Careers
Come work with us!
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a job. It’s a mission!
We offer a comprehensive benefits package including a hybrid work schedule, 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance the first of the month following employment, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.
View our current job openings and learn how to apply below.
Open Positions
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
Job Summary: The Community Information Exchange (CIE) Coordination Center Manager (indicated here as CIE CC Manager) is responsible for the day-to-day operations of the CIE Coordination Center, which works to connect clients referred to the CIE CC with Community Impact Exchange (CIE) Network Partners or 211 resources.
This position includes:
- Provides day-to-day oversight of the CIE Coordination center and Critical Medical Needs programs.
- Creates grant and contract related reports and submits them to Director or VP for approval.
- Hire, train, supervise to include scheduling and managing time off for CIE Navigators
- Monitors response times to referrals, case documentation, and case closures, ensuring team meets service levels and provides high quality customer service.
- Work with Director to develop individual and team performance metrics (including quality assurance for customer care and documentation). Track individual and team performance metrics.
- Represents programs at internal and external meetings, including but not limited to the CIE Partner Network, CIE Steering Committee, and CIE User meetings.
- Work closely with the CIE Director and CIE Community Partnership Manager to establish best practices related to Community Based Organizations (CBO’s) and Healthcare Providers utilizing the CIE CC. • Develop policies and procedures for monitoring CBO’s compliance with Service Level Agreements. Monitor CIE CBO referral dashboards and assign follow-up tasks to team members.
To view the position and apply, click here.
Employment is contingent upon passing a screening for illegal drug use.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
Job Summary: Performs duties involved in the day-to-day functions of the Human Resources Department. Assists in the on-boarding of employees by producing new hire information packets and ensuring enrollment in systems. Maintains databases on employee status by coordinating and expediting the enrollment, processing and maintenance of all benefit and payroll related issues. Provides administrative support for department. Performs HR related duties in areas of employee recognition and employee relations.
This position includes:
- Maintains HR files including employee personnel files and annual compliance records/reports.
- Responsible for preparation of offer of employment packages. Process all hiring and benefit paperwork involved.
- Manages confidential information and difficult conversations with tact and diplomacy. Absolute confidentiality and integrity required.
- Set up new hire orientation sessions as needed.
- Answer general employee benefit questions, referring employees to carriers as needed to resolve questions and problems.
- Review and process cafeteria plan reimbursements.
- Responsible for processing invoices, including benefit plans.
- Maintains employee information in vendor websites: update status changes including salary and employment status.
- Responsible for data entry of all necessary information and changes related to semi-monthly payroll processing.
- Prepare COBRA and benefits paperwork for terminating employees.
- Responsible for preparing fiscal and calendar year-end reports for Finance. Calculate group-term life insurance for end of year payroll. Process W-2 edit and ensure year-end 1094 & 1095c information is correct with payroll provider.
- Verify employment and provide information for outside sources within framework of policies and guidelines relating to confidentiality of such information.
- Prepare and distribute anniversary certificates for all employees. Keep track of and arrange for quarterly length of service awards and vacation letters.
- Assist with employee events.
- Maintain employment and other HR-related statistics as directed and produce reports on scheduled and as-needed basis.
- Contributes to the overall success of United Way by performing other essential duties and responsibilities as assigned.
To view the position and apply, click here.
Employment is contingent upon passing a screening for illegal drug use.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
2-1-1 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources.
2-1-1 Navigation Center Agents respond to inquiries through multiple queues within the United Way 2-1-1 Call Center, including phone, web chat and email inquiries. Specialists are responsible for assessing each person’s needs and properly referring them to an appropriate health and human service organization.
This position includes:
- Receiving in-bound chats, telephone calls, and emails from people requesting assistance.
- Engaging callers to assess their needs while utilizing a database to search for services, providing accurate and relevant information to callers to help them meet their needs
- Identifying and escalating priority issues documenting all call information according to standards
- Within 18 months, the person in this role will have completed the AIRS Certified Information and Referral Specialist (CIRS) exam.
