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Open Positions

Community Resource Navigator, 2-1-1 (part-time position)

2-1-1 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources. Community Resource Navigators respond to inquirers through multiple queues within the United Way 2-1-1 Community Resource Navigation Center, including phone, web chat and email inquiries.  Navigators are responsible for assessing each person’s needs and properly referring them to an appropriate health and human service organization, while meeting or exceeding customer service and quality standards.

 

The hours for this position are 9 a.m. to 3 p.m. three days per week.

 

Supervisory Accountabilities: 

Staff: No
Volunteers: No

 

General Responsibilities: 

  • Answer and respond to inquiries from various sources while maintaining a high level of customer service
  • Engage inquirers to assess their needs while utilizing a database to search for relevant services
  • Document all call information according to standards
  • Provide accurate and relevant information to inquirer to help them meet their needs
  • Identify and escalate priority issues
  • Complete assigned follow up calls to inquirers

 

Key Accountabilities: 

  • Achieve an average of 85% or better on each quality indicator (Contact, Assessment and Clarification, Information and Referral Giving, Communication Techniques, Closure)
  • Meet or exceed benchmark goals to include: Average Handle Time (AHT) or less than 7 mins per month; availability of 78% or more a month; average documentation accuracy of 96% or better a month; log an average of 98%-102% of inquiries handled; accurately and appropriately schedule follow ups with eligible calls
  • Achieve a tardiness goal of less than 15% a month for start of shift and 5% for break and lunch return, average 5% or less in unplanned absences a month

 

Knowledge, Skills and Abilities: 

  • Bachelor degree preferred; or comparable High School diploma with 3+ years experience in social service and/or call center environment
  • Must have successfully completed the AIRS Certified Information and Referral Specialist (CIRS) exam or successfully complete the exam within 18 months of employment
  • Advanced customer service and problem-solving skills
  • Must have basic knowledge of social service system and how individuals access services
  • Must have good to excellent verbal skills, particularly empathetic listening and problem solving
  • Must have good to excellent written communication skills
  • Must be able to handle crisis situations and deal with difficult inquirers
  • Ability to work accurately under pressure
  • Must have a high level of attention to detail and accuracy
  • Ability to accurately assess an inquirer’s needs and situation
  • Must be able to problem solve with an inquirer and provide accurate information
  • Demonstrated ability to handle sensitive and confidential situations
  • Must be able to handle difficult situations with mature attitude, judgment, poise, tact and diplomacy
  • Must be able to accurately type at least 45wpm
  • Proficient in Microsoft Office applications and be able to utilize multiple computer based systems for documentation
  • Demonstrate the ability to work with multicultural/ethnic inquirers, older adults, people with disabilities, sexual minorities and other populations

 

Please submit resume and cover letter to careers@stl.unitedway.org.

Salesforce Philanthropy Cloud (SPC) Tier 1 User Support Agent

The Salesforce Philanthropy Cloud (SPC) Tier 1 User Support Agent provides support for all SPC licensed users, providing first line support and assistance. This position requires a highly motivated and multifaceted individual to contribute to and be part of a proactive and client-focused technical team. This position will support United Way donor companies’ end users with varying levels of technical expertise and must possess the ability to think logically to determine the best solution for the user’s issues.

 

Supervisory Accountabilities:

Staff: Yes
Volunteers: Yes

 

General Responsibilities:  The Tier 1 User Support Agent will work with SPC users, channel partners, and other solutions partners to resolve inquiries and/or escalations received via telephone, web, email or chat. Tier 1 User Support Agents will strive for first call resolution; however, will work also with support Tiers 1.5 or 2 to escalate as necessary to provide prompt and efficient issue resolution.

 

Key Accountabilities: 

  • Supports a multi-channel contact center environment, meeting or exceeding established baselines
  • Improve customer relations and continue to develop customer confidence at every opportunity.
  • Use defined systems and processes to keep stakeholders updated on requests, issues, etc.
  • Provides first contact application support for moderately complex customer inquiries via phone calls, emails, and web submissions.
  • Assists customers in resolving technical problems with the SPC application and web portal
  • Follows up with customers, as designed, to ensure that customer inquiries are resolved in the agreed upon time frame.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved.
  • Thoroughly document and manage customer issues and tracks inquiries using Salesforce Service Cloud , maintaining incident records and related problem documentation.
  • Ensure problems can be reproduced and include all relevant information in tickets prior to escalating to next level.
  • Provides feedback for continuous improvement for the customer experience
  • Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce Tier 1call rates.
  • Attempts to resolve as many incidents during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier 1.5 or Tier 2 when required

 

Knowledge, Skills and Abilities: 

