Careers

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

The Resource Development Logistics Coordinator works within the Resource Development division to provide operational management support and administrative functions. This position is responsible for campaign services, which include: scheduling speakers and agency tours, coordinating materials and warehouse website, coordinating the awards process, and assisting with the Campaign Representative process, which includes resume review, interview scheduling and onboarding.

General Responsibilities:

• Meeting Preparation: Keep Directors and Relationship Managers well-informed of upcoming commitments through the development and coordination of a complex calendar, handling changes or cancellations as necessary and appropriate. Assist with preparation for meetings, including booking rooms, sending calendar invitations and managing attendance.
• Document Preparation: Prepare paper and electronic correspondence, reports, manuals, statistical records and other documents that are accurate, detailed, clean, and timely. Format, proofread, print, and assemble documents such as manuals, emails, letters, briefings, and presentations. Seek approvals and signatures when necessary.
• Event Support: Handle the administration of mail merging, name tags, pledge cards, handouts, table tents, assembling materials, etc. Work closely with supervisor, Account Managers, and volunteers to plan events and manage event registration.
• General Administrative Support: Provide administrative support to all Resource Development team members and seasonal Campaign Representatives. Manage invoices and check requests, following up with Relationship Managers to ensure payment. Responsible for providing continuous administrative support in the absence of other Resource Development administrative coordinators and assistants.
• Manages all aspects of Campaign Services: Scheduling all speakers, agency fairs and other agency engagements using the Hands On Connect platform. Ensure all events are covered and prepare statistical information reports.
• Assist in coordinating ordering materials and the management of the website, training and roundtables for Employee Campaign Coordinators.
• Assist in the management of the Campaign Representative program.

KSA (Knowledge, Skills and Abilities):

• High school diploma required. Associate’s degree or comparable experience preferred
• Knowledge of Salesforce preferred
• 2-3 years experience in an administrative support role
• Excellent interpersonal and communication skills (written and oral)
• Exceptional customer service skills
• Demonstrated ability to hold information confidential with excellent judgment
• Self-starter: takes initiative and ownership of work and processes
• Experience working with Andar or other CRM database
• High proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• Attention to detail composing, typing and proofing materials, establishing priorities, completing database updates and meeting deadlines, often under pressure
• Ability to work autonomously, as well as to take direction as needed
• Ability to see projects to completion with accuracy

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

Due to the COVID-19 situation, employees may work from a remote location or the office. In the future, employees may work remotely up to two days per week.

United Way of Greater St. Louis is an Equal Opportunity Employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

2-1-1 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources.

2-1-1 Navigation Center Agents respond to inquiries through multiple queues within the United Way 2-1-1 Call Center, including phone, web chat and email inquiries. Specialists are responsible for assessing each person’s needs and properly referring them to an appropriate health and human service organization.
 

This position includes:

• Receiving in-bound chats, telephone calls, and emails from people requesting assistance.
• Engaging callers to assess their needs while utilizing a database to search for services, providing accurate and relevant information to callers to help them meet their needs
• Identifying and escalating priority issues documenting all call information according to standards
• Within 18 months, the person in this role will have completed the AIRS Certified Information and Referral Specialist (CIRS) exam.

If you have excellent experience in social service or customer service, the ability to handle crisis situations, and excellent verbal communication skills this may be the role for you! Requires a Bachelor’s degree or high school diploma with 3+ years experience in social service and/or call center environment; a basic knowledge of social service systems and how individuals access services and advanced customer service and problem-solving skills along with the ability to accurately type at least 45wpm. Proficient in Microsoft Office applications, fluent in Spanish and be able to utilize multiple computer-based systems for documentation.

 
To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

Due to the COVID-19 situation, employees may work from a remote location or the office. In the future, employees may work remotely up to two days per week.

