Careers

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a job. It’s a mission. Come work with us!

United Way of Greater St. Louis is seeking Campaign Representatives hired on a temporary basis by United Way of Greater St. Louis to assist in the implementation of the annual fundraising campaign from August through November. This position is a temporary position from August 31st through November 19th, 2021. Campaign Representatives will oversee 20-30 accounts and will report to a member of the Workplace Campaign team. This is a part-time position with a 30-hour work week.

The position includes:

• Contact and work with Employee Campaign Coordinators (ECC) within local businesses to plan, organize, and conduct effective employee fundraising campaigns. This includes providing them with necessary materials and making public presentations to employee groups.
• Provide an informational program within each organization for the purpose of educating employees about United Way, funded programs and services.
• Maintain complete records on assigned accounts.
• Evaluate and recommend changes for future campaigns on assigned accounts.
• Attend scheduled meetings, trainings and campaign related functions, whether virtual or in person.
• Conduct virtual and in person meetings with volunteers on a regular basis to assess progress. Project anticipated results.
• Must be able to work professionally under pressure.
• Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned.
• Effectively assist assigned companies with all tasks associated with their campaigns.
• Responsible for achieving goals established by staff and volunteers.

If you are proficient in MS Word and Outlook with at least a basic proficiency in Excel; have pleasant, diplomatic and tactful phone etiquette; have the ability to maintain a high level of professionalism to manage sensitive and confidential situations; have a valid drivers license and access to a vehicle , we would like to hear from you!

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

Bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

This part-time position will support the Volunteer Center overall in organizing, reporting, and analyzing data as efficiently as possible. This person will be key in maintaining and developing data processes, standards, reports, dashboards, and trends for the volunteer platform (Salesforce). Additionally, providing technical support to the volunteer platform to ensure a seamless user experience.

The salary for this position will be dependent upon the candidate’s experience level.

The position will:

• Create, implement, and maintain reports for the Volunteer Center.
• Compile yearly Volunteer Center data and complete national reporting.
• Develop and maintain reports and dashboards to identify and evaluate platform engagement trends.
• Build custom database fields and processes to address platform reporting needs.
• Monitor data quality continuously and perform daily data maintenance.
• Provide support for quarterly platform updates and data cleansing.
• Identify platform problems and solutions.
• Keep current on Salesforce, Salesforce Apps, and platform releases and bugs.
• Manage the import and export data processes for strategic volunteer partnerships.
• Provide support to staff team responsible for inputting data in the volunteer platform.
• Oversee data migration between the volunteer platform and other internal databases.
• Deliver prompt and courteous internal and external customer service aligned with United Way of Greater St. Louis’ mission and values.
• Assist with content and platform strategy informed by data analysis.
• Provide general Volunteer Center team support as needed but not limited to disaster response or multiple/large scale volunteer event days.

This role requires a minimum of three years of experience working in data analysis/reporting. Proficiency in MS Office (Excel, Word, PowerPoint, Outlook, etc.) and ability to generate reports from various databases. Familiarity or previous experience with Salesforce preferred. Ability to perform excellent customer service while consistently meeting deadlines and the ability to coordinate multiple requests simultaneously and follow-through assignments to completion.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job – it’s a mission! Come work with us!

The Project Coordinator provides administrative support, managing invoices and check requests. Provides meeting support including schedule meetings, managing attendance, preparing materials, and developing minutes as needed and/or appropriate follow up correspondence. Ensures data is updated and accurate in databases. Responsibilities include managing accounts, researching grantees, and uploading files. This is a grant-funded role.

This position includes:

• Continually researching and sharing opportunities, best practices, trends, and benchmark data.
• Conducting detailed research which is correlated with moving the philanthropic mission forward.
• Leading annual impact report project.
• Managing correspondence with stakeholders, especially grantees, ensuring timely and accurate communication of needs and expectations. Assisting prospective grantees with submitting requests and reporting data through United Way grantmaking and reporting platforms.
• Preparing paper and electronic correspondence and other documents that are accurate, detailed, and timely.
• Managing grantee and vendor payout process ensuring quality and timeliness at all stages of the process and across all departments intersecting with the process.
• Establishing positive relationships with corporate, charitable, civic, community and legislative organizations in all the communities served.
• Attending key community events and strategic partnership meetings.
• Reviewing and recommending improvements to processes associated with areas of responsibility.
• Establishing positive relationships with related internal partners, corporate, charitable, civic, community and government organizations, providing accurate and quality customer service and information to external clients and stakeholders for all inquiries.

