Come work with us!
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a job. It’s a mission!
We offer full-time employees a comprehensive benefits package including a hybrid work schedule, 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance the first of the month following employment, short term disability, long term disability, critical accident insurance and a 403(b) with an organization match and 3 year vesting schedule.
View our current job openings and learn how to apply below.
Open Positions
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
The Systems Change Strategic Projects Program Manager is key to implementing strategic projects and coordinating administrative activities of direct reports related to initiatives that involve collaborating with individual clients and stakeholders. It ensures that projects run smoothly from execution to closing projects within a defined scope, budget and time frame. The role includes managing the Strategic Projects teams, facilitating communication with both internal and external stakeholders.
Essential Responsibilities:
Communication: Facilitating effective communication between project stakeholders and team members to ensure accurate and timely information flow.
Scheduling & Planning: Assist with defining project scope, goals, and deliverables, developing project plans and creating and maintaining project schedules, timelines, and task assignments.
Progress Monitoring & Reporting: Monitoring project progress, identifying potential issues, and preparing reports for stakeholders.
Resource Management: Assisting with resource allocation and ensuring the availability of necessary resources.
Budgeting & Financial Management: Monitoring project budgets, tracking expenses, and assisting with financial planning.
Problem Solving: Identifying and addressing potential roadblocks, ensuring the project stays on track.
Coordination & Collaboration: Working closely with project managers and team members to achieve project goals.
Closing: Ensuring all project deliverables are met, documenting project outcomes, and finalizing project documentation
Contributes to the overall success of the United Way by performing other essential duties and responsibilities as assigned
Competencies:
Fiscal and Operational Effectiveness: achieves objectives within allocated resources and develops ways to streamline workflows to produce desired outcomes.
Business acumen: knowledgeable about programs, grants, and contracts, as well as building and maintaining partnership relationships.
Action Orientation/Leadership: drives for goal completion and adjusts as new demands emerge; identifies resource needs and problem-solving orientation.
Relationship Building and Communication: demonstrates excellent interpersonal skills, engenders trust with leaders and community partners, promotes the common good, and exercises active listening.
Judgment and Decision-making: make sound decisions under pressure, avoid assumptions, weigh risks, ask good questions, demonstrate critical thinking, delegate effectively, and follow up.
KSA (Knowledge, Skills and Abilities):
- Education: Minimally requires a Bachelor’s Degree; with a minimum of seven years direct assistance/project management experience in non-profit agency, human services or related experience working directly with clients and organizations to support moderate and low-income clients in overcoming barriers to sustainability or a combination of non-profit experience and education
- Experience: managing initiatives within a nonprofit with a minimum of three years managing staff.
- Communication:Excellent written and verbal communication skills.
- Organizational Skills:Strong organizational and time management skills.
- Problem-Solving:Ability to identify and resolve project issues.
- Analytical Skills:Ability to analyze data and identify trends.
- Interpersonal Skills:Ability to work effectively with diverse teams.
- Technical Skills:Proficiency with project management software and tools.
To view the position and apply, click here.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
The Systems Change Director is responsible for the day-to-day management of the team, providing facilitative, administrative, and technical support to staff and stakeholders involved in advancing United Way systems change efforts. The role ensures that new processes, systems, and technologies are adopted effectively while minimizing disruption and maximizing benefits. The Systems Change Director -reports to the Vice President, Impact Strategies and Systems Change, and serves as a lead across the UW community. In this role, the Director will lead initiatives, projects, and program investments that ensure increased stability for individuals and families in our region. A significant focus of this role is managing complex programs and projects, equipping and supporting stakeholders in facilitating change to assist individuals and families in their journey toward self-sufficiency and improved long-term economic security. This position plays a vital role in our leadership structure for systems change initiatives.
General Responsibilities:
Leadership and Management: Provide leadership and guidance to staff and volunteers, fostering a culture of innovation and continuous improvement and development while coaching and facilitating collaboration among stakeholders, and community-based organizations.
Program Development and Evaluation: Oversee the development and evaluation of programs, ensuring that they are evidence-based and effective in achieving desired outcomes.