United Way of Greater St. Louis is an Equal Opportunity Employer

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

We are currently seeking a Marketing and Events Coordinator whose role will be to provide support to the marketing team, Leadership Giving/Major Gifts team, and executive office. The candidate in this role will be responsible for coordinating events, editing the work of others and writing scripts, blog posts, and email copy.
General Responsibilities:

• Use AP style to edit the work of others, ensuring error-free communications
• Use superior writing skills to write scripts, email copy, registration copy, blog posts, and more
• Coordinate events for 10 – 500+ people, including but not limited to: managing contracts, ordering food and drink, coordinating vendors, serving as day-of contact for vendors and internal staff, set up and break down the event as needed, manage registration process, and event problem solving
• Manage invoices and check requests for the events as well as the Marketing department

KSA (Knowledge, Skills and Abilities):

• Exceptional writing skills, AP Style
• Strong project management, analytical, and organizational skills with ability to manage multiple projects/events at the same time
• Bachelor’s degree in journalism, marketing, communication, public relations or similar field
• Minimum one year of relevant experience
• Strong interpersonal skills, including the ability to work effectively with others at all organizational levels
• Detail– oriented, organized, customer-centric
• Strong command of the English language
• Editing for grammar, style and tone
• Strong attention to detail
• Proficiency in Microsoft Suite

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

Due to the ongoing COVID-19 situation, our employees have the option of working in the office or remotely. In the future, it is anticipated employees will be working in a hybrid environment.

United Way of Greater St. Louis is an Equal Opportunity Employer

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job – it’s a mission! Come work with us!

The St. Louis Regional Financial Empowerment Coalition’s mission is to advance strategies to promote financial inclusion, banking access and economic mobility among low-wealth households.  The Program Manager – Regional Financial Empowerment Coalition (RFEC) will support the community outreach of this Coalition. The individual in this role will be responsible for working with volunteer leadership teams to create region-wide community education and banking access campaigns. They will also manage communications – both internally and externally- to include various media, social media, website updates, and email newsletters. The RFEC Program Manager will organize and support monthly and quarterly partners meetings, organize capacity building trainings, and develop programs and partnerships with local government, non-profit organizations and financial institutions. This role will also be responsible for budget management, program outcome reporting and data tracking, grant writing and reporting, program evaluation and general administrative duties. This is a grant-funded position.

Program Manager – Regional Financial Empowerment Coalition (RFEC) will:

• Work with volunteer leadership teams to create region-wide community education and banking access campaigns
• Manage communications – both internally and externally- to include various media, social media, website updates, and email newsletters
• Organize and support monthly and quarterly partners meetings, capacity building trainings
• Develop programs and partnerships with local government, non-profit organizations and financial institutions
• Provide budget management, program outcome reporting and data tracking, grant writing and reporting, program evaluation and general administrative duties. This is a grant-funded position
• Have bachelor’s degree with at least two years of program management experience in a non-profit setting
• Demonstrated skill set in marketing and communications
• Be proficient in Microsoft Office Suite with experience with online technology platforms, and program evaluation methods and tools
• Volunteer and coalition management experience, with demonstrated ability to manage relationships and build trust among diverse partners
• Having knowledge and experience in personal finance education is a plus

This is a part-time position with an average of 25 hours per week. Scheduling is flexible but program manager must be available to support scheduled volunteer committees during normal business hours. Occasional weekends and evenings may be required for special events.

Due to the pandemic, United Way of Greater St. Louis supports employees working from home or remote offices until further notice. Some in-person meetings and events may still be conducted.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job – it’s a mission! Come work with us!

The Resource Generation division is responsible for raising the funds necessary for United Way of Greater St. Louis to meet its mission of helping people live their best possible lives. All Resource Generation team members are committed to providing high quality prospecting, cultivating, service delivery and stewardship of donors to make their giving easy, impactful, and personally meaningful.

The Corporate Accounts Manager – Company Specific, works with a large corporate account to run and manage their United Way campaign. The role will be housed at the company for six months out of the year, and at United Way for the other six months. This role is responsible for relationships at Bayer, as well as the implementation of year-round engagement process for said corporate donor.

Corporate Accounts Manager, Company Specific, will:

• Establish positive relationships with related internal partners, corporate, charitable, civic, community and government organizations, providing accurate and quality customer service and information to external clients and stakeholders for all inquiries
• Work closely with, provide detailed guidance to, and participate in United Way campaign events by reviewing with events chairs and sub-committee leads to determine event planning, registration, and budget needs
• Participate in the identification, recruitment, orientation, and training of all levels of volunteers to include working with the canvasser team Leads to secure and train approximately 300 campaign captains/canvassers
• Prepare for and participate in meetings of executive briefings of co-chairs, core team, canvasser, events, auction, and critical sub-committees
• Collaborate with a marketing/communications team to develop communication pieces, including handouts, flyers, banners, letters, and posters. Distribute as appropriate.
• Monitor the receipt of money for special events, deposit in United Way account, and report to <Company> campaign auditor
• Manage assigned volunteers and society cabinets, assisting with goal setting and monitoring reports for actual and projected progress to goal
• Review and finalize donor data, progress reports, and mailing lists, ensuring accuracy and comprehensiveness
• Continually research and share opportunities, best practices, trends, and benchmark data to inform United Way and its efforts to attract, retain and engage donors

