Careers

Open Positions

Administrative Coordinator – Special Projects

The Administrative Coordinator – Special Projects works within the Resource Development division to provide operational management support and administrative functions. This position is responsible for campaign services, which include: scheduling speakers and agency tours, coordinating materials and warehouse website, coordinating the awards process, and assisting with the Campaign Representative process, which includes resume review, interview scheduling and onboarding.

General Responsibilities:

Meeting Preparation: Keep Directors and Relationship Managers well-informed of upcoming commitments through the development and coordination of a complex calendar, handling changes or cancellations as necessary and appropriate. Assist with preparation for meetings, including booking rooms, sending calendar invitations and managing attendance.
Document Preparation: Prepare paper and electronic correspondence, reports, manuals, statistical records and other documents that are accurate, detailed, clean, and timely. Format, proofread, print, and assemble documents such as manuals, emails, letters, briefings, and presentations. Seek approvals and signatures when necessary.
Event Support: Handle the administration of mail merging, name tags, pledge cards, handouts, table tents, assembling materials, etc. Work closely with supervisor, Account Managers, and volunteers to plan events and manage event registration.
General Administrative Support: Provide administrative support to all Resource Development team members and seasonal Campaign Representatives. Manage invoices and check requests, following up with Relationship Managers to ensure payment. Responsible for providing continuous administrative support in the absence of other Resource Development administrative coordinators and assistants.
Manages all aspects of Campaign Services: Scheduling all speakers, agency fairs and other agency engagements using the Hands On Connect platform. Ensure all events are covered and prepare statistical information reports.
Assist in coordinating ordering materials and the management of the website, training and roundtables for Employee Campaign Coordinators.
Assist in the management of the Campaign Representative program.

KSA (Knowledge, Skills and Abilities):

High school diploma required. Associate’s degree or comparable experience preferred
Knowledge of Salesforce preferred
2-3 years experience in an administrative support role
Excellent interpersonal and communication skills (written and oral)
Exceptional customer service skills
Demonstrated ability to hold information confidential with excellent judgment
Self-starter: takes initiative and ownership of work and processes
Experience working with Andar or other CRM database
High proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint)
Attention to detail composing, typing and proofing materials, establishing priorities, completing database updates and meeting deadlines, often under pressure
Ability to work autonomously, as well as to take direction as needed
Ability to see projects to completion with accuracy

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

Due to the COVID-19 situation, employees may work from a remote location or the office. In the future, employees may work remotely up to two days per week.

United Way of Greater St. Louis is an Equal Opportunity Employer.

2-1-1 Navigation Center Agent

2-1-1 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources.

2-1-1 Navigation Center Agents respond to inquiries through multiple queues within the United Way 2-1-1 Call Center, including phone, web chat and email inquiries. Specialists are responsible for assessing each person’s needs and properly referring them to an appropriate health and human service organization.

This position includes:

Receiving in-bound chats, telephone calls, and emails from people requesting assistance.
Engaging callers to assess their needs while utilizing a database to search for services, providing accurate and relevant information to callers to help them meet their needs
Identifying and escalating priority issues documenting all call information according to standards
Within 18 months, the person in this role will have completed the AIRS Certified Information and Referral Specialist (CIRS) exam.

If you have excellent experience in social service or customer service, the ability to handle crisis situations, and excellent verbal communication skills this may be the role for you! Requires a Bachelor’s degree or high school diploma with 3+ years experience in social service and/or call center environment; a basic knowledge of social service systems and how individuals access services and advanced customer service and problem-solving skills along with the ability to accurately type at least 45wpm. Proficient in Microsoft Office applications, fluent in Spanish and be able to utilize multiple computer-based systems for documentation.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

Due to the COVID-19 situation, employees may work from a remote location or the office. In the future, employees may work remotely up to two days per week.