  • Associates degree or 2 – 3 years of technical or customer support experience
  • Internal or external customer service experience, preferably in a technical environment.
  • Must be able to excel in a multi-channel environment, using phone, email, webchat and text
  • Proficient in Microsoft Office applications; Word, Excel, Outlook, preferred advanced proficiency; knowledge of Salesforce Service Cloud is a plus
  • Possess a methodical approach to problem-solving.
  • Exceptional oral and written communications skills
  • Internal or external customer service experience, preferably in a technical environment.
  • Ability to express complex technical concepts in layman’s terms to non-technical users verbally and in writing.
  • Must be able to handle difficult situations with mature attitude and judgment
  • Works accurately under pressure with a high attention to detail and concern for accuracy
  • Ability to work independently in a highly visible, fast paced environment.
  • Enthusiasm and the ability to thrive in an atmosphere of constant change.
  • Identify service improvement opportunities as we continually improve service level quality.
  • Meet or exceed all performance metrics set forth for the department and individuals.
  • Meet or exceed all established SLA’s to ensure the most responsive approach to service.
  • Availability to participate in on-call schedule when necessary.

 

Please submit resume and cover letter to careers@stl.unitedway.org.

Salesforce Philanthropy Cloud (SPC) Tier 1 User Support Manager (U.S.)

The Salesforce Philanthropy Cloud (SPC) Tier 1 User Support Manager ensures provision of support for all SPC licensed users, providing first line support and assistance.  This position requires a highly motivated and multifaceted individual to contribute to and be part of and to lead a proactive and client-focused technical team. This position will support United Way donor companies’ end users with varying levels of technical expertise and must possess the ability to think logically to determine the best solution for the user’s issues.

 

Supervisory Accountabilities:

 

Staff: Yes
Volunteers: Yes

 

General Responsibilities: 

 

This position supervises employees who receive telephone calls, emails, text messaging and/or web chats from SPC users seeking assistance. Responsible for the daily activity of call center / Tier 1 support management, including policies and procedures. Ensures metrics are met or exceeded for service level, adherence and timeliness are met. Maintains professional decorum and accurately executes authority for personnel actions according to departmental and organizational policies and procedures. Performs a variety of tasks, leans in to problem solving and customer satisfaction; and requires creativity and out-of-the-box and solution-oriented thinking to achieve results.

The Tier 1 User Support Manager will work with SPC users, sub-contracted 2-1-1 partners, channel partners,  and other solutions partners to resolve inquiries and/or escalations received via telephone, web, email or chat.  Manager must have the ability to work non-traditional hours and achieve an on-call rotation.

 

Key Accountabilities: 

  • Manages a multi-channel contact center environment, meeting or exceeding established baselines
  • Monitors, tracks and evaluates employee benchmark performance against standards and administers the CARE quality program to Coaching and Reinforcing Excellence
  • Manages, tracks and communicates business strategies and performance results, provides timely feedback to United Way Worldwide SPC team on customer trends, issues and needs.
  • Assists with the preparation of daily, weekly and monthly call center performance reports
  • Handles escalations and provides coaching and support to team members
  • Offers frequent and appropriate formal and informal recognition
  • Ensure staff coverage meets volume and trend needs
  • Helps select, hire, train and on board new team members
  • Supports provision of and coordinates training and support of team members to ensure proper level of job knowledge and skills for defined systems and processes and keep stakeholders updated on requests, issues, etc.
  • Builds and maintains solid, productive relationships with all levels of leadership, local and channel support teams to improve customer relations and continue to develop customer confidence at every opportunity.
  • Assists agents in resolving escalations for technical problems with the SPC application and web portal
  • Ensure adherence to ticket tracking and documentation policies
  • Provides feedback for continuous improvement for the customer experience
  • Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce Tier 1 call rates.
  • Calibrates and benchmarks with Tiers 1.5 and 2 for quality escalations
  • Ability to manage and participate in an after-hours on call rotation

 

Knowledge, Skills and Abilities: 

  • Bachelor’s degree or 2+ years contact center / help desk supervisory experience required
  • Proficient in Microsoft Office applications; Word, Excel, Outlook, preferred advanced proficiency; knowledge of Salesforce Service Cloud is a plus
  • Self-starter; ability to complete multiple tasks and a high volume of work
  • Must be able to excel in a multi-channel environment, using phone, email, webchat and text
  • Exceptional oral and written communications skills
  • Analytical ability required to gather and summarize data for reports, find solutions to various administrative problems and prioritize work
  • Must be able to handle difficult situations with mature attitude and judgment
  • Works accurately under pressure with a high attention to detail and concern for accuracy
  • Ability to motivate a team and foster a positive, successful and professional work environment where employees choose to work hard to achieve their goals
  • Must have excellent phone etiquette and customer service skills
  • Work requires exceptional attention to detail composing, typing and proofing materials, establishing priorities and meeting deadlines
  • Identify service improvement opportunities as we continually improve service level quality.
  • Availability and willingness to participate in on-call schedule

 

Please submit resume and cover letter to careers@stl.unitedway.org.