• Have Bachelor’s degree in one of the following: business, sales, communications, or nonprofit management with one to two (1-2) years of experience in sales or fundraising required

• Demonstrated ability to gather, analyze and summarize data for use in planning, service delivery and continuous quality improvement efforts
• Be proficient in Microsoft Office Suite and demonstrated ability to learn new technology applications

• Exhibit strategic, analytical, and critical thinking skills with intermediate or above excel skills and excellent written and verbal communication skills

• Ability to work under time and performance pressure efficiently and accurately
• High level of integrity with demonstrated ability to exercise confidentiality, tact, and good judgment
• Ability to manage multiple projects and prioritize tasks in a matrixed organization structure

Due to the pandemic, United Way of Greater St. Louis supports employees working from home or remote offices until further notice. Some in person meetings and events may still be conducted.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

Job Summary
The Resource Development division is responsible for raising funds necessary for United Way of Greater St. Louis to meet its mission of helping people live their best possible lives. All Resource Development team members are committed to providing high-quality prospecting, cultivating, service delivery and donor stewardship to make their giving easy, impactful and personally meaningful.
The Corporate Campaign Accounts Manager plays an essential role in the division’s efforts through the effective and efficient management of volunteers and part-time seasonal staff. This position plays a role in the implementation of year-round engagement processes for a portfolio of organization donors, with a strong focus on United Way Community Campaign and the Divisions that are associated with that campaign.
General Responsibilities:

• Responsible for implementing the action plan for the United Way Community Campaign and year-round engagement and service delivery to deepen United Way’s relationship with an assigned portfolio of donors.
• Oversee, directly supervise, and guide teams of Campaign Representatives (part-time seasonal employees).
• Participate in the identification, recruitment, orientation and training of all levels of volunteers.
• Manage assigned volunteers and cabinets, assist with goal setting and ensure accurate reporting for projected and actual progress to goal.
• Review and finalize donor data and progress reports, ensuring accuracy and comprehensiveness.
• Establish positive relationships with related internal partners, corporate, charitable, civic, community and government organizations, providing accurate and quality customer service and information to external clients and stakeholders for all inquiries.
• Attend all appropriate events, providing day-of and follow-up assistance as required.
• Participate in annual action planning, including the development of donor segmentation, research and engagement planning to increase retention and annual giving and the development of processes to ensure collaboration, integration and alignment of Resource Development teams and shared service partners across United Way.
• Ensure consistent implementation and recommend improvements of up-to-date policies and processes for areas of responsibility.
• Continually research and share opportunities, best practices, trends and benchmark data to inform United Way and its efforts to attract, retain and engage donors.
• Actively participate in identified opportunities for professional growth, including supervisory and team meetings, trainings, and organization-wide events.
• Contribute to the overall success of United Way by performing other essential duties and responsibilities as assigned.

KSA (Knowledge, Skills and Abilities)

• Bachelor’s degree in business, sales, communications, or nonprofit management; or equivalent, in job-related areas is required
• 1-2 years of experience in sales or fundraising
• Specific knowledge of best practices in donor service delivery, engagement and retention
• Experience working with corporations to meet their community and employee engagement needs
• Demonstrated ability to gather, analyze and summarize data for use in planning, service delivery and continuous quality improvement efforts
• Strong strategic, analytical and critical thinking skills with excellent written and verbal communication skills
• Team-oriented with a commitment to fostering strong, productive, working relationships with all staff, volunteers, and the overall community
• Ability to efficiently and accurately work under time and performance pressure
• Demonstrated commitment to meeting both the expressed and unmet needs of internal and external clients
• Demonstrated decision-making ability based on excellent judgment applied within the context of operating policies and processes and organizational values
• Work well independently and within teams as a member and/or leader
• High level of integrity with demonstrated ability to exercise tact and good judgment
• Ability to manage multiple projects and prioritize tasks in a matrixed organization structure
• Proficient in Microsoft Office and demonstrated ability to learn new technology applications

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

Due to the COVID-19 situation, employees may work from a remote location or the office. In the future, employees may work remotely up to two days per week.