United Way of Greater St. Louis is an Equal Opportunity Employer

Development Manager

Job Summary
The Resource Development division is responsible for raising funds necessary for United Way of Greater St. Louis to meet its mission of helping people live their best possible lives. All Resource Development team members are committed to providing high-quality prospecting, cultivating, service delivery and donor stewardship to make their giving easy, impactful and personally meaningful.
The Development Manager plays an essential role in the division’s efforts through the effective and efficient management of volunteers and part-time seasonal staff. This position plays a role in the implementation of year-round engagement processes for a portfolio of organization donors, with a strong focus on United Way Community Campaign and the Divisions that are associated with that campaign.
General Responsibilities:

Responsible for implementing the action plan for the United Way Community Campaign and year-round engagement and service delivery to deepen United Way’s relationship with an assigned portfolio of donors.
Oversee, directly supervise, and guide teams of Campaign Representatives (part-time seasonal employees).
Participate in the identification, recruitment, orientation and training of all levels of volunteers.
Manage assigned volunteers and cabinets, assist with goal setting and ensure accurate reporting for projected and actual progress to goal.
Review and finalize donor data and progress reports, ensuring accuracy and comprehensiveness.
Establish positive relationships with related internal partners, corporate, charitable, civic, community and government organizations, providing accurate and quality customer service and information to external clients and stakeholders for all inquiries.
Attend all appropriate events, providing day-of and follow-up assistance as required.
Participate in annual action planning, including the development of donor segmentation, research and engagement planning to increase retention and annual giving and the development of processes to ensure collaboration, integration and alignment of Resource Development teams and shared service partners across United Way.
Ensure consistent implementation and recommend improvements of up-to-date policies and processes for areas of responsibility.
Continually research and share opportunities, best practices, trends and benchmark data to inform United Way and its efforts to attract, retain and engage donors.
Actively participate in identified opportunities for professional growth, including supervisory and team meetings, trainings, and organization-wide events.
Contribute to the overall success of United Way by performing other essential duties and responsibilities as assigned.

KSA (Knowledge, Skills and Abilities)

Bachelor’s degree in business, sales, communications, or nonprofit management; or equivalent, in job-related areas is required
1-2 years of experience in sales or fundraising
Specific knowledge of best practices in donor service delivery, engagement and retention
Experience working with corporations to meet their community and employee engagement needs
Demonstrated ability to gather, analyze and summarize data for use in planning, service delivery and continuous quality improvement efforts
Strong strategic, analytical and critical thinking skills with excellent written and verbal communication skills
Team-oriented with a commitment to fostering strong, productive, working relationships with all staff, volunteers, and the overall community
Ability to efficiently and accurately work under time and performance pressure
Demonstrated commitment to meeting both the expressed and unmet needs of internal and external clients
Demonstrated decision-making ability based on excellent judgment applied within the context of operating policies and processes and organizational values
Work well independently and within teams as a member and/or leader
High level of integrity with demonstrated ability to exercise tact and good judgment
Ability to manage multiple projects and prioritize tasks in a matrixed organization structure
Proficient in Microsoft Office and demonstrated ability to learn new technology applications

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

Due to the COVID-19 situation, employees may work from a remote location or the office. In the future, employees may work remotely up to two days per week.

United Way of Greater St. Louis is an Equal Opportunity Employer.

Data Evaluation and Systems Support Manager

United Way of Greater St. Louis mobilizes the community with one goal in mind — helping people live their best possible lives. To achieve this mission, we emphasize the importance of understanding outcomes, benchmarking across industries, pursuing innovation, and measuring/communicating impact.