If you have excellent experience in social service or customer service, the ability to handle crisis situations, and excellent verbal communication skills this may be the role for you! Requires a Bachelor’s degree or high school diploma with 3+ years experience in social service and/or call center environment; a basic knowledge of social service systems and how individuals access services and advanced customer service and problem-solving skills along with the ability to accurately type at least 45wpm. Proficient in Microsoft Office applications, fluent in Spanish and be able to utilize multiple computer-based systems for documentation.
To view the position and apply, click here.
Employment is contingent upon passing a screening for illegal drug use.
Due to the COVID-19 situation, employees may work from a remote location or the office. In the future, employees may work remotely up to two days per week.
United Way of Greater St. Louis is an Equal Opportunity Employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job – it’s a mission! Come work with us!
The Community Partnership Coordinator is responsible for managing the customer relationships and providing daily customer services and education support for our customers, with United Ways, agencies and agency representatives. Serves as primary contact for all agencies, responsible for overseeing and conducting 2-1-1 outreach and information and training sessions at agencies, networking events and resource fairs.
Works closely with 2-1-1 services, manages databases, conducts new agency outreach and acquisition. May call or visit new agencies to explain United Way program through e-mail, newsletters, phone calls, etc. The successful person in this role will be available after hours and on weekends during a disaster to attend events and meetings, assist answering the calls and/or move large amounts of data into the database. Extended hours might be needed during times of disaster. This role will maintain strong working relationships and communications with Emergency Managers before, during and after the disaster. May need to deploy to impacted hub in case of disaster.
Familiarity with health and human services delivery systems is a must, and a Bachelor’s degree in social work or relevant field is preferred. Proficiency utilizing Microsoft Access or another relational database software package; proficiency with word-processing and spreadsheet applications required. The person in this role must successfully complete AIRS Certified Resource Specialist (CRS) exam within 24 months of employment
United Way of Greater St. Louis offers an extensive benefit program including generous time off, health, dental, and vision insurance, short- and long-term disability, and a 403(b) plan.
To view the position and apply, please click here.
Employment is contingent upon passing a screening for illegal drug use.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.
211 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources. The 211 Housing Plus Navigator primarily works with St. Louis City and County residents assessing for imminent risk of homelessness and making direct referrals to shelters based on availability or diverting them to other options more appropriate than homeless shelters when applicable, all while meeting or exceeding customer and quality standards.
General Responsibilities:
- Respond to calls to the Helpline, completing intake and assessment on each case. Refer those in immediate need of shelter to appropriate city or county facilities.
- Professionally and sensitively perform intake and assessment, gathering demographic and situational information and entering data accurately into the identified HMIS database and using other tools to determine bed availability when needed.
- Screen clients for program eligibility to in-house programs, complete referral forms thoroughly and accurately; properly code referrals made for callers; forward referrals to prevention housing counselors the same day that they are generated.
- Make referrals to other community resources as appropriate.
- As assigned, take a bed count at city and county funded shelters three times daily.
- Adhere to residency requirements when making referrals to emergency shelters. Provide telephone numbers for independent shelters as appropriate.
- Maintain privacy of the location of shelters, especially those serving abused women.
- Meet regularly with 211 Housing Plus Manager to address questions, receive performance feedback and voice ideas.
- Participate in quality assurance activities as assigned.
- Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned.
Key Accountabilities:
- Achieve an average of 85% or better on each quality indicator
- Meet or exceed benchmark goals to include: Average Handle Time, Availability, Documentation Accuracy
KSA (Knowledge, Skills and Abilities):
- Associates degree or 2 – 3 years equivalent experience in homeless services, or social services (Preferred experience in homeless services).
- Advanced customer service and problem-solving skills.
- Must have good to excellent verbal skills; empathetic listening skills.
- Ability to work under pressure and in a call center environment.