United Way of Greater St. Louis is an Equal Opportunity Employer.

Title: Chief Development Officer
Reports To: President & CEO

The Chief Development Officer (CDO) serves as a vital member of United Way’s Senior Leadership Team reporting directly to the President and CEO, partnering closely with peers and Board Members to devise and execute an integrated fundraising strategy to grow philanthropic revenue. The CDO will spearhead efforts to support a robust research portfolio designed to continuously broaden and diversify United Way’s funding base.

General Responsibilities:

• Member of organizational Senior Leadership Team, responsible for setting development strategy, making critical decisions central to performance, and ensuring organization’s long-term health
• Guide, approve and monitor the establishment and implementation of the division’s strategy
• Ensure the division is effectively structured to achieve approved goals and advance the division and organization’s strategy
• Identify and advocate for necessary staff and budget resources
• Ensure the quality of donor services to meet established resource development goals
• Ensure the creation of talent development and succession planning for the division
• Ensure collaboration, integration and alignment across division leaders, teams and shared service partners across United Way
• Coach, mentor and establish plans for professional development of direct reports and meet regularly to review deliverables and progress toward meeting established outcomes and goals.
• Actively steward relationships with United Way Worldwide and high performing local United Ways to both inform their creation and leverage the availability of best practices and products in areas of responsibility
• Actively participate in identified opportunities for professional growth, including supervisory and team meetings, trainings, and organization-wide events
• Contribute to the overall success of United Way by performing other essential duties and responsibilities as assigned

 
Key Accountabilities:

All work contributes to the attainment of the following strategic plan initiatives:

• Clearly articulate and communicate United Way’s value proposition.
• Expand and diversify United Way’s base of support
• Increase Community Campaign visibility while driving expanded adoption and participation
• Cultivate and engage high net worth donors (HNW) to deepen their United Way relationship and giving through donor advised funds, major gifts and planned giving.
• Drive revenue growth above industry benchmarks
• Inspire giving from the United Way Board and Auxiliary Boards and other key volunteers/donors
• Guide individuals to help them achieve their personal social responsibility goals.
• Generate grant revenue from government, tax credits, foundation and HNW individuals for prioritized initiatives.
• Partner with Custom Strategies team working with companies/organizations to achieve CSR, philanthropic and community engagement goals.
• Partner with Custom Strategies team to increase the value and visibility of the Volunteer Center for corporate and community clients.

 
KSA (Knowledge, Skills & Abilities)

• Minimum of 10 years of relevant work experience leading a development and/or advancement department for a nonprofit or institution of similar complexity with multiple stakeholders
• Bachelor’s degree in nonprofit management, business, sales, or communications; Master’s degree preferred

• Demonstrated record of securing 6-8 figure gifts. Capital campaign experience a plus.
• Senior strategic leadership experience in the management of organizations of a similar size and mission, and interacting with diverse constituencies and boards
• Experience in event production across the fundraising spectrum, including prospect identification, sponsorship proposal creation and donor stewardship
• Excellent coalition-building skills with an ability to write and communicate and work effectively with a variety of internal and external stakeholders
• Persuasive negotiator able to achieve consensus among differing opinions and perspectives
• A practical ability to get things done; the ability to set clear priorities, delegate, and guide investment in people and systems
• Keen analytic, organization, and problem-solving skills to enable sound decision-making
• Flexibility and managerial courage to shift direction and bring others along
• Outstanding presentation and communication skills and experience as a compelling spokesperson, relationship builder, and fundraiser
• Strong commitment to establishing a diverse and inclusive work environment with a goal of retaining talent
• Strong advocate for United Way and its philosophy, goals and role in the community
• Comfort in a fast paced, rapidly shifting and evolving workplace
• Ability to manage multiple projects and prioritize tasks in a matrixed organization structure
• High level of integrity with demonstrated ability to exercise tact and good judgment
• Excellent follow-up and follow-through skills
• Proficient in Microsoft Office and demonstrated ability to learn new donor giving and database management technology applications

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job – it’s a mission! Come work with us!