The Data Evaluation and Systems Support Manager will help us achieve this objective. This person will be responsible for developing and maintaining application/reporting processes and systems used across the Community Impact Team and by funded agencies, extracting and analyzing data for reporting internally and externally, ensuring high levels of data quality and integrity, conducting community research, creating reports to address requests for both internal and external data, and providing technical support related to data collection and analysis efforts across the Community Impact function

This position’s responsibility includes

Data governance and management –

Implementing policies and protocols to manage data collected from funded agencie
Ensuring data quality and integrity; collaborate with relevant staff to build and maintain infrastructure of online application/reporting systems; ensure integration of accurate funded agency data into identified systems

Data collection, analysis & interpretation –

Building organizational understanding of key internal and external data, and updating accurate information sharing in appropriate repositories (GuideStar, United Way Worldwide publications, etc.)
Navigating public data sources to locate grantee, nonprofit and community data that is pertinent to further organizational efforts
Developing and managing standard and custom queries to extract data from existing databases; represent Community Impact Division at organization-wide data team meetings
Manage a process to address organizational data needs efficiently and effectively

Business Systems and Technical support –

Working with vendor to troubleshoot issues with online application/reporting portal and databases
Providing training to and help develop resources for funded agencies about how to access and appropriately use online reporting/application systems
Support relevant data systems across the Impact Team to stand up reporting, data collection and other elements needed to ensure accurate and robust input/output exchanges

If you have a bachelor’s degree or equivalent experience required, (master’s degree in social work or public health preferred) including a minimum of two to four years of experience working in data administration and management functions (collection, analysis, communication, distribution, etc.), proficiency in MS Office and strong ability to navigate data systems, and other details of managing processes – we want to hear from you!

Due to the pandemic, United Way of Greater St. Louis supports employees working from home and will return to the office for a hybrid schedule in the Spring of 2022 or until further notice.

United Way of Greater St. Louis offers an extensive benefit program including generous time off, health, dental, and vision insurance, short- and long-term disability, and a 403(b) plan.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

2-1-1 Housing Plus Operations and Program Manager

The Housing Plus Operations and Program Manager is responsible for the day-to-day operations of the 2-1-1 Housing Plus program. In this role, the candidate will manage a team of 2-1-1 Housing Plus Navigators that takes calls from the Greater St. Louis area seeking shelter and other sources of housing support. In this role, the incumbent is responsible for establishing, maintaining, and elevating relationships with government representatives, homeless service providers, volunteers, etc. The Housing Plus Operations and Program Manager will report monthly and quarterly on grants, monitor funding proposal due dates and timelines while partnering with leadership to complete and deliver outcomes.

Program hours are currently Mon-Fri 7:30am to 5:00pm consisting of two team members and two shifts. However, this is likely to change to nearly a 24-hour operation that will begin before the end of 2022 with an additional five or more team members.

This position includes

Managing daily operations that include scheduling, coordinating with 2-1-1‘s Program Manager and Director for staffing shortages.
Developing processes and procedures for any after hour support functions.
Serving as a liaison with shelter directors/leaders regarding shelter referrals staying apprised of developments or changes in local homeless and prevention services in the region.
Representing the program at internal and external meetings, coalitions etc., specifically in required Continuum of Care meetings and subcommittee meetings.
Providing timely updates and training to 2-1-1 Navigation Center and Community Partnership team related to homeless services and resources, processes and call workflow updates, and database updates.
Providing timely and accurate responses to City and County requests for information and action.
Overseeing quality assurance related activities including client file management and customer service experience.
Acting as liaison between the program and the Homeless Management Information System provider, working with them to create reports, train new team members, schedule audits, etc.

KSA (Knowledge, Skills & Ability)

Associate or Bachelor’s degree (preferred) in human services, social work, or related field.
Minimum of two years of supervisory experience.
Two or more years working in a social service field, preference for those who have worked in homeless services.
Ability to work in a fast paced environment and willingness to pitch in to help the team.
Must have a high level of attention to detail and concern for accuracy.
Self-starter with demonstrated ability to work independently and within teams, meet deadlines, and manage projects effectively.
Strong verbal and written communication skills. Empathetic listening skills and high aptitude for problem-solving.
Must be able to handle difficult situations with mature attitude, judgement, poise, tact, and diplomacy.
May require non-traditional work hours to fill in on occasion.

