Careers

We are currently seeking a Director in our West Region. This position is responsible for the implementation of the United Way of Greater St. Louis mission and strategy in the West Region, to include West St. Louis, St. Charles, Lincoln and Warren Counties.  This position is responsible for fostering and maintaining positive, engaging relationships with corporate partners, board members, volunteers and community stakeholders.

This position is responsible for securing support of corporations, individuals and foundations and analyzing and evaluating strengths and weaknesses of past workplace and leadership giving campaigns to affect improvement going forward.

The Director has responsibilities in the identification, recruitment, orientation and training of all levels of volunteers. This position will also manage relationships with a prospect list of donors and develop a fundraising strategy for each. The Director implements leadership giving in coordination with organizational strategies.

In addition, this position is responsible for the day to day management and operation of the West Region office including providing oversight for the annual operating budget.

Supervisory Accountabilities:

Staff: Yes
Volunteers: Yes

General Responsibilities: 

• Develop strategic partnerships to advance the role of United Way as a key partner on all matters pertaining to health and human services in the Region.
• Help key companies achieve corporate social responsibility, community engagement and campaign goals.
• Keep all internal and external stakeholders up to date on information that affects the campaign and United Way’s impact in the community.
• Compile research data and prepare statistical reports and analysis. Responsible for accuracy of data maintained in computer/files in areas of responsibility, as well as for reviewing other fundraising and campaign programs and participate in the development of new or modified techniques for use by United Way.  May participate in a project either as part of a department team or in a matrix staff structure.
• Represent United Way at community functions; Participate in some evening and weekend events.
• Attend relevant meetings in other parts of the United Way of Greater St. Louis service area.
• Manage daily operations of the West Region office including preparation and monitoring of the annual budget in conjunction with the Chief Administrative Officer; supervise and coordinate the work of employees who work in the West Region office.
• Maintain partnerships with United Way funded agencies and other non-profits in the region.
• Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned.

Key Accountabilities: 

• Achieve increased visibility, awareness, and recognition of impact of United Way in the region by serving as the lead United Way representative in the West Region and participating in the activities of regionally based organizations and initiatives.
• Serves the organization as an advisor on matters pertaining to the West Region, communicating the needs and assets, issues and civic opportunities in organizations and initiatives based in the West Region to other departments of the organization.
• Recruit, develop and maintain an engaged Auxiliary Board of Directors that serves as an extension of the overall United Way Board, provides leadership to the regional office, and helps achieve the United Way Mission.
• Monitor and provide leadership, as needed, for workplace campaign in assigned division. May be tasked with managing West Region Campaign Chair; monitor division progress and project anticipated results.
• Assist in the improvement of internal and external processes, keeping them in line with our strategic plan, mission, and needs of the campaign.
• Fosters a highly collaborative and accountable environment with staff and encourages staff to participate in professional development opportunities.
• Incorporate metrics in analyzing progress towards goals.

Knowledge, Skills and Abilities:

• College degree in job-related area
• 2-4 years of experience in leading a team
• Minimum of 5 years relevant experience in job-related area
• Extensive ties to the community would be beneficial
• Demonstrate an understanding of United Way and its philosophy, goals and role in the community
• Strong relationship, project management and customer service skills
• Knowledge and familiarity with political, social, and economic environment of the geographical area is desirable
• Prior fundraising experience is preferred. Background in a community organization and/or social services or general business experience involving personal contacts
• Demonstrate ability to supervise and motivate staff
• Ability to work with diverse populations and motivate volunteers
• Demonstrated ability to maintain high-level and consistent work ethic in working relationships and all work related duties
• Excellent organizational and time management abilities – must be able to prioritize and manage numerous projects and have attention to detail
• Demonstrate poise, tact, diplomacy, and good judgment when handling difficult, sensitive and confidential situations
• Some analytical ability is required in order to gather and summarize data for reports
• Proficient in using Microsoft Excel and Word to produce professional reports and documents

Submit resume and cover letter to careers@stl.unitedway.org

Employment is contingent upon passing a screening for illegal drug use.

Community Partnerships Coordinator is responsible for managing customer relationships and providing daily customer service and education support for our clientele, with United Way agencies and their representatives being primary customers.  Community Partnerships Coordinator will serve as primary contact for all agencies in hub responsible for overseeing and conducting 2-1-1 outreach, information and training sessions at agencies, pertinent meetings, networking events and resource fairs with 50 or more attendees.