The Systems Change Director – CIE leads and accelerates assigned United Way of Greater St. Louis systems change efforts inclusive of the Greater St. Louis Community Information Exchange (CIE) within the Community Impact Department. The individual in this role will serve as a lead across the UWGSL community setting up relationships with cross sector participants, be internal subject matter expert and consultant across departments in the pursuit of systems change efforts.

This position will serve as the voice for Community Information Exchange Steering Committee, external stakeholders, funding community and network providers.

Systems Change Director – Community Information Exchange (CIE) will:

• Staff the CIE Steering Committee as lead liaison and United Way representative to CIE Advisory Board, workgroups etc.
• Assist with strategy and resource development throughout the CIE’s lifecycle locally and/or statewide
• Serve as internal liaison and business partner to internal departments as well as primary lead to vendors, contracts, funders
• Review network data to assess service gaps and identify organizations that could fill those gaps; work closely with CIE Steering Committee, Workgroups, and Unite Us to determine appropriate outreach strategies
• Provide input and insights to evaluation activities, including identifying user stories and experience, interpreting network and partner performance data, and designing relevant measures for ongoing evaluation
• Engage with Network Partners in a consulting role to understand their current processes and recommend areas of improvement to optimize the use of the platform
• Provide feedback to Unite Us software (or other technology platforms) on training, onboarding, and technology features advocating updates based on said feedback
• Engage with partners and lead remediation efforts for any identified issues
• Contribute to the design and implementation of Network Partner engagement
• Support implementation of innovations, as appropriate. This may include participating in innovation partner meetings and other engagement to understand progress and evaluate impact.
• Design, develop, and implement data collection and reporting system, ensuring a high degree of data quality and integrity
• Create timeline, training content publications, reports, and analytics for internal and external audiences and for reporting, capacity building, and learning communities
• Have a minimum of five years of experience working in program implementation, evaluation, quality improvement, strategy development, or related area with prior experience supervising staff/volunteers strongly preferred
• Meet the requirement of having a master’s degree in Social Work, Public Health, or related field
• Demonstrated solid technical ability, analytical thinking, project management in addition to experience with qualitative and quantitative analysis, database and data system design, development and management, and data analysis
• Ability to work under time and performance pressure efficiently and accurately
• High level of integrity with demonstrated ability to exercise confidentiality, tact, and good judgment
• Ability to manage multiple projects and prioritize tasks in a matrixed organization structure

Due to the pandemic, United Way of Greater St. Louis supports employees working from home or remote offices until further notice. Some in person meetings and events may still be conducted.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job – it’s a mission! Come work with us!

United Way of Greater St. Louis mobilizes the community with one goal in mind — helping people live their best possible lives. To achieve this mission, we emphasize the importance of understanding outcomes, benchmarking across industries, pursuing innovation, and measuring/communicating impact.

The Data Evaluation and Systems Support Manager will help us achieve this objective. This person will be responsible for developing and maintaining application/reporting processes and systems used across the Community Impact Team and by funded agencies, extracting and analyzing data for reporting internally and externally, ensuring high levels of data quality and integrity, conducting community research, creating reports to address requests for both internal and external data, and providing technical support related to data collection and analysis efforts across the Community Impact function

This position’s responsibility includes

• Data governance and management –
• Implementing policies and protocols to manage data collected from funded agencie
• Ensuring data quality and integrity; collaborate with relevant staff to build and maintain infrastructure of online application/reporting systems; ensure integration of accurate funded agency data into identified systems
• Data collection, analysis & interpretation –
• Building organizational understanding of key internal and external data, and updating accurate information sharing in appropriate repositories (GuideStar, United Way Worldwide publications, etc.)
• Navigating public data sources to locate grantee, nonprofit and community data that is pertinent to further organizational efforts
• Developing and managing standard and custom queries to extract data from existing databases; represent Community Impact Division at organization-wide data team meetings
• Manage a process to address organizational data needs efficiently and effectively
• Business Systems and Technical support –
• Working with vendor to troubleshoot issues with online application/reporting portal and databases
• Providing training to and help develop resources for funded agencies about how to access and appropriately use online reporting/application systems
• Support relevant data systems across the Impact Team to stand up reporting, data collection and other elements needed to ensure accurate and robust input/output exchanges

If you have a bachelor’s degree or equivalent experience required, (master’s degree in social work or public health preferred) including a minimum of two to four years of experience working in data administration and management functions (collection, analysis, communication, distribution, etc.), proficiency in MS Office and strong ability to navigate data systems, and other details of managing processes – we want to hear from you!