Data Analysis and Reporting: Analyze data to track progress on systems change initiatives, identify areas for improvement, and report on outcomes to stakeholders.
Compliance: Ensure grant and contract compliance, including grant reports, data tracking and analysis, risk reduction, and quality improvement.
Collaboration and Partnerships: To advance shared goals and foster collaboration and partnerships with other organizations and community stakeholders.
Strategic Planning: Assist in developing and implementing long-term strategies for systems that aligns with the organization’s vision and mission.
Communication and Outreach: Help develop and implement communication strategies to raise awareness about systems change efforts and engage stakeholders.
Fund Development: Help cultivate a funder pipeline and provide input to the development of revenue strategies, including assisting with the grants writing process in partnership with internal colleagues.
Facilitating Meetings: Ensure effective facilitation and support of stakeholder meetings including preparing meeting materials and ensuring regular and ongoing stakeholder communication.
Key Accountabilities:
Fiscal and Operational Effectiveness: achieves objectives within allocated resources and develops ways to streamline workflows to produce desired outcomes.
Business acumen: knowledgeable about programs, grants, and contracts, as well as building and maintaining partnership relationships.
Action Orientation/Leadership: drives for goal completion and adjusts as new demands emerge; identifies resource needs and problem-solving orientation.
Relationship Building and Communication: demonstrates excellent interpersonal skills, engenders trust with leaders and community partners, promotes the common good, and exercises active listening.
Judgment and Decision-making: make sound decisions under pressure, avoid assumptions, weigh risks, ask good questions, demonstrate critical thinking, delegate effectively, and follow up.
Knowledge, Skills and Abilities:
Education: Master’s degree desired in a relevant field such as social work, organizational development, or public policy.
Experience: Proven experience in leading and managing systems change initiatives within a nonprofit or related organization with a minimum of ten years managing five or more staff and the executive presence to inspire confidence and passion in internal and external audiences.
Skills: Strong leadership, communication, and interpersonal skills; ability to work collaboratively with diverse groups; knowledge of systems change principles; proficiency in data analysis and reporting.
Knowledge: Understanding of systems thinking, program evaluation, and community engagement.
Ability: Manage multiple projects/programs, be flexible, and often complete tasks with a short deadline and the ability to quickly build relationships with a cross-sectorial range of stakeholders in the local or regional area, including senior executives.
Other: Strong analytical and problem-solving skills, ability to work independently and as part of a team, and a passion for social change.
To view the position and apply, click here.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
The Portfolio Manager works within the Community Impact Division to implement and maintain approaches to assigned strategies by developing, supporting, and leading a strategic portfolio of investments and partnerships throughout the St. Louis region.
Position responsibilities include:
Grantmaking
- Within the United Way impact area, manage assigned portfolio of community investments with the goal of reaching and improving the lives of people in the region
- Responsible for the overall management of the assigned portfolio fund, coordinating and facilitating grant processes including review, due diligence, and distribution of unrestricted and donor directed funds
- Assess organizational and programmatic performance of agencies using standard rubric and common outcomes to ensure resources are effectively and wisely invested
- Communicate regularly with partner agencies, cultivating positive community partnerships
- Monitor partner agency performance through site visits and analysis of reports and documentation
- Assist with recruitment, training, and management of community investment volunteers
- Help build collaborative networks between fund recipients and community stakeholders/partners
- Ensure results and reliable data is available and used by United Way and partners throughout work, working closely with internal evaluation team
- Identify and organize opportunities for capacity building to strengthen providers and network
Collaboration
- Connect and align with other appropriate community partners, assets, and resources to optimize impact
- Play a leadership role across collaborative, cross-sector partnerships building trust and commitment among partners to work together for a long-term vision
- Convene and facilitate decisions, plans, action, and joint problem solving at the common table to help move key strategies forward in accomplishing common outcomes
- Continuously build upon field of service expertise
- Work collaboratively to align and integrate efforts with internal divisions
- Represent United Way at community meetings, agency events, statewide and local coalitions/task forces, etc.