Supervisory Accountabilities: 

Staff:  No

Volunteers:  No

General Responsibilities: 

• Within the assigned hub of 2-1-1 service area, responsible for identifying all nonprofit, government, faith-based and voluntary health and human service organizations, programs and services.  Using interviews and surveys, compiles profiles of each organization and enters it into the 2-1-1 database following established protocols
• Conduct new agency outreach and acquisition, including IRS 501© review.  May involve calling or visiting new agencies to review paperwork and 2-1-1 services.  Ensure all new agencies information is entered into the database in a timely manner
• Serves as primary contact for all assigned agencies in hub and maintain relationships with those agencies promoting credibility and trust in 2-1-1-.  Also, responsible for interim updates initiated by the agencies and questions about 2-1-1, database, calls, etc.
• Maintain an audit trail for each organization in your hub which shows a history of updates.
• Gather current information about seasonal and other time-limited programs and enter into the 2-1-1 database
• Provide backup assistance to Database Specialist completing annual agency updates and any database duties as assigned
• Manage the customer relationship and providing daily customer service and education support for our customers with United Ways, agencies and agency representatives being primary customers
• Oversee and conduct 2-1-1 outreach to all agencies in database through e-mail, newsletters, phone calls, etc.  Provide information and training sessions at agencies, pertinent meetings, networking events and resources fairs expecting 50 attendees or more
• Look for opportunities to grow relationships and database; develop and present webinars and trainings to top referred to agencies, United Ways and focus groups
• Be available after hours and on weekends during a disaster to attend events and meetings, assist answering the calls and/or move large amounts of data into the database.  Extended hours might be needed during times of disaster
• Maintain strong working relationships and communications with Emergency Managers, PIO’s etc. before, during and after the disaster
• Attend local disaster meetings in hub
• Position requires ability to deploy to impacted hub in case of disaster

Key Accountabilities: 

• Employee has responsibility for making decisions within the policy framework of the 2-1-1/Information and Referral Department and the United Way of Greater St. Louis. This includes application of 2-1-1 Inclusion/Exclusion criterial to entries in the 2-1-1 database
• Individual Annual Work Plans are developed in coordination with supervisor and Community Partnership team

Knowledge, Skills and Abilities:

• Bachelor’s degree in social work or relevant field
• Proficiency utilizing Microsoft Access or another relational database software package; proficiency with word-processing and spreadsheet applications
• Understanding of hierarchical classification schemes (such as AIRS, UWASIS or the Dewey Decimal System.)
• Familiarity with health and human service delivery system
• Must have knowledge of use and operation of standard office equipment
• Ability to complete multiple tasks and a high volume of work
• Must have high level of attention to detail; concern for accuracy
• Self starter; demonstrated ability to work independently and within teams, meet deadlines and manage projects effectively
• Positive commitment and ability to work with internal and external customers in a friendly, cooperative, and professional manner
• Flexibility and willingness to embrace change
• Must successfully complete AIRS Certified Resource Specialist (CRS) exam within 24 months of employment.
• Contribute to the overall success of United Way by performing other essential duties and responsibilities as assigned

Submit resume and cover letter to careers@stl.unitedway.org

Employment is contingent upon passing a screening for illegal drug use.

The Director of Digital Engagement sets strategy and implements plans for United Way’s online communications and interactions. Through social media, email marketing, marketing automation, websites, online advertising and more, the Director of Digital Engagement creates year-round engagement opportunities with donors, volunteers, and community members. The Director of Digital Engagement is a key function of the Marketing and Communications Department and works across the organization to ensure a comprehensive approach to digital communications. The Director of Digital Engagement works closely with the Chief Marketing Officer and the Director of Communications on crisis management and communications. Additionally, the Director of Digital Engagement supervises the Digital Marketing Specialist – who is responsible for day-to-day digital functions, such as email marketing, website updates, social media, etc. – as well as the Content Specialist.

Supervisory Accountabilities: 

Staff: Yes
Volunteers: No

General Responsibilities: 

• Set digital engagement strategy for United Way’s main audiences
• Bring together strategic, creative, and technical skills to understand how digital capabilities can help us better tell the United Way story
• Create comprehensive email marketing plan, including e-newsletters and marketing automation, for more than 100,000 people and across several audiences
• Serve on national digital strategy team to provide insight on cross-market campaign strategy and employee engagement platform, and execute locally to meet local market needs
• Plan and implement online advertising to meet specific audience goals
• Maintain and drive continuous improvement of United Way’s web properties
• Measure, track, and analyze digital engagement across platforms; adjust strategy per data
• Daily monitor social media to engage audiences, including crisis communications
• Create and maintain online giving avenues
• Work across organization to manage and maintain email marketing database
• Supervise Digital Marketing Specialist and Content Specialist
• Work with corporate partners to help them find and utilize the right digital tools to address challenges and meet their goals, as needed
• Contributes to the overall success of United Way by performing other essential duties as requested.