Due to the pandemic, United Way of Greater St. Louis supports employees working from home and will return to the office for a hybrid schedule in the Spring of 2022 or until further notice.

United Way of Greater St. Louis offers an extensive benefit program including generous time off, health, dental, and vision insurance, short- and long-term disability, and a 403(b) plan.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job – it’s a mission! Come work with us!

The Major Gifts department is responsible for raising funds through individual donor engagement and donor societies, which are necessary for United Way of Greater St. Louis to meet its mission of helping people live their best possible lives. Leadership Giving Societies are a key function of United Way’s engagement efforts. More than 7,000 local people contribute $1,000 or more as a Leadership Giving Society member. There are five Leadership Giving Societies: Women’s Leadership Society, Men’s Leadership Society, Charmaine Chapman Society, Multicultural Leadership Society, and United Young Leaders.

The individual in the role of Administrative Coordinator is a central position in the Leadership Giving department, serving each Leadership Giving Society through effective and efficient completion and continuous improvement of assigned tasks for administration, operations, and support processes. This position will work closely with the Leadership Giving team, comprised of two Relationship Managers and the Director of Leadership Giving.

This position includes

• Providing administrative support for each of the Leadership Giving Societies and their relationship managers: manage general email inbox, merge templated emails, process invoices and check requests, and provide backup for other coordinators as needed
• Providing event support for department activities, such as kickoffs, networking events, meetings, volunteer projects, etc. Tasks include researching venues, securing contracts, paying invoices, finalizing F&B orders, managing RSVP lists, conducting event registration, ensuring attendee data is tracked in database (Andar), creating nametags, assisting with event implementation and post-event reconciliation, etc.
• Navigating and maintaining an accurate database/CRM tool (Andar).
• Managing processes tied to donor pledges
• Reviewing and recommending improvements to processes associated with areas of responsibility.
• Continually researching and sharing opportunities, best practices, trends, and benchmark data to inform United Way and its efforts to attract, retain and engage donors
• Actively participate in identified opportunities for professional growth, including supervisory and team meetings, trainings, and organization-wide events
• Establishing positive relationships with related internal partners, corporate, charitable, civic, community and government organizations, providing accurate and quality customer service and information to external clients and stakeholders for all inquiries

If you have two to three years of relevant administrative experience with a high school diploma/GED (required), or an Associate’s degree (preferred), excellent customer service within and outside an organization, are proficient in MS Office applications (especially Excel) and a demonstrated transferrable skills to learn new databases and can work collaboratively with a wide range of stakeholders, while able to organize and manage multiple projects, prioritizing tasks in a matrixed organization structure as well as have availability for non-traditional hours (some evenings needed) – we want to hear from you!

Due to the pandemic, United Way of Greater St. Louis supports employees working from home and will return to the office for a hybrid schedule in the Spring of 2022 or until further notice.

United Way of Greater St. Louis offers an extensive benefit program including generous time off, health, dental, and vision insurance, short- and long-term disability, and a 403(b) plan.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job – it’s a mission! Come work with us!

The Salesforce Philanthropy Cloud and Marketing Cloud Tier 1 User Support Agent provides support for all licensed users, providing first line support and assistance. This position requires a highly motivated and multifaceted individual to contribute to and be part of a proactive and client-focused technical team. Tier 1 User Support Agent will support United Way donor companies’ end users and internal personnel with varying levels of technical expertise.

This position includes

• Supporting a multi-channel contact center environment, meeting or exceeding established baselines
• Using defined systems and processes to keep stakeholders updated on requests, issues, etc.
• Providing first contact application support for moderately complex customer inquiries via phone calls, emails, and web submissions.
• Identifying, evaluating, and prioritizing customer technical problems and concerns with the SPC application and web portal so they are successfully resolved.
• Thoroughly documenting and managing customer issues and tracks inquiries using Salesforce Service Cloud, maintaining incident records and related problem documentation.