- Represent the United Way in a professional manner and be responsible for public accountability of the organization
- Facilitate community conversations; listen and seek information from the community
Key Accountabilities
- Manage grant and accountability process
- Assess and monitor partner agency performance
- Manage volunteer recruitment and training process
- Convene and facilitate collaborative common tables
- Represent United Way at community meetings
- Align and integrate efforts with internal divisions
KSA (Knowledge, Skills, and Abilities)
- Masters degree required in Social Work, Public Health, or related field with a minimum of 5 years in the nonprofit sector
- Demonstrated solid ability to assess and monitor organizational performance
- Experience in grantmaking and collaborative work
- Ability to effectively facilitate and convene common tables with relevant key stakeholders
- Possesses subject matter expertise in basic needs, including knowledge of evidence-based practices, pertinent outcomes, and local stakeholders
- Excellent organizational skills, attention to detail, and accuracy
- Excellent written and oral communication and presentation skills
- Team player, positive attitude, mature, confident, self-starter
- Ability to work collaboratively with a wide range of community groups, partner organizations, internal customers, and volunteers
- Ability to adapt and keep current in a rapidly changing and organic environment
To view the position and apply, click here.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
At United Way of Greater St. Louis, we unite people and organizations to tackle the most critical challenges facing our community. Through collaborative efforts, we’re transforming our region into a place where everyone can live, work, and thrive. Join us in this mission to create lasting change beyond just a day job. Come be a part of something meaningful!
The Financial Coach, United for Families (UFF) Program is dedicated to helping stabilize and support families on their road to restoring self-sufficiency and increased financial security by helping them achieve family financial stability to prevent homelessness and displacement and prevent school mobility for school-age children. This role will train families, case managers, and other program staff on best practices in the field of financial social work, including money values and emotions, basic budgeting, saving, building credit, getting out of debt, and protecting family assets, with a whole family’s approach. The program’s financial coaching classes help families establish good financial habits so they can stay in their homes, communities, and schools. This is a grant funded position.
Responsibilities include assisting families in identifying and addressing current financial opportunities and challenges, while providing a holistic perspective on overall financial stability to help families move towards proactive financial management and long-term success. Will develop individualized financial stability plans in collaboration with families, assist with goal-setting, money management, savings, credit building, debt management, and utilization of financial services and products. Will work with agencies to increase participant retention rates and improve participant support and engagement and identify, cultivate, and maintain effective relationships with key providers of other community resources and services, coordinating efforts as needed in order to maximize family impact.
At least 3 years’ experience working in program implementation, integration, evaluation, quality improvement, or related area is required, along with a Bachelor’s degree with major course work in business, management, social services, financial coaching, or related economic development fields. Familiarity with the social service landscape in the region is required; experience providing social or financial coaching in the region preferred.
Must have experience and the capacity to work with families in a wide variety of life circumstances, from a variety of backgrounds, and with a resiliency-minded lens. Ability to conduct group and individual financial training sessions.
To view the position and apply, click here.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
At United Way of Greater St. Louis, we unite people and organizations to tackle the most critical challenges facing our community. Through collaborative efforts, we’re transforming our region into a place where everyone can live, work, and thrive. Join us in this mission to create lasting change beyond just a day job. Come be a part of something meaningful!
United Way of Greater St Louis is seeking a Facilities Specialist to perform basic cleaning and maintenance of the building and grounds. As Facilities Specialist, each day may be a little different. You’ll process mail, coordinate deliveries, set up rooms for meetings, organize and maintain storage areas, and clean and maintain the office’s common areas. This is a “hands on” role – this role is suited for someone who likes to be active during the workday.
You’ll take inventory of building supplies, maintaining and stocking common areas; ensuring there are beverages in the conference rooms, supplies at the coffee stations, and copy paper at printers and copiers. When deliveries are being made, you will be on the dock. You’ll receive and sort office mail, delivering it to the correct office. While there is a cleaning crew every night, you might do spot cleaning and vacuum cleaning during the day. We have an in-house print shop, and we will provide training on using the equipment.
There is some minimal outside work involved. While a service maintains the landscaping and shovels during the winter months, you may find yourself spreading salt on the sidewalks. There is some limited computer work involved as you will use a laptop to access maintenance request and to create reports.
