Careers

The United Way of Greater St. Louis is seeking a Program Manager – Community Outreach who will support a regional collaborative responsible for advancing strategies to promote economic mobility among low-wealth households.  The outreach manager will be responsible for working with volunteer leadership teams to create region-wide community education and banking access campaigns, and develop programs and partnerships with local government, non-profit organizations and financial institutions.

• To perform successfully in this role, the ideal candidate will have a bachelor’s degree from an accredited college or university and at least two years experience running a program or project involving community outreach, marketing and/or community education
• Excellent written and oral communication skills, including social media
• Demonstrated ability to work independently and within teams, meet deadlines and manage projects effectively
• Familiarity with asset building programming, personal finance education, credit counseling, banking products and services, Bank On and the Community Reinvestment Act
• Computer proficiency in MS Office Suite: Outlook, Word, Excel, PowerPoint
• Strong background in community organizing, coalition management, or multi-sector collaboration

Please submit resume and cover letter to careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

The Resource Development Division is responsible for raising the funds necessary for United Way of Greater St. Louis to meet its mission of helping people live their best possible lives. All Resource Development team members are committed to providing high quality prospecting, cultivating, service delivery and stewardship of donors to make their giving easy, impactful and personally meaningful.

The Corporate Accounts Manager plays an essential role in the division’s efforts through the effective and efficient management of volunteers and implementation of year-round engagement processes for a portfolio of organization donors, with a strong focus on United Way Community Campaign. This position is tasked with providing quality services to a large portfolio of corporate accounts, managing campaign divisions, volunteers, and seasonal employees, as well as working to cultivate deeper, value-add relationships with corporate accounts as needed.

Supervisory Accountabilities:

Staff: No
Volunteers: Yes

General Responsibilities: 

• Participate in the identification, recruitment, orientation and training of all levels of volunteers.
• Manage assigned volunteers and cabinets, assisting with goal setting and, in conjunction with the Data and Research Specialists, monitor reports for actual and projected progress to goal.
• Review and finalize donor data, progress reports, and mailing lists, ensuring accuracy and comprehensiveness.
• Implement year-round engagement and service delivery plan to deepen United Way’s relationship with assigned portfolio of donors.
• Oversee, directly supervise, and guide teams of Campaign Representatives (part-time seasonal employees).
• Establish positive relationships with related internal partners, corporate, charitable, civic, community and government organizations, providing accurate and quality customer service and information to external clients and stakeholders for all inquiries.
• Attend all appropriate events, providing day-of and follow-up assistance as required.
• Participate in annual action planning, including the development of donor segmentation, research and engagement planning to increase retention and annual giving and the development of processes to ensure collaboration, integration and alignment of Resource Generation teams and shared service partners across United Way.
• Ensure consistent implementation, and recommend improvements, of up-to-date policies and processes for areas of responsibility.
• Continually research and share opportunities, best practices, trends and benchmark data to inform United Way and its efforts to attract, retain and engage donors.
• Actively participate in identified opportunities for professional growth, including supervisory and team meetings, trainings, and organization-wide events.
• Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned.

Key Accountabilities: 

All work contributes to the attainment of the following strategic plan initiatives:

• Clearly articulate and communicate UW’s value proposition.
• Partner with companies/organizations to achieve CSR, philanthropic and community engagement goals.
• Increase the value and visibility of the Volunteer Center for corporate and community clients.

Knowledge, Skills and Abilities:

• Bachelor’s degree in business, sales, communications, or nonprofit management; or equivalent, in job-related areas is required
• 1-2 years of experience in sales or fundraising is preferred
• Specific knowledge of best practices in donor service delivery, engagement and retention
• Experience working with corporations to meet their community and employee engagement needs
• Demonstrated ability to gather, analyze and summarize data for use in planning, service delivery and continuous quality improvement efforts
• Strong strategic, analytical and critical thinking skills
• Excellent written and verbal communication skills
• Understanding and supportive of United Way and its philosophy, goals and role in the community
• Team oriented with a commitment to fostering strong, productive, working relationships with all staff, volunteers, and the overall community
• Ability to efficiently and accurately work under time and performance pressure
• Projects and maintains a positive and professional attitude
• Demonstrated commitment to meeting the both expressed and unmet needs of internal and external clients
• Demonstrated decision-making ability based on excellent judgement applied within the context of operating policies and processes and organizational values
• Hold self and others accountable for high quality, timely, and effective results
• Comfort in a fast paced, rapidly shifting and evolving workplace
• Work well independently and within teams as a member and/or leader
• Innovative and open to exploring and implementing new ideas
• Demonstrated understanding of diversity, equity, and inclusionary practices
• High level of integrity with demonstrated ability to exercise tact and good judgment
• Ability to manage multiple projects and prioritize tasks in a matrixed organization structure
• Excellent follow-up and follow-through skills
• Proficient in Microsoft Office and demonstrated ability to learn new technology applications

Please submit resume and cover letter to careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

The Director of Digital Engagement sets strategy and implements plans for United Way’s online communications and interactions. Through social media, email marketing, marketing automation, websites, online advertising and more, the Director of Digital Engagement creates year-round engagement opportunities with donors, volunteers, and community members. The Director of Digital Engagement is a key function of the Marketing and Communications Department and works across the organization to ensure a comprehensive approach to digital communications. The Director of Digital Engagement works closely with the Chief Marketing Officer and the Director of Communications on crisis management and communications. Additionally, the Director of Digital Engagement supervises the Digital Marketing Specialist – who is responsible for day-to-day digital functions, such as email marketing, website updates, social media, etc. – as well as the Content Specialist.

Supervisory Accountabilities: 

Staff: Yes
Volunteers: No

General Responsibilities: 

• Set digital engagement strategy for United Way’s main audiences
• Bring together strategic, creative, and technical skills to understand how digital capabilities can help us better tell the United Way story
• Create comprehensive email marketing plan, including e-newsletters and marketing automation, for more than 100,000 people and across several audiences
• Serve on national digital strategy team to provide insight on cross-market campaign strategy and employee engagement platform, and execute locally to meet local market needs
• Plan and implement online advertising to meet specific audience goals
• Maintain and drive continuous improvement of United Way’s web properties
• Measure, track, and analyze digital engagement across platforms; adjust strategy per data
• Daily monitor social media to engage audiences, including crisis communications
• Create and maintain online giving avenues
• Work across organization to manage and maintain email marketing database
• Supervise Digital Marketing Specialist and Content Specialist
• Work with corporate partners to help them find and utilize the right digital tools to address challenges and meet their goals, as needed
• Contributes to the overall success of United Way by performing other essential duties as requested.

Key Accountabilities: 

• Develop engaging online products (content, sites, email campaigns, etc.) for key audiences
• Revitalize social media marketing
• Implement marketing automation to better engage audiences

Knowledge, Skills and Abilities:

The Director of Digital Engagement will be both analytical and strategic with the ability to implement plans. Skills include:

• Bachelor’s degree in communications or related field strongly preferred.
• Deep understanding of online tools and engagement strategies
• Superior communications skills, particularly in writing abilities
• Superior understanding of donor segmentation, messaging, calls to action and branding
• Above average ability to develop strategy while managing details
• Strong project manager with ability to manage multiple projects, ideas, and goals
• Ability to use and maintain email marketing and marketing automation systems
• Ability to understand and write basic HTML code
• Ability and preference to work with a team
• Ability to work under pressure with short deadlines and communicate effectively in crisis situations

Submit resume and cover letter to careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

The United Way of Greater St. Louis mobilizes the community with one goal in mind — helping people live their best possible lives.  The Portfolio Manager, Basic Needs, works within the Community Impact Division to implement and maintain approaches to basic needs strategies by developing, supporting, and leading a strategic portfolio of investments and partnerships throughout the St. Louis region.