Requirements

• Associates degree or 2 – 3 years of technical or customer support experience.
• Internal or external customer service experience, preferably in a technical environment.
• Must be able to excel in a multi-channel environment, using phone, email, webchat, and text.
• Proficient in Microsoft Office applications; Word, Excel, Outlook, preferred advanced proficiency; knowledge of Salesforce is a plus.
• Possess a methodical approach to problem-solving.
• Ability to express complex technical concepts in layman’s terms to non-technical users verbally and in writing.
• Must be able to handle difficult situations with mature attitude and judgment.
• Works accurately under pressure with a high attention to detail and concern for accuracy.
• Ability to work independently in a highly visible, fast paced environment.
• Enthusiasm and the ability to thrive in an atmosphere of constant change.
• Identify service improvement opportunities as we continually improve service level quality.
• Meet or exceed all performance metrics set forth for the department and individuals.
• Meet or exceed all established SLA’s to ensure the most responsive approach to service.
• Availability to participate in on-call schedule when necessary.

United Way of Greater St. Louis supports employees working remotely 2 days per week. We offer an extensive benefit program including generous time off, health, dental, and vision insurance, short- and long-term disability, and a 403(b) plan.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job – it’s a mission! Come work with us!

The Housing Plus Operations and Program Manager is responsible for the day-to-day operations of the 2-1-1 Housing Plus program. In this role, the candidate will manage a team of 2-1-1 Housing Plus Navigators that takes calls from the Greater St. Louis area seeking shelter and other sources of housing support. In this role, the incumbent is responsible for establishing, maintaining, and elevating relationships with government representatives, homeless service providers, volunteers, etc. The Housing Plus Operations and Program Manager will report monthly and quarterly on grants, monitor funding proposal due dates and timelines while partnering with leadership to complete and deliver outcomes.

Program hours are currently Mon-Fri 7:30am to 5:00pm consisting of two team members and two shifts. However, this is likely to change to nearly a 24-hour operation that will begin before the end of 2022 with an additional five or more team members.

This position includes

• Managing daily operations that include scheduling, coordinating with 2-1-1‘s Program Manager and Director for staffing shortages.
• Developing processes and procedures for any after hour support functions.
• Serving as a liaison with shelter directors/leaders regarding shelter referrals staying apprised of developments or changes in local homeless and prevention services in the region.
• Representing the program at internal and external meetings, coalitions etc., specifically in required Continuum of Care meetings and subcommittee meetings.
• Providing timely updates and training to 2-1-1 Navigation Center and Community Partnership team related to homeless services and resources, processes and call workflow updates, and database updates.
• Providing timely and accurate responses to City and County requests for information and action.
• Overseeing quality assurance related activities including client file management and customer service experience.
• Acting as liaison between the program and the Homeless Management Information System provider, working with them to create reports, train new team members, schedule audits, etc.

KSA (Knowledge, Skills & Ability)

• Associate or Bachelor’s degree (preferred) in human services, social work, or related field.
• Minimum of two years of supervisory experience.
• Two or more years working in a social service field, preference for those who have worked in homeless services.
• Ability to work in a fast paced environment and willingness to pitch in to help the team.
• Must have a high level of attention to detail and concern for accuracy.
• Self-starter with demonstrated ability to work independently and within teams, meet deadlines, and manage projects effectively.
• Strong verbal and written communication skills. Empathetic listening skills and high aptitude for problem-solving.
• Must be able to handle difficult situations with mature attitude, judgement, poise, tact, and diplomacy.
• May require non-traditional work hours to fill in on occasion.

United Way of Greater St. Louis supports employees working remotely 2 days per week. We offer an extensive benefit program including generous time off, health, dental, and vision insurance, short- and long-term disability, and a 403(b) plan.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job – it’s a mission! Come work with us!

The West Region Director is responsible for the implementation of the United Way of Greater St. Louis mission and strategy in the West St. Louis, St. Charles, Lincoln and Warren Counties. This position is responsible for fundraising, fostering and maintaining positive, engaging relationships with corporate partners, auxiliary board members, and community stakeholders.