If you are interested in a role with a lot of variety, possess some analytical abilities and a mechanical/”fix it” orientation, and have some general knowledge of standard office equipment we’d like to hear from you. The ability to observe building systems and office equipment, report potential issues to supervisor, and recommend solutions to simple problems is a plus.
To view the position and apply, click here.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
At United Way of Greater St. Louis, we unite people and organizations to tackle the most critical challenges facing our community. Through collaborative efforts, we’re transforming our region into a place where everyone can live, work, and thrive. Join us in this mission to create lasting change beyond just a day job. Come be a part of something meaningful!
The Stewardship Manager advances United Way’s major gift and planned giving programs. The position is responsible for cultivating and stewarding donors and prospects capable of making a major gift. The Stewardship Manager reports to the Senior Vice President of Philanthropy and is responsible for supporting the VP and SVP in their fundraising efforts. This position holds the primary working relationships with the leaders of the de Tocqueville society cabinet.
Position responsibilities include:
- Manage a portfolio of donors, meeting with them regularly and working with them to build an understanding of their philanthropic interests and how United Way can deepen our relationship with them.
- Ensure all current donors, lapsed donors and prospects are solicited appropriately and accurately.
- Participate in creating and delivering department programs and events, collateral and communication plans in coordination with Marketing & Communications.
- Collaborate with other departments and organizational leadership.
- Monitor and maintain budget controls
- Inform and administrate department strategies identifying and engaging current donors and major gift prospects to increase major and planned gifts
- Help create executable, replicable and measurable fundraising outcomes for the department
Key Accountabilities
- Represent United Way’s de Tocqueville Society at all United Way events (some nights and weekends).
- Recruit and support de Tocqueville chairs, committee chairs and cabinet members.
- Help set fundraising goals for de Tocqueville Society in partnership with Chairs and internal stakeholders.
- Participate in creating and delivering department programs and events, collateral and communication plans in coordination with Marketing & Communications.
KSA (Knowledge, Skills, and Abilities):
- Bachelor’s degree required in related areas of position responsibilities
- Minimum 3-5 years of experience in a major gifts role with proven results fer example experience working with donor capable of making a major or planned gift
- Working knowledge of tax smart giving tools, planned giving programs and vehicles
- Proficient in Microsoft Office
- Experience with donor databases
- Strong analytical and critical thinking skills
- Excellent written and verbal communication skills
- Team oriented with a commitment to fostering strong, productive, working relationships with all staff, volunteers, and the overall community
To view the position and apply, click here.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
At United Way of Greater St. Louis, we unite people and organizations to tackle the most critical challenges facing our community. Through collaborative efforts, we’re transforming our region into a place where everyone can live, work, and thrive. Join us in this mission to create lasting change beyond just a day job. Come be a part of something meaningful!
The Financial Stability Initiatives (FSI) Program Manager will administer United Way financial education and savings programs, the volunteer financial coach program, and the Volunteer Income Tax Assistance (VITA) Program in collaboration with United Way partner agencies. The manager will also act as a liaison for the program partners, provide agency training, and administer ongoing technical assistance with program implementation, data tracking, and program evaluation. The manager will be responsible for budget oversight, grant reporting, and communication with United Way agency staff, other United Way departments, and the Systems Change Director – Economic Mobility Initiatives. This position is grant-funded.
General Responsibilities:
- Manage United Way FSI programs (i.e. ASSET, IDA, VITA, and Volunteer Financial Coaching program)
- Provide technical assistance to program partners on program implementation and reporting
- Maintain communication with all program partners to ensure a seamless implementation of programs
- Manage check requests and payments, reporting and record keeping for program outcomes, program budgets and complete and reconcile expense reports and financial reports
- Manage evaluation process for FSI programs including designing evaluations, working with program and research partners to track and compile data, and completing reports
- Deliver financial education classes as needed providing financial coach training and support to program volunteers and agency staff
- Develop and provide program implementation training and support to agency staff
- Work with agencies to increase participant completion rates and improve participant support and engagement
- Integrate multi generational approach to learning about money into FSI programs
- Work with the United Way departments to identify, recruit and screen volunteer coaches and other program volunteers
- Train volunteers and agency staff to be savings coaches for participants in financial education and matched savings programs, such as the Individual Development Account and ASSET programs
- Work collaboratively with other United Way Systems Change team members to cross promote and deliver programing such as Bank On Save Up and Money Smart Month initiatives
Key Accountabilities:
- Administer programs within budget and according to programmatic and funder guidelines
- All work contributes to the attainment of the following strategic plan initiatives:
- Strengthen capacity to enhance nonprofit performance and collective impact efforts
- Advance racial equity internally and externally
Knowledge, Skills and Abilities:
- Analytical approach to the development and documentation of details associated with program/project design; ability to interpret policies, procedures, organization budgets
- Minimum of a Bachelor’s degree or a combination of non-profit experience and education
- At least 2 years of program management experience in a non-profit setting.