Administrative Coordinator, Executive Office

The Administrative Coordinator provides effective and efficient administrative support and coordination to a team of leaders within and with responsibilities to Executive Office.  The Administrative Coordinator is responsible for maintaining a large volume of information, meeting preparation and scheduling, ensuring timely and accurate responses to inquires and communications, while providing excellent customer service to internal and external stakeholders. This role works in partnership with the Executive Office Executive Assistant.

 

Supervisory Accountabilities: 

Staff: No
Volunteers: No

 

General Responsibilities: 

  • Serves as coordinator of various meetings convened by the Executive Office. To include booking meeting rooms, sending calendar invitations, managing attendance and preparing materials.
  • Receives incoming calls to the Executive Office, determines nature of call and whether it requires the attention of the Executive office team, takes messages and maintains contact information, and whenever possible responds to caller directly based on knowledge of the Executive Office teams’ preferences, office functions, policy, priorities and availability or makes sure the caller receives appropriate transfer to another department.
  • In partnership with the Executive Assistant, processes all incoming correspondence received by the Executive Office team, prioritizing and determining its disposition.
  • Prepares communications as directed by the Executive Office team including but not limited to correspondence from Committee Chairs regarding committee information.
  • Prepares, reviews, proofreads, and formats paper and electronic correspondence to include: letters, agendas, annotated agendas, and presentations for the Executive Office team. Seek approvals and signatures when necessary.
  • Maintains records management of Executive Office files, communications and meetings; and Board of Directors, Executive Committee, Nominating Committee and Organizational Development Committee, special committee, and Core Management meetings, as required.
  • Works with the Executive Assistant in maintaining the filing system, creating and updating files and records, hard copy and in CRM system, as necessary using judgment and knowledge of office requirements and standard operating procedures, determining retention and purging schedules, and retrieving files and documents as needed.
  • Prepares Executive Office teams’ expense and mileage reports and check requisitions in a timely manner.
  • Provides general administrative support to Chief Technology officer and Chief Marketing Officer, as requested. To include booking meeting rooms, sending calendar invitations, managing attendance and preparing materials; preparing check requisitions; and drafting correspondence.
  • Provide coverage when necessary to the United Way’s front desk.
  • Contributes to the overall success of the United Way by performing other essential duties and responsibilities as assigned.

 

Key Accountabilities: 

  • Facilitates the effective planning and organization of Board of Directors, Executive Committee, Nominating Committee and Organizational Development Committee and special meetings, as required. Responsible for preparing notices including advance distribution of materials (on select committees), and minutes; preparation of agendas and annotated agendas, materials for meetings; including PowerPoints and documents and maintains attendance. Maintains close relationships with administrative assistants to the members and all staff of the Board of Directors.
  • Maintaining records management of the UWGSL Board of Directors to include updating current demographics on board members in all necessary places to ensure consistency across organization.
  • Continually seeking to improve administrative functions through process improvement.
  • Managing and proactively anticipating internal and external customers’ needs in a manner that provides added value and generates significant customer satisfaction internally and externally.
  • Provide timely and accurate responses to requests to Executive Office team members.

 

Knowledge, Skills and Abilities:

  • High school diploma/GED required; Associate degree or comparable experience preferred
  • Minimum of two to three years’ experience providing administrative support
  • Proficient in MS Office (Excel, Access, Word, PowerPoint, Outlook, etc.)
  • Excellent written and oral communication skills
  • Strong attention to detail and excellent organizational skills
  • Must be able to maintain professionalism and a positive customer service attitude
  • Mature judgment with ability to hold information confidential
  • Ability to work collaboratively with a wide range of stakeholders, providing excellent customer service to both internal and external customers
  • Ability to adapt and keep current in a rapidly changing and organic environment

 

Please send resume and cover letter to careers@stl.unitedway.org.

2-1-1 Resource Database Specialist

2-1-1 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources.  The Resource Specialist is responsible for obtaining and maintaining records on about agencies and the services they offer. Also is responsible for accurately and concisely entering data into the resource management system.

 

Supervisory Accountabilities: 

Staff: No
Volunteers: No

 

Knowledge, Skills and Abilities: 

  • Bachelor’s degree in social work or related field preferred.
  • Proficiency utilizing Access or other relational database software package; proficiency with word-processing and spreadsheet applications.
  • Understanding of hierarchical classification schemes (such as AIRS, UWASIS or the Dewey Decimal System).
  • Familiarity with health and human service delivery system.
  • Must have knowledge of use and operation of standard office equipment.
  • Ability to prioritize and quickly switch between projects.
  • Must have a high attention to detail; concern for accuracy.
  • Self starter; demonstrated ability to work independently and within teams, meet deadlines and manage projects effectively.
  • Commitment and ability to work with internal and external customers in a friendly, cooperative and professional manner.
  • Flexibility and willingness to embrace change.
  • Must successfully complete AIRS Certified Resource Specialist (CRS) exam within 12 months of eligibility.