- High level of attention to detail and high level of accuracy
- Ability to successfully assess a situation and make recommendations based on various factors
- Must be able to handle difficult situations with mature attitude, judgment, poise, tact and diplomacy.
- Must be able to accurately type 45 wpm.
- Proficient in Microsoft Office applications and be able to utilize multiple computer-based systems.
- Ability to work with multicultural/ethnic groups, older adults, people with disabilities, LGTBQIA+ communities, and other populations.
To view the position and apply, please click here.
Employment is contingent upon passing a screening for illegal drug use.
United Way of Greater St. Louis is an equal opportunity employer.
The Manager of Major Gifts helps steward and build relationships with United Way’s major donors. The manager will support the Director of Major and Planned Gifts with donors in our Alexis de Tocqueville Society.
The manager will maintain and refine a moves management system for Leadership Society donors who give between $5,000 and $15,000. The manager will be responsible for managing department pledges to ensure timely follow up, administering tax credits, and annual giving.
General Responsibilities:
STRATEGY
Develop strategies that allow United Way to meet the needs of our donors. Manage and execute United Way’s donor engagement strategies and processes.
CULTIVATION
Manage a portfolio of donors, meeting with them regularly and working with them to build an understanding of their philanthropic interests and how United Way can deepen our relationship with them.
PROSPECTING
Build and execute process for identifying and engaging donors and major gift prospects at many different giving levels.
SOLICITATION
Ensure all current donors, lapsed donors and prospects are solicited appropriately. Ensure accuracy of asks, pledge cards, and other supporting materials with supervisory staff.
COMMUNICATIONS AND EVENTS
Represent United Way’s Leadership Giving Societies at United Way events (some nights and weekends).
Participate and support in Leadership Giving annual events..
GOAL SETTING AND REPORTING
Using research and trends, set goals for donors that fit into the overall strategic goal of the department. Provide reports as requested to senior management. Use United Way’s system (Andar) to track and maintain solicitations, gifts and appreciative responses.
COLLABORATION
Collaborate with internal departments on projects and initiatives involving major donors. Collaborate and engage with external stakeholders when needed.
Key Accountabilities:
- Create moves management plans
- Increase giving of donors who give between $5,000 and $15,000
- Preparing material in advance of donor meetings including donor bios, meeting agendas, and other materials as needed
KSA (Knowledge, Skills and Abilities):
- Minimum 3-4 years of experience in a major gifts role with proven results
- Bachelor’s degree required in related areas of position responsibilities
- Proficient in using and maintaining donor databases as well as Microsoft Office
- Strong analytical and critical thinking skills with excellent written and verbal communication skills
- High level of integrity with demonstrated ability to exercise tact and good judgment
- Ability to manage multiple projects and prioritize tasks in a new and growing department
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health the first of the month following employment, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.
United Way of Greater St. Louis supports a hybrid office remote work schedule with both virtual and in-person meetings scheduled.
To view the position and apply, please click here.
Employment is contingent upon passing a screening for illegal drug use.
United Way of Greater St. Louis is an equal opportunity employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.
The Program Coordinator is responsible for maintaining a large volume of information, meeting preparation and scheduling, managing assigned projects, ensuring timely and accurate responses to inquiries and communications, and providing excellent customer service to multiple stakeholders. Provides administrative and project management support for distribution of materials, preparation of supporting materials for meetings including PowerPoints and documents, preparing minutes, and maintaining attendance.
Serves as coordinator of various meetings including booking meeting rooms, sending calendar invitations, managing attendance, and preparing materials. Prepares, reviews, proofreads, and formats paper and electronic correspondence to include letters, agendas, annotated agendas, and presentations for the Program Director. Ensures data is updated and accurate in database(s), including Donor Services System. Responsibilities include but are not limited to managing accounts, researching grantees, uploading files, and assisting in overseeing all administrative duties.