- Additional experience preferred:
- Computer proficiency with Microsoft Outlook, Word, PowerPoint and Teams; Advanced proficiency in Excel preferred
- Program evaluation experience
- Proficiency with evaluation tools such as Survey Monkey, Qualrix and/or other evaluation tools
- Experience with on-line and in-person training, conducting training and online meetings via Zoom, Teams or other platforms.
- Proven experience managing volunteers and working with a variety of agencies program partners and staff
- Knowledgeable about basic personal finance concepts, budget and credit counseling, and experience with financial education instruction preferred
- Ability to complete multiple tasks and a high volume of work
- Must have high level of attention to detail; concern for accuracy
- Advanced customer service and problem resolution skills
- Flexibility and interpersonal skills
- Self-starter; demonstrated ability to work independently and within teams, meet deadlines and manage projects effectively
To view the position and apply, click here.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
2-1-1 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources.
2-1-1 Navigation Center Agents respond to inquiries through multiple queues within the United Way 2-1-1 Call Center, including phone, web chat and email inquiries. Specialists are responsible for assessing each person’s needs and properly referring them to an appropriate health and human service organization.
This position includes:
- Receiving in-bound chats, telephone calls, and emails from people requesting assistance.
- Engaging callers to assess their needs while utilizing a database to search for services, providing accurate and relevant information to callers to help them meet their needs
- Identifying and escalating priority issues documenting all call information according to standards
- Within 18 months, the person in this role will have completed the AIRS Certified Information and Referral Specialist (CIRS) exam.
If you have excellent experience in social service or customer service, the ability to handle crisis situations, and excellent verbal communication skills this may be the role for you! Requires a Bachelor’s degree or high school diploma with 3+ years experience in social service and/or call center environment; a basic knowledge of social service systems and how individuals access services and advanced customer service and problem-solving skills along with the ability to accurately type at least 45wpm. Proficient in Microsoft Office applications, and be able to utilize multiple computer-based systems for documentation.
While this role has the opportunity to work remotely, all employees must live in the metro St Louis area (Illinois or Missouri).
To view the position and apply, click here.
United Way of Greater St. Louis is an Equal Opportunity Employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
2-1-1 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources.
2-1-1 Navigation Center Agents respond to inquiries through multiple queues within the United Way 2-1-1 Call Center, including phone, web chat and email inquiries. Specialists are responsible for assessing each person’s needs and properly referring them to an appropriate health and human service organization.
This position includes:
- Receiving in-bound chats, telephone calls, and emails from people requesting assistance.
- Engaging callers to assess their needs while utilizing a database to search for services, providing accurate and relevant information to callers to help them meet their needs
- Identifying and escalating priority issues documenting all call information according to standards
- Within 18 months, the person in this role will have completed the AIRS Certified Information and Referral Specialist (CIRS) exam.
If you have excellent experience in social service or customer service, the ability to handle crisis situations, and excellent verbal communication skills this may be the role for you! Requires a Bachelor’s degree or high school diploma with 3+ years experience in social service and/or call center environment; a basic knowledge of social service systems and how individuals access services and advanced customer service and problem-solving skills along with the ability to accurately type at least 45wpm. Proficient in Microsoft Office applications, and be able to utilize multiple computer-based systems for documentation.
While this role has the opportunity to work remotely, all employees must live in the metro St Louis area (Illinois or Missouri).