 

General Responsibilities: 

  • Responsible for maintaining a current, comprehensive, computerized inventory of non-profit, charitable and government organizations in an assigned 2-1-1 service area(s), structured in accordance to policy and procedures.
  • Surveys agencies in the 2-1-1 database at regular intervals but at least annually.
  • Updates existing agency profiles after reported changes have been verified in a timely manner upon receipt of submissions.
  • As needed, conducts interviews with appropriate contact agency persons, asks clarifying questions in a concise manner, and remains courteous and professional throughout process.
  • Reviews current agency information for completeness and accuracy prior to conducting annual survey. This may include researching new programs or services.
  • Prepares well-written narrative descriptions that thoroughly and clearly describes the agency’s services, including where relevant, target populations, eligibility criteria, areas served, application procedures, etc.
  • Accurately summarize an agencies program and index the services using the AIRS/InfoLine Taxonomy of Human Services
  • Thoroughly proofreads all work.
  • Maintains an audit trail for each organization that shows number of attempts to update, who completed updates and when updates were successfully completed.

 

Key Accountabilities: 

  • Individual work plans are developed in coordination with management team.
  • Employee has responsibility for making decisions within the policy framework of the 2-1-1 Information and Referral department and the United Way of Greater St. Louis. This includes application of 2-1-1 Inclusion/Exclusion criteria to entries in the 2-1-1 database.

 

Please submit resume and cover letter to careers@stl.unitedway.org.

Donor Data & Research Specialist

The Resource Generation division is responsible for raising the funds necessary for United Way of Greater St. Louis to meet its mission of helping people live their best possible lives. All Resource Generation team members are committed to providing high quality prospecting, cultivating, service delivery and stewardship of donors to make their giving easy, impactful and personally meaningful.

 

Serving as an internal service providing partner, the Donor Data & Research Specialist plays an essential role in the division’s efforts through the effective and efficient implementation of established processes for research and data entry, export, reporting, management and analysis for corporate and individual donors and services. This position is tasked with ensuring that Resource Generation team members have quality data, efficient access to reports and actionable insights to drive donor acquisition, retention and giving.

 

Supervisory Accountabilities: 

 

Staff: No
Volunteers: No

 

General Responsibilities: 

  • Develop and maintain standard and custom queries to extract data from existing databases.
  • Serve as primary liaison with Vice President, Data Quality & Management to ensure consistent application or organization-wide data quality and use processes and policies.
  • Compile database, research data, prepare analysis and reports, to include daily, weekly and specialized reports needed for annual campaign and year-round donor engagement, as required.
  • Conduct research on assigned donor prospects and maintain up-to-date donor profiles for use in retention, engagement and increased giving.
  • Develop and revise mailing lists for solicitations with assistance from organization and individual segment stakeholders.
  • Leads database maintenance and quality improvement through regular updates, trouble shooting, merging accounts, and identifying data elements that require annual review and updates.
  • Ensure consistent implementation, and recommend improvements, of up-to-date policies and processes for areas of responsibility.
  • Participate in the development of processes to ensure collaboration, integration and alignment of Resource Generation teams and shared service partners across United Way.
  • Continually research and share opportunities, best practices, trends and benchmark data to inform United Way and its efforts to attract, retain and engage donors.
  • Actively participate in identified opportunities for professional growth, including supervisory and team meetings, trainings, and organization-wide events.
  • Establish positive relationships with related internal partners, corporate, charitable, civic, community and government organizations, providing accurate and quality customer service and information to external clients and stakeholders for all inquiries.
  • Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned.

 

Key Accountabilities: 

All work contributes to the attainment of the following strategic plan initiatives:

  • Clearly articulate and communicate UW’s value proposition.
  • Partner with companies/organizations to achieve CSR, philanthropic and community engagement goals.
  • Cultivate and engage HNW donors to deepen their UW relationship and giving through donor advised funds, major gifts and planned giving.
  • Guide individuals to help them achieve their personal social responsibility goals.
  • Generate grant revenue from government, tax credits, foundation and HNW individuals for prioritized initiatives.
  • Increase the value and visibility of the Volunteer Center for corporate and community clients.