United Way of Greater St. Louis supports employees working remotely 2 days per week. We offer an extensive benefit program including generous time off, health, dental, and vision insurance, short- and long-term disability, and a 403(b) plan.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

Administrative Coordinator, Finance

Administrative Coordinator, Finance

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job – it’s a mission! Come work with us!

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

Job Summary
The Finance Division is responsible for proper maintenance of internal financial controls, to process pledges, cash receipts, cash disbursements, and other financial transactions accordingly. Internally, the division ensures there is adequate financial reporting and analysis to assist the organization in decision making.

The position is responsible for multiple administrative processes including registering report envelopes into the CRM system (ANDAR), providing a data control to ensure the envelope information gets into the system accurately, generating reports for cash auditors, monthly statement generation, monthly tax receipting, production of manual statement and tax receipts as necessary, reconciling the suspense account and customer service to donors and internal staff as it pertains to their responsibilities. Maintaining confidentiality of records is extremely important.

General Responsibilities:

Register campaign envelopes into the CRM software (ANDAR).

Generate monthly statements and tax receipts for Corporate, Payroll and Individual accounts.

Research any returned statements and tax receipts and make corrections necessary for the statements and receipts to reach the intended destinations.

Reconcile the suspense account.

Assist in collection efforts, in conjunction with supervisor and Resource Development staff.

Provides coverage for the Accounts Receivable Coordinators as necessary.

Review select reports to verify accuracy.

Submit transfers and adjustments as necessary to ensure the correct application of pledges and payments.

Review and resolve requests submitted through the ticketing system as assigned.

Oversee appropriate retention of all paper records stored within the department and the correct organization of those items.

Occasionally provide backup to organization’s receptionist as needed.

Follow established guidelines for keeping supervisor informed of progress, developments and obtaining approvals.

Other duties as assigned.

Key Accountabilities

• Responsible for the initial recording of company and individual campaign results received for processing, and for maintaining the organization of records within the Pledge Processing Department.

Generates the billing statements and tax receipts on a monthly basis.

Constantly focuses on the continuous improvement of products, services and processes.

Contribute to the timely and accurate completion of group tasks where assigned while promoting a positive team environment through actions and behaviors.

Manages and responds to customers’ needs in a manner that provides added value and generates significant customer satisfaction.

KSA (Knowledge, Skills, and Abilities):
Technical or Other Abilities:

Knowledge and operation of standard office equipment, at a level generally acquired through 1+ years’ related experience.

Typing 30 wpm; high mathematical aptitude.

Computer proficiency in Windows environment; Software literate: MS Office Suite: Outlook, Word, Excel – basic proficiency required;

Experience:

Minimum one year related experience. Bookkeeping experience preferred, but not required.

Specific Skills & Attitudes:

A demonstrated understanding of United Way, its philosophy, and its goals.

High degree of personal integrity and ability to maintain confidentiality.

Knowledge of business and an excellent command of the English language.

Self-starter with demonstrated ability to work independently and within teams, meet deadlines and manage projects effectively.

Able to work accurately under pressure to complete multiple tasks and a high volume of work according to established methods with attention to detail and accuracy while meeting deadlines.

Good interpersonal and communication skills to provide good customer and problem resolution services.

Type & Level of Education:

High school diploma or GED (General Equivalency Diploma) equivalent. Some college, bookkeeping or accounting courses preferred

United Way of Greater St. Louis supports employees working remotely 2 days per week. We offer an extensive benefit program including generous time off, health, dental, and vision insurance, short- and long-term disability, and a 403(b) plan.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a screening for illegal drug use

United Way of Greater St. Louis is an Equal Opportunity Employer

Relationship Manager, Leadership Giving

Job description

Relationship Manager, Leadership Giving

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St Louis is making our community a better place to live, work, and thrive. It’s more than a day job- It’s a mission! Come work with us!

United Way of Greater St. Louis supports employees working remotely 2 days per week. We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

The Relationship Manager, Leadership Giving is a relationship-centric position responsible for planning, organizing, and conducting an annual Leadership Giving campaign within assigned Societies. This individual will manage current, prospective, outstanding, and lapsed individual donors and work with cabinet/committee volunteers to build and implement an engagement and solicitation strategy.