To view the position and apply, click here.
United Way of Greater St. Louis is an Equal Opportunity Employer.
At United Way of Greater St. Louis, we unite people and organizations to tackle the most critical challenges facing our community. Through collaborative efforts, we’re transforming our region into a place where everyone can live, work, and thrive. Join us in this mission to create lasting change beyond just a day job. Come be a part of something meaningful!
United Way’s Volunteer Center is the region’s resource for volunteer engagement and quality volunteer program management. Its mission is to connect individuals, families, neighbors, employee groups and friends to quality service opportunities, to engage civic leaders and donors at every stage of one’s life volunteering through United Way’s partner and member agencies across the region, and, to help agency partners demonstrate meeting quality standards in volunteer program administration. This position will support the Volunteer Center overall in organizing, reporting, and analyzing data as efficiently as possible. This person will be key in maintaining and developing data processes, standards, reports, dashboards, and trends for the volunteer platform (Salesforce). Additionally, providing technical support to the volunteer platform to ensure a seamless user experience.
General Responsibilities:
- Create, implement, and maintain reports for the entire Volunteer Center.
- Compile yearly Volunteer Center data and complete national reporting.
- Develop and maintain reports and dashboards to identify and evaluate platform engagement trends.
- Build custom database fields and processes to address platform reporting needs.
- Monitor data quality on a continuous basis and perform daily data maintenance.
- Provide support for quarterly platform updates and data cleansing.
- Daily identification of platform problems and solutions.
- Keep current on Salesforce, Salesforce Apps, and platform releases and bugs.
- Monitor user adoption rates and work with team to respond as needed with additional platform resources.
- Manage the import and export data processes for strategic volunteer partnerships.
- Provide support to staff team responsible for inputting data in the volunteer platform.
- Oversee data migration between the volunteer platform and other internal databases.
- Deliver prompt and courteous internal and external customer service aligned with United Way of Greater St. Louis’s mission and values.
- Assist with content and platform strategy informed by data analysis.
- Attend staff meetings.
- Provide general Volunteer Center team support as needed but not limited to times of disaster response or multiple/large scale volunteer event days.
- Contribute to the overall success of United Way by performing other essential duties and responsibilities as assigned.
Key Accountabilities:
- Maintain and gain technical knowledge in Salesforce needed to advance data maintenance and analysis.
- Respond proactively to potential delays in a manner that reduces or eliminates the risk of delay.
- Ensures all stakeholders and users receive timely, appropriate and accurate data request.
- Ensure new processes are simplified to leverage across the organization.
KSA (Knowledge, Skills and Abilities):
- Minimum of 1-3 years of experience working with data analysis/reporting.
- Must have an associates degree, bachelors degree preferred.
- Proficiency in Microsoft Excel is a must, particularly in data manipulation and reporting. Familiarity with XLOOKUP, Pivot Tables, and Power Query is preferred for this role.
- Familiarity or previous experience with Salesforce preferred.
- Ability to perform excellent customer service while consistently meeting deadlines.
- Ability to effectively coordinate multiple requests simultaneously and ensure follow-through on assignments to completion.
- Attention to details and proofing documents while establishing priorities.
- Excellent communication skills, both written and verbal.
- Ability to work independently and with a staff team towards a common goal.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health the first of the month following employment, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.
United Way of Greater St. Louis supports a hybrid office remote work schedule with both virtual and in-person meetings scheduled.
To view the position and apply, please click here.
United Way of Greater St. Louis is an equal opportunity employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
The Data Manager is responsible for developing and maintaining application/reporting software and databases used by our funded agencies, extracting and analyzing data in our database, ensuring high levels of data integrity and quality, overseeing data management processes, conducting community research, creating reports to address requests for both internal and external data, and providing technical support related to data collection and analysis efforts within our community impact function.
General Responsibilities:
- Data & database management
- Data collection, analysis & interpretation
- build organizational understanding of internal and external data by conducting community research and analyzing internal data to create accurate easily interpretable reports, ensure updated, accurate information is shared in appropriate repositories; navigate public data sources to locate nonprofit, and community data that is pertinent to further organizational efforts; develop and manage standard and custom queries to extract data from existing databases; represent Community Impact Division at organization-wide data team meetings; create easily accessible platforms that empower coworkers to locate and understand data; manage a process to efficiently and effectively address organizational data needs.