3-5 years of experience in an administrative support role preferred, or comparable educational experience. Excellent written and verbal communication skills and exceptional Excel skills required. The ability to manage multiple projects and prioritize tasks in a matrixed organization structure is a must, along with proficiency in Microsoft Office and demonstrated ability to learn new technology applications; experience using Salesforce applications preferred.
We offer a hybrid work environment and a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, and vision insurance the first of the month following employment for you and your family, life insurance, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.
To view the position and apply, please click here.
Employment is contingent upon passing a screening for illegal drug use.
United Way of Greater St. Louis is an equal opportunity employer.
United Way of Greater St. Louis mobilizes the community with one goal in mind — helping people live their best possible lives. The Portfolio Manager, Targeted Fund and Responsive Grants works within the Community Investment Division to implement and maintain impact investing strategies by developing, supporting, and leading a strategic portfolio of investments and partnerships throughout the St. Louis region.
The Portfolio Manager is responsible for the overall management of the targeted fund, which includes the community response fund, one-time grants and additional one-time funding opportunities and the overall management of the emergency food and shelter program. Serves as a liaison and key contact for an assigned portfolio, manages grant lifecycles and the accountability process, assesses and monitors partner agency performance, and manages the volunteer recruitment and training process. This role represents United Way at community meetings and aligns and integrates efforts with internal partners.
The successful candidate will possess a minimum of five years’ experience in the nonprofit sector and a master’s degree in social work, public health, or a related field. Experience in grantmaking and collaborative work and the ability to effectively facilitate and convene common tables with relevant key stakeholders are required. Subject matter expertise in financial stability, including knowledge of evidence-based practices, pertinent outcomes, and local stakeholders preferred.
We offer a comprehensive benefits package including a hybrid work environment with two days remote and three days in the St. Louis office, 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.
To apply, please submit your resume and/or cover letter to https://helpingpeople.aaimtrack.com/jobs/995884.html
Employment is contingent upon successfully passing a background check.
United Way of Greater St. Louis is an equal opportunity employer.
Equal Employment Opportunity
It is the policy of the United Way of Greater St. Louis to recognize each person as an individual and to provide equal opportunity to all qualified employees and applicants without regard to race, religion, ancestry, sexual orientation, color, sex, age, disability status, citizenship status, pregnancy, gender identity and/or expression, veteran status, national origin, or any other protected status.
If you require an accommodation to search for or apply for a job with United Way of Greater St Louis, please call 1 (314) 421- 0700 and request a Human Resources team member.
“This is a great way to align my values and my mission along with United Way’s mission and it was a natural fit for me.”
– Sherita
Join Our Team
Our success is driven by our exceptional people. Working at United Way of Greater St. Louis means making a difference.
Our employees use their individual strengths to help solve some of our region’s toughest challenges. We are seeking committed professionals who want to better our community through their skills, knowledge and experience.
What We Stand For
United Way of Greater St. Louis prides itself on working to make a meaningful, measurable impact in the community. We are committed to a positive and collaborative work environment where all employees are appreciated for who they are and what they contribute.
United Way of Greater St. Louis values different backgrounds and perspectives, fostering teamwork and a collaborative environment while maximizing the impact of donations entrusted to us.
“I think my favorite thing about working for United Way is being able to connect what I do with the impact…that feels really great.”
– Ninette
Benefits
We offer competitive health, vision and dental plans to staff and their families, along with wellness initiatives, financial protection plans and a generous 403(b) plan. New employees can earn up to 12 vacation days and 10 paid holidays within their first year of employment and a day off for their birthday! We encourage staff to continue growing their skill sets and fuel their passions by attending seminars and conferences throughout the year.
Diversity, Equity, and Inclusion
Diversity, equity and inclusion are at the heart of what it means to help people live their best possible lives. We’re committed to a positive and collaborative work environment where all employees are appreciated for who they are and what they contribute. We value different backgrounds and perspectives to foster teamwork and a collaborative environment that is imperative to our ability to make a meaningful, measurable impact in the region.