Leadership Giving Societies are a key function of United Way’s engagement efforts. More than 7,000 local people contribute $1,000 or more as Leadership Giving Society members, accounting for nearly 50% of all campaign revenue. Immediate areas of responsibility include the Charmaine Chapman Society (CCS) for African American leaders and the Multicultural Leadership Society (MCLS). This Relationship Manager will oversee the launch of our pilot nonprofit board service program ACCESS Boards: A Community Collaboration to Enhance Social Service Boards. They will also lead the return of the Divine 9 Fundraising Challenge, a traditional competition between the nine historically Black Sororities and Fraternities intended to increase membership and revenue for CCS.

The person in this role will also lead the return of the Divine 9 Fundraising Challenge, a traditional competition between the nine historically Black Sororities and Fraternities intended to increase membership and revenue for Charmaine Chapman Society.

General Responsibilities:

Work with internal teams and volunteers to build experiences and programming that appeal to Leadership Society members (ex: mentorship program) and create a strong membership experience

Assist in the organization of special events and processes related to Leadership Giving activities, including kickoffs, networking events, educational forums, etc.

Collaborate internally with all areas of the organization with particular attention to the following departments: Major Giving, Marketing, Resource Development, Executive Office, and Finance

Maintain knowledge of community political, social, and economic factors that may impact the annual campaign

Represent United Way at applicable meetings and events (some nights and weekends)

Align Leadership Giving initiatives with all activities inside UWGSL, our mission, and strategic plan

Contribute to the overall success of United Way by performing other essential duties and responsibilities as assigned

Relationship Management

Build and manage portfolio with a cross-sector range of stakeholders, including senior executives, top donors, Society chairs, cabinet/committee members, and more

Assist with stewardship process for lifespan of donors and volunteers: identification, recruitment/solicitation, orientation, and ongoing management

Achieve Society membership and revenue goals by generating a pipeline of individual donors and prospects and executing a moves management plan to increase Leadership dollars

Data Management & Analysis

Set Society goals, monitor progress, and project results via data, research, and feedback

Track metrics to determine where we excel or struggle and how to improve our efforts

Support volunteers with timeline/schedule management, meeting coordination & leadership, and preparation of supplemental materials (data/reports, talking points, scripts, agendas, etc.)

Navigate and maintain an accurate database/CRM tool (Andar). Tasks include data entry & mining, communication tracking, and constituent profile management.

If you have the following:

Bachelor’s degree in job-related area and/or minimum of 3 years fundraising, development, or sales experience

Exceptional customer service skills, responding to donor and volunteer needs in a manner that provides added value and generates significant satisfaction

Ability to work autonomously, yet take direction as needed

Strong analytical and critical thinking skills

Demonstrated project management skills with the ability to hold self and others accountable for high-quality, timely, and effective results, often under pressure

Proficient in Microsoft Office and nonprofit database applications

… we want to hear from you!!

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a background check and screening for illegal drug use

United Way of Greater St. Louis is an Equal Opportunity Employer

Corporate Social Responsibility Account Manager

Corporate Social Responsibility Account Manager (previously Client Relations Manager)

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

The Corporate Social Responsibility Manager plays an essential role in the division’s efforts through the effective and efficient leadership of a cross-functional team responsible for coordinating, implementing, analyzing and reporting the results of Corporate Social Responsibility (CSR) efforts managed by United Way on behalf of one or more corporate partners.