 

Knowledge, Skills and Abilities:

  • Bachelor’s degree in business, sales, communications, or nonprofit management; or equivalent, in job-related areas
  • Minimum of 3 years of experience working in data administration and management functions (collection, analysis, communication, distribution, etc.)
  • Demonstrated ability to gather, analyze and summarize data for use in planning, service delivery and continuous quality improvement efforts
  • Excellent written and verbal communication skills
  • Specific knowledge of best practices in data management, reporting and analysis
  • Understanding and supportive of United Way and its philosophy, goals and role in the community
  • Team oriented with a commitment to fostering strong, productive, working relationships with all staff, volunteers, and the overall community
  • Ability to efficiently and accurately work under time and performance pressure
  • Projects and maintains a positive and professional attitude
  • Demonstrated commitment to meeting the both expressed and unmet needs of internal and external clients
  • Demonstrated decision-making ability based on excellent judgement applied within the context of operating policies and processes and organizational values
  • Hold self and others accountable for high quality, timely, and effective results
  • Comfort in a fast paced, rapidly shifting and evolving workplace
  • Works well independently and within teams as a member and/or leader
  • Innovative and open to exploring and implementing new ideas
  • Demonstrated understanding of diversity, equity, and inclusionary practices
  • High level of integrity with demonstrated ability to exercise tact and good judgment
  • Ability to manage multiple projects and prioritize tasks in a matrixed organization structure
  • Excellent follow-up and follow-through skills
  • Strong strategic thinking skills
  • Proficient in Microsoft Office and demonstrated ability to learn new technology applications. Experience in CRM software, Salesforce and data analysis applications preferred

 

Please submit resume and cover letter to careers@stl.unitedway.org.

Corporate Accounts Manager

The Resource Generation division is responsible for raising the funds necessary for United Way of Greater St. Louis to meet its mission of helping people live their best possible lives. All Resource Generation team members are committed to providing high quality prospecting, cultivating, service delivery and stewardship of donors to make their giving easy, impactful and personally meaningful.

 

The Corporate Accounts Manager plays an essential role in the division’s efforts through the effective and efficient management of volunteers and implementation of year-round engagement processes for a portfolio of organization donors, with a strong focus on United Way Community Campaign. This position is tasked with providing quality services to a large portfolio of corporate accounts, managing campaign divisions, volunteers, and seasonal employees, as well as working to cultivate deeper, value-add relationships with corporate accounts as needed.

 

Supervisory Accountabilities:

 

Staff: No
Volunteers: Yes

 

General Responsibilities: 

  • Participate in the identification, recruitment, orientation and training of all levels of volunteers.
  • Manage assigned volunteers and cabinets, assisting with goal setting and, in conjunction with the Data and Research Specialists, monitor reports for actual and projected progress to goal.
  • Review and finalize donor data, progress reports, and mailing lists, ensuring accuracy and comprehensiveness.
  • Implement year-round engagement and service delivery plan to deepen United Way’s relationship with assigned portfolio of donors.
  • Oversee, directly supervise, and guide teams of Campaign Representatives (part-time seasonal employees).
  • Establish positive relationships with related internal partners, corporate, charitable, civic, community and government organizations, providing accurate and quality customer service and information to external clients and stakeholders for all inquiries.
  • Attend all appropriate events, providing day-of and follow-up assistance as required.
  • Participate in annual action planning, including the development of donor segmentation, research and engagement planning to increase retention and annual giving and the development of processes to ensure collaboration, integration and alignment of Resource Generation teams and shared service partners across United Way.
  • Ensure consistent implementation, and recommend improvements, of up-to-date policies and processes for areas of responsibility.
  • Continually research and share opportunities, best practices, trends and benchmark data to inform United Way and its efforts to attract, retain and engage donors.
  • Actively participate in identified opportunities for professional growth, including supervisory and team meetings, trainings, and organization-wide events.
  • Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned.

 

Key Accountabilities: 

All work contributes to the attainment of the following strategic plan initiatives:

  • Clearly articulate and communicate UW’s value proposition.
  • Partner with companies/organizations to achieve CSR, philanthropic and community engagement goals.
  • Increase the value and visibility of the Volunteer Center for corporate and community clients.

 

Knowledge, Skills and Abilities:

  • Bachelor’s degree in business, sales, communications, or nonprofit management; or equivalent, in job-related areas is required
  • 1-2 years of experience in sales or fundraising is preferred
  • Specific knowledge of best practices in donor service delivery, engagement and retention
  • Experience working with corporations to meet their community and employee engagement needs
  • Demonstrated ability to gather, analyze and summarize data for use in planning, service delivery and continuous quality improvement efforts
  • Strong strategic, analytical and critical thinking skills
  • Excellent written and verbal communication skills
  • Understanding and supportive of United Way and its philosophy, goals and role in the community
  • Team oriented with a commitment to fostering strong, productive, working relationships with all staff, volunteers, and the overall community
  • Ability to efficiently and accurately work under time and performance pressure
  • Projects and maintains a positive and professional attitude
  • Demonstrated commitment to meeting the both expressed and unmet needs of internal and external clients
  • Demonstrated decision-making ability based on excellent judgement applied within the context of operating policies and processes and organizational values
  • Hold self and others accountable for high quality, timely, and effective results
  • Comfort in a fast paced, rapidly shifting and evolving workplace
  • Work well independently and within teams as a member and/or leader
  • Innovative and open to exploring and implementing new ideas
  • Demonstrated understanding of diversity, equity, and inclusionary practices
  • High level of integrity with demonstrated ability to exercise tact and good judgment
  • Ability to manage multiple projects and prioritize tasks in a matrixed organization structure
  • Excellent follow-up and follow-through skills
  • Proficient in Microsoft Office and demonstrated ability to learn new technology applications

 

Please submit resume and cover letter to careers@stl.unitedway.org.

Administrative Services Supervisor

The Resource Generation division is responsible for raising the funds necessary for United Way of Greater St. Louis to meet its mission of helping people live their best possible lives. All Resource Generation team members are committed to providing high quality prospecting, cultivating, service delivery and stewardship of donors to make their giving easy, impactful and personally meaningful.

 

The Supervisor, Administrative Services plays an essential role in the division’s efforts through leadership of a high-performing team and effective and efficient completion, as well as continuous improvement, of assigned tasks for administration, operations and support processes. This position is tasked with leading the team to ensure that services provided to donors are well-supported, resulting in increased giving, retention and new donor acquisition.

 

Supervisory Accountabilities: 

 

Staff: Yes
Volunteers: No

 

General Responsibilities: 

  • Leads a team of Administrative Coordinators, including the documentation, review and continuous improvement of processes associated with areas of responsibility.
  • Provide administrative support to assigned staff, including managing calendars, managing invoices and check requests, receive and appropriately route incoming calls and mail, and providing backup for other coordinators as needed.
  • May Manage payment and distribution processes for custom individual accounts and pledge processing collaborating closely with Finance Team to ensure quality and timely completion.
  • Provide meeting support including: schedule meetings, prepare and break down meeting space, manage attendance, prepare materials and develop minutes.
  • Ensures data is updated and accurate in database. Responsibilities include merging accounts/researching duplicates, adding techniques and prospects codes, and assisting in organizing accounts in required divisions or segments.
  • Prepare paper and electronic correspondence and other documents that are accurate, detailed, and timely.
  • Manage electronic and print mailings, ensuring professionally and timely execution.
  • Supports organizational receptionist with front desk relief as needed.
  • Assists with event support as needed, including preparation of event invitations and materials, manage event registration and event implementation and follow-up.
  • May review and recommend improvements to processes associated with areas of responsibility.
  • Continually research and share opportunities, best practices, trends and benchmark data to inform United Way and its efforts to attract, retain and engage donors.
  • Actively participate in identified opportunities for professional growth, including supervisory and team meetings, trainings, and organization-wide events.
  • Establish positive relationships with related internal partners, corporate, charitable, civic, community and government organizations, providing accurate and quality customer service and information to external clients and stakeholders for all inquiries.
  • Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned.

 

Key Accountabilities: 

All work contributes to the attainment of the following strategic plan initiatives:

  • Clearly articulate and communicate UW’s value proposition.
  • Cultivate and engage donors to deepen their UW relationship and giving through donor advised funds, major gifts and planned giving.
  • Guide individuals or organizations to help them achieve their personal social responsibility goals.

 

Knowledge, Skills and Abilities:

  • High school diploma or GED required. Associate’s degree or comparable experience preferred
  • 2-3 years of experience in an administrative support role preferred; 1-2 years of supervisory experience preferred
  • 1-2 years of experience working with CRM systems with ability to translate customer-focused solutions to technical support staff
  • Ability to supervise and motivate staff by creating an environment for team to innovate, take reasonable risks and grow their professional skills
  • Excellent written and verbal communication skills
  • Understanding and supportive of United Way and its philosophy, goals and role in the community
  • Team oriented with a commitment to fostering strong, productive, working relationships with all staff, volunteers, and the overall community
  • Ability to efficiently and accurately work under time and performance pressure
  • Projects and maintains a positive and professional attitude
  • Demonstrated commitment to meeting the both expressed and unmet needs of internal and external clients
  • Comfort in a fast paced, rapidly shifting and evolving workplace
  • Innovative and open to exploring and implementing new ideas
  • Demonstrated understanding of diversity, equity, and inclusionary practices
  • High level of integrity with demonstrated ability to exercise tact and good judgment
  • Ability to manage multiple projects and prioritize tasks in a matrixed organization structure
  • Excellent follow-up and follow-through skills
  • Proficient in Microsoft Office and demonstrated ability to learn new technology applications, experience working within Salesforce applications preferred

 

Please submit resume and cover letter to careers@stl.unitedway.org.