- Technical support
- work with vendor to troubleshoot issues with online application/reporting portal and databases; support coworkers in resolving issues related to online reporting systems, and resultant reports.
Key Accountabilities:
- Develop and maintain queries and tables within the 211 databases to allow for consistent and standardized data analysis.
- Produce monthly, quarterly and annual reports with data collected from multiple platforms/systems.
- Create compelling and reader-friendly infographics, tables, graphs, maps and other presentation visuals to communicate complex ideas, issues and trends gleaned from statistical reports.
- Ensure validity of critical data is accurately collected.
- Troubleshoot data issues and works in collaboration with internal staff to identify and correct issues and ensure validity and efficacy of data.
- Collaborate with Community Impact teams to integrate insights into program planning
- Proactively identify areas of concern within the department processes or data collection systems and brings those to the Team for discussion.
- Serve as a liaison with the online application/reporting system vendor to ensure all system aspects (online portal, forms, reports, queries, database, etc.) are functional and accurate while ensuring projects are completed on time and according to specifications
- Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned
KSA (Knowledge, Skills and Abilities):
- Minimum of two to four years of experience working in data administration and management functions (collection, analysis, communication, distribution, etc.)
- Bachelor’s degree or equivalent experience required.
- High proficiency in MS Office Suite required, including advanced Excel function
- Experience using technology to create custom reports and maps
- Ability to manage data by conducting quality and integrity audits, writing data dictionaries, and building data collection infrastructures appropriate for data needs
- Ability to access, extract, and utilize data from public data sources (Census, DESE, BLS, etc.)
- Ability to quickly learn to navigate technological systems; experience building capacity of others to access these systems is preferred
- Excellent oral and written communication skills that support effective working relationships with a diverse group of individuals both internal and external to the organization.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health the first of the month following employment, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.
United Way of Greater St. Louis supports a hybrid office remote work schedule with both virtual and in-person meetings scheduled.
To view the position and apply, please click here.
United Way of Greater St. Louis is an equal opportunity employer.
Equal Employment Opportunity
It is the policy of the United Way of Greater St. Louis to recognize each person as an individual and to provide equal opportunity to all qualified employees and applicants without regard to race, religion, ancestry, sexual orientation, color, sex, age, disability status, citizenship status, pregnancy, gender identity and/or expression, veteran status, national origin, or any other protected status.
If you require an accommodation to search for or apply for a job with United Way of Greater St Louis, please call 1 (314) 421- 0700 and request a Human Resources team member.
“This is a great way to align my values and my mission along with United Way’s mission and it was a natural fit for me.”
– Sherita
Join Our Team
Our success is driven by our exceptional people. Working at United Way of Greater St. Louis means making a difference.
Our employees use their individual strengths to help solve some of our region’s toughest challenges. We are seeking committed professionals who want to better our community through their skills, knowledge and experience.
What We Stand For
United Way of Greater St. Louis prides itself on working to make a meaningful, measurable impact in the community. We are committed to a positive and collaborative work environment where all employees are appreciated for who they are and what they contribute.
United Way of Greater St. Louis values different backgrounds and perspectives, fostering teamwork and a collaborative environment while maximizing the impact of donations entrusted to us.
“I think my favorite thing about working for United Way is being able to connect what I do with the impact…that feels really great.”
– Ninette
Benefits
We offer competitive health, vision and dental plans to staff and their families, along with wellness initiatives, financial protection plans and a generous 403(b) plan. New employees can earn up to 12 vacation days and 10 paid holidays within their first year of employment and a day off for their birthday! We encourage staff to continue growing their skill sets and fuel their passions by attending seminars and conferences throughout the year.
Culture of Belonging
We’re committed to a positive and collaborative work environment where all employees are appreciated for who they are and what they contribute. We value different backgrounds and perspectives to foster teamwork and a collaborative environment that is imperative to our ability to make a meaningful, measurable impact in the region.