Careers

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

2-1-1 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources.

2-1-1 Navigation Center Agents respond to inquiries through multiple queues within the United Way 2-1-1 Call Center, including phone, web chat and email inquiries. Specialists are responsible for assessing each person’s needs and properly referring them to an appropriate health and human service organization.
This position includes:

• Receiving in-bound chats, telephone calls, and emails from people requesting assistance.
• Engaging callers to assess their needs while utilizing a database to search for services, providing accurate and relevant information to callers to help them meet their needs
• Identifying and escalating priority issues documenting all call information according to standards
• Within 18 months, the person in this role will have completed the AIRS Certified Information and Referral Specialist (CIRS) exam.

If you have excellent experience in social service or customer service, the ability to handle crisis situations, and excellent verbal communication skills this may be the role for you! Requires a Bachelor’s degree or high school diploma with 3+ years experience in social service and/or call center environment; a basic knowledge of social service systems and how individuals access services and advanced customer service and problem-solving skills along with the ability to accurately type at least 45wpm. Proficient in Microsoft Office applications, fluent in Spanish and be able to utilize multiple computer-based systems for documentation.

To view the position and apply, click here.

Employment is contingent upon passing a screening for illegal drug use.

Due to the COVID-19 situation, employees may work from a remote location or the office. In the future, employees may work remotely up to two days per week.

United Way of Greater St. Louis is an Equal Opportunity Employer

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

Job Summary
The Resource Development division is responsible for raising funds necessary for United Way of Greater St. Louis to meet its mission of helping people live their best possible lives. All Resource Development team members are committed to providing high-quality prospecting, cultivating, service delivery and donor stewardship to make their giving easy, impactful and personally meaningful.
The Development Manager plays an essential role in the division’s efforts through the effective and efficient management of volunteers and part-time seasonal staff. This position plays a role in the implementation of year-round engagement processes for a portfolio of organization donors, with a strong focus on United Way Community Campaign and the Divisions that are associated with that campaign.
General Responsibilities:

• Responsible for implementing the action plan for the United Way Community Campaign and year-round engagement and service delivery to deepen United Way’s relationship with an assigned portfolio of donors.
• Oversee, directly supervise, and guide teams of Campaign Representatives (part-time seasonal employees).
• Participate in the identification, recruitment, orientation and training of all levels of volunteers.
• Manage assigned volunteers and cabinets, assist with goal setting and ensure accurate reporting for projected and actual progress to goal.
• Review and finalize donor data and progress reports, ensuring accuracy and comprehensiveness.
• Establish positive relationships with related internal partners, corporate, charitable, civic, community and government organizations, providing accurate and quality customer service and information to external clients and stakeholders for all inquiries.
• Attend all appropriate events, providing day-of and follow-up assistance as required.
• Participate in annual action planning, including the development of donor segmentation, research and engagement planning to increase retention and annual giving and the development of processes to ensure collaboration, integration and alignment of Resource Development teams and shared service partners across United Way.
• Ensure consistent implementation and recommend improvements of up-to-date policies and processes for areas of responsibility.
• Continually research and share opportunities, best practices, trends and benchmark data to inform United Way and its efforts to attract, retain and engage donors.
• Actively participate in identified opportunities for professional growth, including supervisory and team meetings, trainings, and organization-wide events.
• Contribute to the overall success of United Way by performing other essential duties and responsibilities as assigned.

KSA (Knowledge, Skills and Abilities)

• Bachelor’s degree in business, sales, communications, or nonprofit management; or equivalent, in job-related areas is required
• 1-2 years of experience in sales or fundraising
• Specific knowledge of best practices in donor service delivery, engagement and retention
• Experience working with corporations to meet their community and employee engagement needs
• Demonstrated ability to gather, analyze and summarize data for use in planning, service delivery and continuous quality improvement efforts
• Strong strategic, analytical and critical thinking skills with excellent written and verbal communication skills
• Team-oriented with a commitment to fostering strong, productive, working relationships with all staff, volunteers, and the overall community
• Ability to efficiently and accurately work under time and performance pressure
• Demonstrated commitment to meeting both the expressed and unmet needs of internal and external clients
• Demonstrated decision-making ability based on excellent judgment applied within the context of operating policies and processes and organizational values
• Work well independently and within teams as a member and/or leader
• High level of integrity with demonstrated ability to exercise tact and good judgment
• Ability to manage multiple projects and prioritize tasks in a matrixed organization structure
• Proficient in Microsoft Office and demonstrated ability to learn new technology applications

To view the position and apply, please click here.