Director – Illinois Region, Illinois Division

The Director – Illinois Region is responsible for the implementation of the United Way of Greater St. Louis mission and strategy in the Illinois Division, to include Clinton, Monroe, Randolph and St. Clair Counties.  This position is responsible for fostering and maintaining positive, engaging relationships with corporate partners, board members, volunteers and community stakeholders.

 

This position is responsible for securing support of corporations, individuals and foundations and analyzing and evaluating strengths and weaknesses of past workplace and leadership giving campaigns to affect improvement going forward.

 

The Director has responsibilities in the identification, recruitment, orientation and training of all levels of volunteers. This position will also manage relationships with a prospect list of donors and develop a fundraising strategy for each. The Director implements leadership giving in coordination with organizational strategies.

 

In addition, this position is responsible for the day to day management and operation of the Illinois Division office including providing oversight for the annual operating budget.

 

Supervisory Accountabilities:

Staff: No
Volunteers: Yes

 

General Responsibilities: 

  • Develop strategic partnerships to advance the role of United Way as a key partner on all matters pertaining to health and human services in the Region.
  • Help key companies achieve corporate social responsibility, community engagement and campaign goals.
  • Keep all internal and external stakeholders up to date on information that affects the campaign and United Way’s impact in the community.
  • Compile research data and prepare statistical reports and analysis. Responsible for accuracy of data maintained in computer/files in areas of responsibility, as well as for reviewing other fundraising and campaign programs and participate in the development of new or modified techniques for use by United Way.  May participate in a project either as part of a department team or in a matrix staff structure.
  • Represent United Way at community functions; Participate in some evening and weekend events.
  • Attend relevant meetings in other parts of the United Way of Greater St. Louis service area.
  • Manage daily operations of the Illinois Division office including preparation and monitoring of the annual budget in conjunction with the Chief Administrative Officer; supervise and coordinate the work of temporary employees who work in the Illinois Division office.
  • Maintain partnerships with United Way funded agencies and other non-profits in the region.
  • Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned.

 

 

Key Accountabilities: 

  • Achieve increased visibility, awareness, and recognition of impact of United Way in the region by serving as the lead United Way representative in the Illinois Division, and participating in the activities of regionally based organizations and initiatives.
  • Serves the organization as an advisor on matters pertaining to the Illinois Division, communicating the needs and assets, issues and civic opportunities in organizations and initiatives based in the Illinois Division to other departments of the organization.
  • Recruit, develop and maintain an engaged Auxiliary Board of Directors that serves as an extension of the overall United Way Board, provides leadership to the regional office, and helps achieve the United Way Mission.
  • Monitor and provide leadership, as needed, for workplace campaign in assigned division. May be tasked with managing Illinois Division Campaign Chair; monitor division progress and project anticipated results.
  • Assist in the improvement of internal and external processes, keeping them in line with our strategic plan, mission, and needs of the campaign.
  • Fosters a highly collaborative and accountable environment with staff and encourages staff to participate in professional development opportunities.
  • Incorporate metrics in analyzing progress towards goals.

 

Knowledge, Skills and Abilities:

  • College degree in job-related area
  • 2-4 years of experience in leading a team
  • Minimum of 5 years relevant experience in job-related area
  • Extensive ties to the community would be beneficial
  • Demonstrate an understanding of United Way and its philosophy, goals and role in the community
  • Strong relationship, project management and customer service skills
  • Knowledge and familiarity with political, social, and economic environment of the geographical area is desirable
  • Prior fundraising experience is preferred. Background in a community organization and/or social services or general business experience involving personal contacts
  • Demonstrate ability to supervise and motivate staff
  • Ability to work with diverse populations and motivate volunteers
  • Demonstrated ability to maintain high-level and consistent work ethic in working relationships and all work related duties
  • Excellent organizational and time management abilities – must be able to prioritize and manage numerous projects and have attention to detail
  • Demonstrate poise, tact, diplomacy, and good judgment when handling difficult, sensitive and confidential situations
  • Some analytical ability is required in order to gather and summarize data for reports
  • Proficient in using Microsoft Excel and Word to produce professional reports and documents

 

Please submit resume and cover letter to careers@stl.unitedway.org.

Practicum Student Opportunity: Ready by 21 St. Louis

The collective impact process offers Master of Social Work (MSW) and Master of Public Health(MPH) students with a variety of challenging and enriching opportunities. United Way of Greater St. Louis serves as the backbone support organization for Ready by 21 St. Louis and is the host agency for practicum placements. United Way views students as both learners and producers – meaning that the agency will support your growth and development as a student while holding you accountable to your assigned projects. “Embracing emergence” is a key principle of collective impact. Efforts constantly shape and reshape, altering the scope of projects. As such, this environment challenges students to be highly adaptive.