Requires 3-5 years of experience in an administrative support role, and excellent written and verbal communication skills. Associate’s degree or comparable experience preferred. Ability to manage multiple projects and prioritize tasks in a matrixed organization structure. Excellent follow-up and follow-through skills. Proficient in Microsoft Office and demonstrated ability to learn new technology applications; experience using Salesforce applications preferred.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

Due to ongoing COVID-19 updates, temporarily working from home is a possibility.

United Way of Greater St. Louis is an Equal Opportunity Employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

Job Summary:
The Director, Online Giving Solutions plays an essential role in United Way’s focus on providing custom strategies for corporate partners with a concentration on the effective and efficient implementation and management of digital giving and employee engagement platforms to assist companies in meeting their desired outcomes. This is an integrative role with responsibilities including the management of a portfolio of client accounts and all related year-round services.

The position includes:

General Responsibilities:

• Consult with corporate partners on United Way’s digital solution options and provide counsel on the best solution to meet their desired outcomes.
• Advise corporate partners on their existing digital solution platform and provide strategic thought leadership on content and resources for year-round engagement on the platform to meet their desired outcomes.
• Maintain an understanding of various successful CSR programs and translate this knowledge into specific strategies and recommendations tailored to the client’s program needs.
• Provide weekly updates on performance targets to the broader United Way team.
• Develop and implement a year-round engagement and service delivery plan consistent with customer agreement and desired outcomes, and with a goal to deepen United Way’s relationship with assigned portfolio of clients through expanded delivery of services.
• Manage cross-functional teams responsible for fulfillment of services within client service agreements.
• Review and finalize donor data, progress reports, and United Way-based platform activity, ensuring accuracy and comprehensiveness; guide clients through review of reports as appropriate.
• Establish positive relationships with related internal partners, as well as corporate, charitable, civic, community, and government organizations, United Way Worldwide, and out-of-market United Ways, providing accurate and quality customer service and information to external clients and stakeholders for all inquiries.
• Attend all appropriate events, providing day-of and follow-up assistance as required.
• Participate in annual action planning, including the development of donor segmentation, research, and engagement planning to increase number of clients and clients giving to and through United Way, and to ensure collaboration, integration, and alignment of Resource Development teams and shared service partners across United Way.
• Ensure consistent implementation and recommend improvements of up-to-date policies and processes for areas of responsibility.
• Continually research and share opportunities, best practices, trends, and benchmark data to inform United Way and its efforts to attract, retain, and engage digital solutions clients.
• Contribute to the overall success of United Way by performing other essential duties and responsibilities as assigned.

KSA (Knowledge, Skills, and Abilities):

• 3-5 years of experience in sales or fundraising is preferred
• Experience with SaaS platforms such as Salesforce, AWS, Azure, and Google is beneficial
• Experience with sales enablement tools such as Salesforce CRM, Outreach, Zoominfo, LinkedIn, AWS, and Azure is beneficial
• Bachelor’s degree in business, sales, communications, or non-profit management or equivalent experience in job-related areas is required
• Minimum 2 years supervisory experience
• Proficient in Microsoft Office and demonstrated ability to learn new technology applications
• Strong strategic, analytical, problem-solving and critical thinking skills with the ability to see both the big picture and the fine detail to support clients
• Excellent understanding of and familiarity with cloud-based fundraising platforms and technology
• Demonstrated ability to gather, analyze, and summarize data for use in planning, service delivery, and continuous quality improvement efforts
• Specific knowledge of best practices in donor service delivery, engagement, and retention
• Team oriented with a commitment to fostering strong, productive working relationships with all staff, volunteers, and the overall community
• Demonstrated commitment to meeting both expressed and unmet needs of internal and external clients
• Experience working with and tailoring customer service to clients of varying sizes
• Demonstrated decision-making ability based on excellent judgement applied within the context of operating policies and processes and organizational values
• Holds self and others accountable for high quality, timely, and effective results
• Innovative and open to exploring and implementing new ideas
• Demonstrated understanding of diversity, equity, and inclusionary practices
• High level of integrity with demonstrated ability to exercise tact and good judgment

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

Due to ongoing COVID-19 updates, employees may work from a remote location or the office. In the future, employees may work remotely up to two days per week.

United Way of Greater St. Louis is an Equal Opportunity Employer.