This position includes

• Prospecting and conducting outreach to secure campaign and corporate community impact program support of new non-partner corporations.
• Managing existing partner corporations, personal giving from individuals, and the analysis and evaluation of strengths and weaknesses of past workplace and leadership giving campaigns.
• Implementing leadership giving activities in coordination with other resource development departments at United Way and within defined organizational strategies.
• Engage the Auxiliary Board of Directors, develop the annual region operating budget and the day-to-day management and operation to ensure performance within the approved budget.
• The Director may on occasion retain responsibilities in the identification, recruitment, orientation and training of volunteers and staff as needed.
• Compile research data and prepare statistical reports and analysis as necessary. Responsible for accuracy of data maintained in computer/files, as well as for reviewing other fundraising and campaign programs while participating in the development of new or modified techniques for United Way’s use.
• Serve the organization as an advisor on matters pertaining to the West Region, communicating the needs and assets, issues and civic opportunities in organizations and initiatives based in the West Region to other departments of the organization.

If you have a Bachelor’s degree and a minimum of 5 years relevant experience including 2-4 years of experience in leading a team; have prior fundraising or sales experience with a background in a community organization and/or social services; have a demonstrated ability to lead and manage a team; bring knowledge and familiarity with political, social, and economic environment of the geographical area and an ability to work with diverse populations and are proficient in using Microsoft Excel and Word to produce professional reports and documents, we want to hear from you!!

United Way of Greater St. Louis supports employees working remotely 2 days per week. We offer an extensive benefit program including generous time off, health, dental, and vision insurance, short- and long-term disability, and a 403(b) plan.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job – it’s a mission! Come work with us!

The Director – Capacity Building Initiatves (CBI) function of United Way develops, coordinates and provides services that will help strengthen the governance, programs, administration and finances of member agencies. The position provides direct support to network agencies, oversees agency training, delivers consulting services and is a liaison with organizational partners, offering quality nonprofit capacity building opportunities.
 
General Responsibilities:

• Provide consistent, targeted and universal training opportunities across the network, inclusive of panels, round tables, instructor-led trainings and more.
• Identify quality trainers/presenters to facilitate training workshops, peer learning tables and mentor agencies, as needed.
• Develop invitations, registration forms and/or applications for training opportunities; review and qualify candidates, monitor interest and encourage agency participation; draft & distribute award letters.
• Develop strategies, evaluate and support agencies in order to drive improvements and strengthen their operations in one or more of the United Way Quality Standard (UWQS).
• Provide guidance, feedback and oversight regarding the agencies’ efforts to meet the recommendations from allocation voluneers and site reviews.
• Partner with internal managers to coordinate capacity building efforts for select agencies providing history, context and updates on selected agencies and ongoing projects.
• Provide a standard and responsive series of training opportunities for UW member agencies; demonstrating awareness of UW priorities and external drivers to aid in positioning strong agencies and network.
• Work with external vendors to issue badging and certificate credentials to agencies that complete courses and training tracks; maintain log of credentials, with expiry/renewal dates; educate internal and external stakeholders about the value, process and posting of credentials.
• Maintain database of nonprofit best practice resources for stakeholder access.
• Develop and maintain United Way website page, highlighting capacity building opportunities, including value/process of credentialling.
• Manage CBI budget, request funding and process invoices for facilitators and partners; periodically report budget status and reconcile discrepancies with Finance Department.
• Build relationships and partner with outside funders/providers to create opportunities and leverage resources for member agency participation in existing quality programs that build skills in identified need areas.
• Develop and implement a performance management system, measurement tools and process to assess the impact that funded capacity building initiatives have on participating agencies.

KSA (Knowledge, Skills and Abilities):

• Bachelor’s degree in related field.
• Minimum of three (3) years’ experience in the management/administrative level in a non-profit organization.
• The successful candidate will have a combination of education, non-profit administration, and/or grant review experience. Candidate must be able to analyze governance, program, finance and administration indicators of quality at a non-profit.
• Familiarity with relevant government regulations, funding sources and administration of nonprofit organizations.
• Understands and supports the goals of United Way.
• Able to represent United Way in the community.
• Must have a high attention to detail and concern for accuracy.
• Must have strong written, communication and listening skills.
• Analytical ability required in order to gather and summarize data for reports, find solutions to various administrative problems and prioritize work.
• Must have desire for continuous improvement in nonprofit best practices and enviroments, work flow, communication, educational methods, etc.
• Willingness to be flexible, able to triage and work on multiple projects at one time.
• Must be team oriented and strategic.

United Way of Greater St. Louis supports employees working remotely 2 days per week. We offer an extensive benefit program including generous time off, health, dental, and vision insurance, short- and long-term disability, and a 403(b) plan.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.