 

Students work with the Director to identify a project that will support our priorities and allow them to investigate more about collaborative efforts in the region. Students will have the opportunity to work closely with community stakeholders from all sectors to amplify and advance the work of existing collaborative efforts. 2018 priority outcomes are: Kindergarten Readiness, Youth Involved in Community (Violence Prevention), Social and Emotional Skill Development, Access to Health Care, and Career Readiness.

 

Supervisory Accountability

Staff: No
Volunteers: No

 

Key Accountabilities

Specific projects will be articulated which will likely involve:

  • Information gathering, analysis, synthesis and presentation
  • Policy research and advocacy planning
  • Facilitation of groups to support relationship building and building collaborative will

 

Knowledge, Skills and Abilities

  • Commitment to Continuous Improvement
  • Clear communicator
  • Comfort with ambiguity
  • Clear and persuasive writer
  • Relationship builder
  • Excellent project management and attention to detail

 

Submit resume and cover letter to careers@stl.unitedway.org

 

Practicum Student Opportunity: Women and Youth Outreach – Building Union Diversity (BUD) Program

The Women and Youth Outreach/Building Union Diversity program offers Communications and Media studies graduate students with a variety of challenging and enriching opportunities. United Way of Greater St. Louis views students as both learners and producers – meaning that the agency will support your growth and development as a student while holding you accountable to your assigned projects. The program constantly shapes and reshapes, altering the scope of projects. As such, this environment challenges students to be highly adaptive.

 

Students work with the VP to identify a project that will support our priorities and allow them to investigate more about collaborative efforts in the region. Students will have the opportunity to work closely with community stakeholders from all sectors to amplify and advance the work of existing collaborative efforts.  2019 priority outcomes are identifying and developing outreach partnerships, tools and strategies to recruit women and recent high school graduates to the Building Union Diversity Program.  The successful practicum student will use a variety of tools to conduct outreach, including social media.

 

Supervisory Accountability:

Staff: No
Volunteers: No

 

Specific projects will be articulated will likely involve:

  • Creating a list of key agencies (with contact information) to facilitate connections with target audiences of women and recent high school graduates.
  • Creating and/or enhancing outreach tools, including social media such as Facebook and Instagram ads, newsletter templates, flyers, presentations, and orientation/information session agendas.

 

Requirements include:

  • Social media experience and expertise.
  • Experience developing presentations and print materials.
  • Strong communication skills
  • Some familiarity with St. Louis area nonprofits and community organizations is helpful
  • Excellent project management and attention to detail

 

Submit resume and cover letter to careers@stl.unitedway.org.

Join Our Team

Our success is driven by our exceptional people. Working at United Way of Greater St. Louis means making a difference.
Our employees use their individual strengths to help solve some of our region’s toughest challenges. We are seeking committed professionals who want to better our community through their professional strengths.

“At United Way, I spend my workdays surrounded by my second family.” –Barry

What We Stand For

United Way of Greater St. Louis prides itself on working to make a meaningful, measurable impact in the community. We are committed to a positive and collaborative work environment where all employees are appreciated for who they are and what they contribute.

United Way of Greater St. Louis values different backgrounds and perspectives, fostering teamwork and a collaborative environment, while maximizing the impact of donations entrusted to us.

“United Way of Greater St. Louis understands that challenges occur in life and is flexible to those challenges.” –Tonya

Benefits

We offer competitive health, vision and dental plans to staff and their families, along with wellness initiatives and unlimited access to our healthcare provider professionals. New employees can earn up to 11 vacation days and 10 paid holidays within their first year of employment, including their birthday! We encourage staff to continue growing their skill sets and fuel their passions by attending seminars and conferences throughout the year.

Diversity & Inclusion

We're committed to the richness of diversity in all aspects of our organization and those with whom we partner and serve. Diversity, equity and inclusion are at the heart of what it means to help people live their best possible lives. We're committed to a positive and collaborative work environment where all employees are appreciated for who they are and what they contribute. We value different backgrounds and perspectives, foster teamwork and a collaborative environment, while maximizing the impact of donations entrusted to us. This environment is imperative to our ability to make a meaningful, measurable impact in the region.

Equal Employment Opportunity

It is the policy of the United Way of Greater St. Louis to provide equal opportunity to all qualified employees and applicants without regard to race, religion, sexual orientation, color, sex, age, disability, or national origin. It is our policy is to employ individuals solely on the basis of qualifications, to recognize each person as an individual throughout the period of employment with our organization, to provide fair and equal treatment for all employees and applicants for employment regardless of their age, race, color, religion, sex, sexual orientation, disability, or national origin.