Supervisory Accountabilities:  

Staff: No
Volunteers: Yes

General Responsibilities:

1. Grantmaking

• Within the United Way impact area of basic needs, manage a portfolio of community investments with the goal of reaching and improving the lives of people in the region
• Responsible for the overall management of the basic needs portfolio fund, coordinating and facilitating grant processes including review, due diligence, and distribution of unrestricted and donor directed funds
• Assess organizational and programmatic performance of agencies using standard rubric and common outcomes to ensure resources are effectively and wisely invested
• Communicate regularly with partner agencies, cultivating positive community partnerships
• Monitor partner agency performance through site visits and analysis of reports and documentation
• Assist with recruitment, training, and management of community investment volunteers
• Help build collaborative networks between fund recipients and community stakeholders/partners
• Ensure results and reliable data is available and used by United Way and partners throughout work, working closely with internal evaluation team
• Identify and organize opportunities for capacity building to strengthen providers and network

2. Collaboration

• Connect and align with other appropriate community partners, assets, and resources to optimize impact
• Play a leadership role across collaborative, cross-sector partnerships building trust and commitment among partners to work together for a long-term vision
• Convene and facilitate decisions, plans, action, and joint problem solving at the common table to help move key strategies forward in accomplishing common outcomes
• Continuously build upon field of service expertise in the basic needs areas
• Work collaboratively to align and integrate efforts with internal divisions
• Represent United Way at community meetings, agency events, statewide and local coalitions/task forces, etc.
• Represent the United Way in a professional manner and be responsible for public accountability of the organization
• Facilitate community conversations; listen and seek information from the community

Key Accountabilities: 

• Manage grant and accountability process
• Assess and monitor partner agency performance
• Manage volunteer recruitment and training process
• Convene and facilitate collaborative common tables
• Represent United Way at community meetings
• Align and integrate efforts with internal divisions

Knowledge, Skills and Abilities:

• Masters degree required in Social Work, Public Health, or related field with a minimum of 5 years in the nonprofit sector
• Demonstrated solid ability to assess and monitor organizational performance
• Experience in grantmaking and collaborative work
• Ability to effectively facilitate and convene common tables with relevant key stakeholders
• Possesses subject matter expertise in basic needs, including knowledge of evidence-based practices, pertinent outcomes, and local stakeholders
• Excellent organizational skills, attention to detail, and accuracy
• Excellent written and oral communication and presentation skills
• Team player, positive attitude, mature, confident, self-starter
• Ability to work collaboratively with a wide range of community groups, partner organizations, internal customers, and volunteers
• Ability to adapt and keep current in a rapidly changing and organic environment

Please submit resume and cover letter to careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

The Women and Youth Outreach/Building Union Diversity program offers Communications and Media studies graduate students with a variety of challenging and enriching opportunities. United Way of Greater St. Louis views students as both learners and producers – meaning that the agency will support your growth and development as a student while holding you accountable to your assigned projects. The program constantly shapes and reshapes, altering the scope of projects. As such, this environment challenges students to be highly adaptive.

Students work with the VP to identify a project that will support our priorities and allow them to investigate more about collaborative efforts in the region. Students will have the opportunity to work closely with community stakeholders from all sectors to amplify and advance the work of existing collaborative efforts.  2019 priority outcomes are identifying and developing outreach partnerships, tools and strategies to recruit women and recent high school graduates to the Building Union Diversity Program.  The successful practicum student will use a variety of tools to conduct outreach, including social media.

Supervisory Accountability:

Staff: No
Volunteers: No

Specific projects will be articulated will likely involve:

• Creating a list of key agencies (with contact information) to facilitate connections with target audiences of women and recent high school graduates.
• Creating and/or enhancing outreach tools, including social media such as Facebook and Instagram ads, newsletter templates, flyers, presentations, and orientation/information session agendas.

Requirements include:

• Social media experience and expertise.
• Experience developing presentations and print materials.
• Strong communication skills
• Some familiarity with St. Louis area nonprofits and community organizations is helpful
• Excellent project management and attention to detail

Submit resume and cover letter to careers@stl.unitedway.org.