General Responsibilities:

Implement year-round engagement and service delivery plan consistent with customer agreement and with goal to deepen United Way’s relationship with client through expanded delivery of services

Working with internal United Way team, United Way Worldwide and company’s CSR leadership teams, assist with the planning of client company’s CSR strategies

Serve as cross-functional team leader to ensure detail oriented, client focused and highest quality implementation of client companies’ CSR strategies, including the following as needed:

Contributions

Manage processes established for client company’s grant, membership and sponsorship solicitation, decision-making, notification, and reporting

In coordination with internal partners develop and maintain necessary grantmaking platforms and ensure the quality and validity of data they contain

In coordination with Finance, process and track all contributions, and prepare monthly reports on budget/expenses, meeting all budget expectations

Coordinate and support meetings of company’s CSR leadership and market teams including prep materials and the following: agenda, minutes, data for decision making, financial summaries, generating notes and coordinating follow-up

Employee Engagement

In coordination with Volunteer Center, develop and implement program to encourage, track and reward employee volunteerism, including the administration of gifts to support employee volunteer efforts; provide candidate training, and track and report on nonprofit, civic and community board participation of client companies’ leadership

In coordination with out of area United Ways, source volunteer opportunities for Spire employees across Spire’s markets

Manage processes established for employee matching gifts program

Coordinate and implement client company’s employee campaigns

Communications

In coordination with Marketing, ensure all internal and external correspondence, including letters, emails, fact sheets, articles, digital copy, and reports related to CSR reflects the voice, tone and messaging of client company’s mission and strategy

In partnership with Marketing, generate the data necessary to share the story of client company’s CSR efforts and impact effectively and compellingly

Review and finalize client-facing and internal reporting, including donor activity and progress reports, ensuring accuracy and comprehensiveness, guide clients through review of reports as appropriate

Establish positive relationships with related internal partners, corporate, charitable, civic, community and government organizations, and out-of-market United Ways, providing accurate and quality customer service and information to external clients and stakeholders for all inquiries

Attend all appropriate events, providing day-of and follow-up assistance as required

Participate in the development of annual action plan for areas of responsibility

Ensure consistent implementation, and recommend improvements, of up-to-date policies and processes for areas of responsibility

Participate in the identification, recruitment, orientation and training of all levels of volunteers.

Continually research CSR opportunities, best practices, trends and benchmark data to inform United Way and client company’s CSR efforts

Actively participate in identified opportunities for professional growth, including supervisory and team meetings, trainings, and organization-wide events

Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned

Key Accountabilities:

All work contributes to the attainment of the following strategic plan initiatives:

Clearly articulate and communicate UW’s value proposition

Partner with companies/organizations to achieve CSR, philanthropic and community engagement goals

Increase the value and visibility of the Volunteer Center for corporate and community clients

KSA (Knowledge, Skills and Abilities):

1-2 years of experience in sales or fundraising

Bachelor’s degree in business, sales, communications, or nonprofit management; or equivalent, in job-related areas is required

Demonstrated ability to gather, analyze and summarize data for use in planning, service delivery and continuous quality improvement efforts

Strong strategic, analytical and critical thinking Skills

Excellent written and verbal communication skills

Specific knowledge of best practices in donor service delivery, engagement and retention

Understanding and supportive of United Way and its philosophy, goals and role in the community

Team-oriented with a commitment to fostering strong, productive, working relationships with all staff, volunteers, and the overall community

Ability to efficiently and accurately work under time and performance pressure

Projects and maintains a positive and professional attitude

Demonstrated commitment to meeting both expressed and unmet needs of internal and external clients

Demonstrated decision-making ability based on excellent judgment applied within the context of operating policies and processes and organizational values

Hold self and others accountable for high-quality, timely, and effective results

Comfort in a fast-paced, rapidly shifting and evolving workplace

Work well independently and within teams as a member and/or leader

Innovative and open to exploring and implementing new ideas

Demonstrated understanding of diversity, equity, and inclusionary practices

High level of integrity with demonstrated ability to exercise tact and good judgment

Ability to manage multiple projects and prioritize tasks in a matrixed organization structure

Excellent follow-up and follow-through skills

Proficient in Microsoft Office and demonstrated ability to learn new technology applications

United Way of Greater St. Louis supports employees working remotely 2 days per week. We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a background check and screening for illegal drug use

United Way of Greater St. Louis is an Equal Opportunity Employer

Director, Capacity Building Initiatives (CBI)

Director, Capacity Building Initiatives (CBI)

The United Way Impact Team supports member agencies and partner organizations funded by United Way of Greater St. Louis in support of United Way’s mission to drive systemic impact across individuals, agencies, and communities to help people in the region live their best possible lives.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive at the individual, agency, and community levels. It’s more than a job – It’s a mission! Come work with us!