Key Accountabilities: 

• Develop engaging online products (content, sites, email campaigns, etc.) for key audiences
• Revitalize social media marketing
• Implement marketing automation to better engage audiences

Knowledge, Skills and Abilities:

The Director of Digital Engagement will be both analytical and strategic with the ability to implement plans. Skills include:

• Bachelor’s degree in communications or related field strongly preferred.
• Deep understanding of online tools and engagement strategies
• Superior communications skills, particularly in writing abilities
• Superior understanding of donor segmentation, messaging, calls to action and branding
• Above average ability to develop strategy while managing details
• Strong project manager with ability to manage multiple projects, ideas, and goals
• Ability to use and maintain email marketing and marketing automation systems
• Ability to understand and write basic HTML code
• Ability and preference to work with a team
• Ability to work under pressure with short deadlines and communicate effectively in crisis situations

Submit resume and cover letter to careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

Under general supervision of the Chief Technology Officer, the incumbent is responsible for directing IT Department in a manner consistent with IT policies, guidelines, and PCI materials.  Responsibilities include:  keeping policies and guidelines up to date, monitoring technology systems, and making recommendations regarding future changes to those systems.  Significant effort is involved with managing third party vendor relations related to servers, network, telecommunications, software, and related systems maintenance.

Works with departments to develop, expand, and integrate technologies into the organization’s business practices.  Areas include, but are not limited to, Constituent Relationship Management (CRM), e-commerce, inter/intra/extranet sites, etc. as needed to support organizational processes.

Supervises one or more employees to provide internal customer service excellence and local technology support needs.

Supervisory Accountabilities: 

Staff: Yes
Volunteers: No

General Responsibilities: 

• Overseeing technical projects in alignment with organizational goals
• Directing the effective delivery of networks, development, and disaster recovery systems and processes
• Working with department staff to find solutions to manage business activities
• Supervising team members while working closely with management, external vendors and advisors
• Significant input in the creation of annual capital and operating budgets for department while considering longer term organizational needs
• Researching and recommending new products
• Leading efforts identify and improve IT and business processes
• Administration and technical supervision of all company websites
• Follow established guidelines for keeping supervisor informed of progress, developments, and obtaining approvals.
• Work with computer consultant and vendors, donor company staff, and agency members.
• Make decisions within the scope of assigned responsibility and authority. Develops mid to long term system plans.
• Responsible for coordinating and organizing assigned work. Responsible for the accuracy and completeness of tasks assigned.
• Supervises staff to assure those duties are organized and completed as assigned.
• Works independently on routine assignments and receives guidance and instruction on complex assignments or problems.

Key Accountabilities: 

• Develops internal/external relationships that leverage the organization’s benefits in the marketplace.
• Generates innovative ideas and applies change best practices to ensure impact of key initiatives.
• Plans, marshals, distribute and track resources on a day-to-day basis to fulfill business objectives and plans.
• Motivates and mobilizes organization team members toward fulfilling the organization’s strategy.
• Takes personal responsibility for planning, organizing and following through with own work tasks and commitments.
• Uses understanding of financial/quantitative data and analysis to develop meaningful business-based recommendations.
• Demonstrates the ability to fulfill business strategies through developing effective budgets, plans and key business operations/structures.

KSA (Knowledge, Skills and Abilities):

• Bachelor’s degree from an accredited college or university with a curriculum or major field of study which provides substantial knowledge useful in computer technology and administering corporate systems, a minimum of five years’ experience in an equivalent Director of IT role, or a minimum of eight years’ experience demonstrating IT leaderhsip progression.
• Proficiency administering Active Directory, Windows Servers, Windows PCs, and other Windows administrative functions.
• Experience with managing cloud based Software-as-a-Service systems such as Microsoft Azure, Amazon Web Services, Office365 and WordPress.
• Proficiency in Windows environment administration including Active Directory, SQL Server, and File and Print services.
• Experience managing vendor relationships and outsourced projects.
• Ability to understand and solve complex business problems and be able to articulate the problems and solutions to all levels of management.
• Proficient in Microsoft Office Productivity Products (MS Office, Visio, etc.)
• Must be a self-starter and able to handle pressure effectively.
• Attention to detail and problem solving skills.
• Ability to relate and communicate to all levels of business and technical staff.
• Ability to discern and maintain confidentiality of assigned work.
• Cooperative, tactful and courteous attitude.
• Work in the nonprofit sector or in Health and Human Services is a plus!
• Administrative and customization experience with Constituent Relationship Management systems such as Salesforce a plus!

Submit resume and cover letter to careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

The Volunteer Center practicum opportunity offers social work or nonprofit management graduate-level student a variety of challenging and enriching opportunities.

