staff preferred
• Ability to supervise and motivate staff by creating an environment for team to innovate, take reasonable risks and grow their professional skills
• Bachelor’s degree in business, sales, communications, or nonprofit management; or equivalent, in job-related areas is required
• Demonstrated ability to gather, analyze and summarize data for use in planning, service delivery and continuous quality improvement efforts
• Strong strategic, analytical and critical thinking skills
• Excellent written and verbal communication skills
• Specific knowledge of best practices in donor service delivery, engagement and retention
• Understanding and supportive of United Way and the Foundation and its philosophy, values, goals and role in the community
• Team-oriented with a commitment to fostering strong, productive, working relationships with all staff, volunteers, and the overall community
• Ability to efficiently and accurately work under time and performance pressure
• Demonstrated decision-making ability based on excellent judgment applied within the context of operating policies and processes and organizational values
• Demonstrated understanding of diversity, equity, and inclusionary practices
• Ability to manage multiple projects and prioritize tasks in a matrixed organization structure.
• Excellent follow-up and follow-through skills
• Proficient in Microsoft Office and demonstrated ability to learn new technology applications

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

Due to the COVID-19 situation, employees may work from a remote location or the office. In the future, employees may work remotely up to two days per week.

United Way of Greater St. Louis is an Equal Opportunity Employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

The Communications Specialist works under the direction of the Vice President of Communications within the Marketing Department to help develop and execute communications for United Way and its family of brands, such as United Way 2-1-1 and the Volunteer Center.

The position includes:

• Write and edit solicitation emails and letters to various donor and stakeholder groups
• Write and edit media materials
• Ideation of news stories and pitches
• Assist in planning and coordinating media opportunities and interviews
• Produce monthly and yearly reports and recaps that show communication and media activities
• Write and edit long-form and short-form success stories as assigned
• Provide communications and writing support during crisis
• Proofread emails, letters, proposals, presentations, speeches, etc.
• Take photos at events
• Support internal communications
• Contributes to the overall success of United Way and the marketing department by performing other essential duties and responsibilities as assigned

If you can write compelling press releases, media kits, speeches, blog posts and other communications designed to reach stakeholders and communicate a specific call to action experience in ghost-writing editorials, etc.; If you have a Bachelor’s degree in journalism, marketing, communication, public relations or similar field, minimum of two years experience; exceptional writing skills for media, B2B, B2C, and AP style, have proficiency in MS Suite, we’d like to hear from you. Please submit at least 2 recent writing samples with your application.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

Due to the ongoing COVID-19 situation, working remotely temporarily is a possibility.

United Way of Greater St. Louis is an Equal Opportunity Employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

The Resource Development Logistics Coordinator works within the Resource Development division to provide operational management support and administrative functions. This position is responsible for campaign services, which include: scheduling speakers and agency tours, coordinating materials and warehouse website, coordinating the awards process, and assisting with the Campaign Representative process, which includes resume review, interview scheduling and onboarding.

General Responsibilities:

• • Meeting Preparation: Keep Directors and Relationship Managers well-informed of upcoming commitments through the development and coordination of a complex calendar, handling changes or cancellations as necessary and appropriate. Assist with preparation for meetings, including booking rooms, sending calendar invitations and managing attendance.
• • Document Preparation: Prepare paper and electronic correspondence, reports, manuals, statistical records and other documents that are accurate, detailed, clean, and timely. Format, proofread, print, and assemble documents such as manuals, emails, letters, briefings, and presentations. Seek approvals and signatures when necessary.
• • Event Support: Handle the administration of mail merging, name tags, pledge cards, handouts, table tents, assembling materials, etc. Work closely with supervisor, Account Managers, and volunteers to plan events and manage event registration.
• • General Administrative Support: Provide administrative support to all Resource Development team members and seasonal Campaign Representatives. Manage invoices and check requests, following up with Relationship Managers to ensure payment. Responsible for providing continuous administrative support in the absence of other Resource Development administrative coordinators and assistants.
• • Manages all aspects of Campaign Services: Scheduling all speakers, agency fairs and other agency engagements using the Hands On Connect platform. Ensure all events are covered and prepare statistical information reports.
• • Assist in coordinating ordering materials and the management of the website, training and roundtables for Employee Campaign Coordinators.
• • Assist in the management of the Campaign Representative program.

KSA (Knowledge, Skills and Abilities):

• High school diploma required. Associate’s degree or comparable experience preferred
• Knowledge of Salesforce preferred
• 2-3 years experience in an administrative support role
• Excellent interpersonal and communication skills (written and oral)
• Exceptional customer service skills
• Demonstrated ability to hold information confidential with excellent judgment
• Self-starter: takes initiative and ownership of work and processes
• Experience working with Andar or other CRM database
• High proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• Attention to detail composing, typing and proofing materials, establishing priorities, completing database updates and meeting deadlines, often under pressure
• Ability to work autonomously, as well as to take direction as needed
• Ability to see projects to completion with accuracy

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

Due to the COVID-19 situation, employees may work from a remote location or the office. In the future, employees may work remotely up to two days per week.

United Way of Greater St. Louis is an Equal Opportunity Employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

The Resource Development division is responsible for raising the funds necessary for United Way of Greater St. Louis to meet its mission of helping people live their best possible lives. All Resource Development team members are committed to providing high-quality prospecting, cultivating, service delivery and stewardship of donors to make their giving easy, impactful and personally meaningful.

Serving as an internal service-providing partner, the Database Manager plays an essential role in the division’s efforts through the effective and efficient implementation of established processes for research and data entry, export, reporting, management and analysis for organizations and individual donors and services.

General Responsibilities:

• Maintain and update donor database, ensuring accurate information is reflected for both organizations and individuals who donate to United Way
• Develop and maintain standard and custom queries to extract data from existing databases, ensuring consistent application or organization-wide data quality and use processes and policies
• Compile database and research data and prepare analysis and reports, to include daily, weekly and specialized reports needed for annual campaign, as required.
• Lead database maintenance and quality improvement through regular updates, trouble shooting, merging accounts, and identifying data elements that require annual review and updates.
• Ensure consistent implementation, and recommend improvements of up-to-date policies and processes for areas of responsibility.
• Research assigned donor prospects and maintain up-to-date donor profiles for use in retention, engagement and increased giving.
• Establish positive relationships with related internal partners, providing accurate and quality customer service and information to external clients and stakeholders for all inquiries.

KSA (Knowledge, Skills and Abilities):

• Associates degree in business, sales, communications, or nonprofit management; or equivalent in job-related areas
• Minimum of 3 years of experience working in database administration and management functions (collection, analysis, communication, distribution, etc.)
• Skilled in Microsoft Office applications and demonstrated ability to learn new technology applications. Experience in CRM software, Salesforce and data analysis applications preferred
• Demonstrated ability to gather and summarize data for use in planning, service delivery and continuous quality improvement efforts
• Excellent written and verbal communication skills projecting and maintaining professionalism
• Ability to efficiently and accurately work under time and performance pressure, managing multiple projects and prioritizing tasks in a matrixed organization structure
• Demonstrated commitment to meeting the both expressed and unmet needs of internal and external clients
• Works well independently and within teams as a member and/or leader

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

Due to the COVID-19 situation, employees may work from a remote location or the office. In the future, employees may work remotely up to two days per week.

United Way of Greater St. Louis is an Equal Opportunity Employer.