Job Summary:

The Director – Capacity Building Initiatives (CBI) function of United Way develops, coordinates, and provides services that will help strengthen the governance, programs, administration, and finances of member agencies. The position provides direct support to network agencies, oversees agency training, delivers consulting services and is a liaison with organizational partners, offering quality nonprofit capacity building opportunities.

General Responsibilities:

Provide consistent, targeted, and universal training opportunities across the network, inclusive of panels, round tables, instructor-led trainings and more.

Identify quality trainers/presenters to facilitate training workshops, peer learning tables and mentor agencies, as needed.

Develop invitations, registration forms and/or applications for training opportunities; review and qualify candidates, monitor interest, and encourage agency participation; draft & distribute award letters.

Develop strategies, evaluate, and support agencies to drive improvements and strengthen their operations in one or more of the United Way Quality Standard (UWQS).

Provide guidance, feedback, and oversight regarding the agencies’ efforts to meet the recommendations from allocation volunteers and site reviews.

Partner with internal managers to coordinate capacity building efforts for select agencies providing history, context and updates on selected agencies and ongoing projects.

Provide a standard and responsive series of training opportunities for UW member agencies; demonstrating awareness of UW priorities and external drivers to aid in positioning strong agencies and network.

Work with external vendors to issue badging and certificate credentials to agencies that complete courses and training tracks; maintain log of credentials, with expiry/renewal dates; educate internal and external stakeholders about the value, process and posting of credentials.

Maintain database of nonprofit best practice resources for stakeholder access.

Develop and maintain United Way website page, highlighting capacity building opportunities, including value/process of credentialling.

Manage CBI budget, request funding and process invoices for facilitators and partners; periodically report budget status and reconcile discrepancies with Finance Department.

Build relationships and partner with outside funders/providers to create opportunities and leverage resources for member agency participation in existing quality programs that build skills in identified need areas.

Develop and implement a performance management system, measurement tools and process to assess the impact that funded capacity building initiatives have on participating agencies.

KSA (Knowledge, Skills, and Abilities):

Bachelor’s degree in related field.

Minimum of three (3) years’ experience in the management/administrative level in a non-profit organization.

The successful candidate will have a combination of education, non-profit administration, and/or grant review experience. Candidate must be able to analyze governance, program, finance, and administration indicators of quality at a non-profit.

Familiarity with relevant government regulations, funding sources and administration of nonprofit organizations.

Understands and supports the goals of United Way.

Able to represent United Way in the community.

Must have a high attention to detail and concern for accuracy.

Must have strong written, communication and listening skills.

Analytical ability required to gather and summarize data for reports, find solutions to various administrative problems and prioritize work.

Must have desire for continuous improvement in nonprofit best practices and environments, workflow, communication, educational methods, etc.

Willingness to be flexible, able to triage and work on multiple projects at one time.

Must be collaborative and strategic.

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a screening for illegal drug use

United Way of Greater St. Louis is an Equal Opportunity Employer

Careers

Come work with us!

Open Positions

EQUAL EMPLOYMENT OPPORTUNITY

"Working at United Way is like working with the family you love." –Wendy

Join Our Team

“I work with a team that represents and appreciates different backgrounds. We are learning and advocating for diversity, equity and inclusion in our community and workplace." –Brittin

What We Stand For

“Joining United Way has been life changing. I have rediscovered who I am and what I thrive for every day, while having the opportunity to work within an organization and community that truly care.” –Pedro

BENEFITS

Diversity and Inclusion