The practicum student will work with the Volunteer Center to achieve two main objectives for 2019. The first is to help develop the needed elements of a volunteer program to bring volunteer groups into the United Way of Greater St. Louis to assist with the Service2Go program. The student will get to learn, practice and implement the different stages of the volunteer management cycle. Secondly, the student will help develop and execute a plan to diversify the volunteer opportunity offerings available on our online platforms to better meet community and company interest.

The practicum is available for summer only or summer and fall.

Supervisory Accountability:

Staff: No
Volunteers: No

General Responsibilities:

• Clearly articulate and communicate UW’s value proposition.
• Partner with companies/organizations to achieve philanthropic and community engagement goals.
• Increase the value and visibility of the Volunteer Center for corporate and community clients.
• Commitment to continuous improvement
• Excellent written and verbal communication skills
• Some familiarity with St. Louis area nonprofits and community organizations
• Exposure to volunteer management
• Comfort in a fast-paced, rapidly shifting and evolving workplace
• Innovative and open to exploring and implementing new ideas
• Uphold organizational values in all business dealings.
• Maintain high standards of personal integrity with colleagues and volunteers.
• Demonstrate urgency in meeting community, volunteers, customer, and organizational needs.
• Create a climate of energy, excitement and personal investment.
• Curious and exploratory regarding creative ideas and solutions.
• Seek continuous improvement in products, services and processes.
• Respect and appreciate individual differences in perspective and background.
• Treat others fairly and consistently.
• Respond to the concerns and cares of co-workers and the community.
• Integrate efforts across organizations, and within functions and departments.
• Promote working together and remove obstacles to teamwork.
• Work through conflict to create results.
• Align individual goals with organizational strategies.

Please submit resume and cover letter to careers@stl.unitedway.org.

The collective impact process offers Master of Social Work (MSW) and Master of Public Health(MPH) students with a variety of challenging and enriching opportunities. United Way of Greater St. Louis serves as the backbone support organization for Ready by 21 St. Louis and is the host agency for practicum placements. United Way views students as both learners and producers – meaning that the agency will support your growth and development as a student while holding you accountable to your assigned projects. “Embracing emergence” is a key principle of collective impact. Efforts constantly shape and reshape, altering the scope of projects. As such, this environment challenges students to be highly adaptive.

Students work with the Director to identify a project that will support our priorities and allow them to investigate more about collaborative efforts in the region. Students will have the opportunity to work closely with community stakeholders from all sectors to amplify and advance the work of existing collaborative efforts. 2018 priority outcomes are: Kindergarten Readiness, Youth Involved in Community (Violence Prevention), Social and Emotional Skill Development, Access to Health Care, and Career Readiness.

Supervisory Accountability

Staff: No
Volunteers: No

Key Accountabilities

Specific projects will be articulated which will likely involve:

• Information gathering, analysis, synthesis and presentation
• Policy research and advocacy planning
• Facilitation of groups to support relationship building and building collaborative will

Knowledge, Skills and Abilities

• Commitment to Continuous Improvement
• Clear communicator
• Comfort with ambiguity
• Clear and persuasive writer
• Relationship builder
• Excellent project management and attention to detail

Submit resume and cover letter to careers@stl.unitedway.org

The Women and Youth Outreach/Building Union Diversity program offers Communications and Media studies graduate students with a variety of challenging and enriching opportunities. United Way of Greater St. Louis views students as both learners and producers – meaning that the agency will support your growth and development as a student while holding you accountable to your assigned projects. The program constantly shapes and reshapes, altering the scope of projects. As such, this environment challenges students to be highly adaptive.

Students work with the VP to identify a project that will support our priorities and allow them to investigate more about collaborative efforts in the region. Students will have the opportunity to work closely with community stakeholders from all sectors to amplify and advance the work of existing collaborative efforts.  2019 priority outcomes are identifying and developing outreach partnerships, tools and strategies to recruit women and recent high school graduates to the Building Union Diversity Program.  The successful practicum student will use a variety of tools to conduct outreach, including social media.

Supervisory Accountability:

Staff: No
Volunteers: No

Specific projects will be articulated will likely involve:

• Creating a list of key agencies (with contact information) to facilitate connections with target audiences of women and recent high school graduates.
• Creating and/or enhancing outreach tools, including social media such as Facebook and Instagram ads, newsletter templates, flyers, presentations, and orientation/information session agendas.

Requirements include:

• Social media experience and expertise.
• Experience developing presentations and print materials.
• Strong communication skills
• Some familiarity with St. Louis area nonprofits and community organizations is helpful
• Excellent project management and attention to detail

Submit resume and cover letter to careers@stl.unitedway.org.