Employment is contingent upon passing a screening for illegal drug use.

Due to the COVID-19 situation, employees may work from a remote location or the office. In the future, employees may work remotely up to two days per week.

United Way of Greater St. Louis is an Equal Opportunity Employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job – it’s a mission! Come work with us!

United Way of Greater St. Louis mobilizes the community with one goal in mind — helping people live their best possible lives. To achieve this mission, we emphasize the importance of understanding outcomes, benchmarking across industries, pursuing innovation, and measuring/communicating impact.

The Data Evaluation and Systems Support Manager will help us achieve this objective. This person will be responsible for developing and maintaining application/reporting processes and systems used across the Community Impact Team and by funded agencies, extracting and analyzing data for reporting internally and externally, ensuring high levels of data quality and integrity, conducting community research, creating reports to address requests for both internal and external data, and providing technical support related to data collection and analysis efforts across the Community Impact function

This position’s responsibility includes

• Data governance and management
  • Implementing policies and protocols to manage data collected from funded agencies
  • Ensuring data quality and integrity; collaborate with relevant staff to build and maintain infrastructure of online application/reporting systems; ensure integration of accurate funded agency data into identified systems
• Data collection, analysis & interpretation –
  • Building organizational understanding of key internal and external data, and updating accurate information sharing in appropriate repositories (GuideStar, United Way Worldwide publications, etc.)
  • Navigating public data sources to locate grantee, nonprofit and community data that is pertinent to further organizational efforts
  • Developing and managing standard and custom queries to extract data from existing databases; represent Community Impact Division at organization-wide data team meetings
  • Manage a process to address organizational data needs efficiently and effectively
• Business Systems and Technical support –
  • Working with vendor to troubleshoot issues with online application/reporting portal and databases
  • Providing training to and help develop resources for funded agencies about how to access and appropriately use online reporting/application systems
  • Support relevant data systems across the Impact Team to stand up reporting, data collection and other elements needed to ensure accurate and robust input/output exchanges

If you have a bachelor’s degree or equivalent experience required, (master’s degree in social work or public health preferred) including a minimum of two to four years of experience working in data administration and management functions (collection, analysis, communication, distribution, etc.), proficiency in MS Office and strong ability to navigate data systems, and other details of managing processes – we want to hear from you!

Due to the pandemic, United Way of Greater St. Louis supports employees working from home and will return to the office for a hybrid schedule in the Spring of 2022 or until further notice.

United Way of Greater St. Louis offers an extensive benefit program including generous time off, health, dental, and vision insurance, short- and long-term disability, and a 403(b) plan.

To view the position and apply, please click here.

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job – it’s a mission! Come work with us!

The Systems Change Director – CIE leads and accelerates assigned United Way of Greater St. Louis systems change efforts inclusive of the Greater St. Louis Community Information Exchange (CIE) within the Community Impact Department. The individual in this role will serve as a lead across the UWGSL community setting up relationships with cross sector participants, be internal subject matter expert and consultant across departments in the pursuit of systems change efforts.

This position will serve as the voice for Community Information Exchange Steering Committee, external stakeholders, funding community and network providers.

Systems Change Director – Community Information Exchange (CIE) will:

• Staff the CIE Steering Committee as lead liaison and United Way representative to CIE Advisory Board, workgroups etc.
• Assist with strategy and resource development throughout the CIE’s lifecycle locally and/or statewide
• Serve as internal liaison and business partner to internal departments as well as primary lead to vendors, contracts, funders
• Review network data to assess service gaps and identify organizations that could fill those gaps; work closely with CIE Steering Committee, Workgroups, and Unite Us to determine appropriate outreach strategies
• Provide input and insights to evaluation activities, including identifying user stories and experience, interpreting network and partner performance data, and designing relevant measures for ongoing evaluation
• Engage with Network Partners in a consulting role to understand their current processes and recommend areas of improvement to optimize the use of the platform
• Provide feedback to Unite Us software (or other technology platforms) on training, onboarding, and technology features advocating updates based on said feedback
• Engage with partners and lead remediation efforts for any identified issues
• Contribute to the design and implementation of Network Partner engagement
• Support implementation of innovations, as appropriate. This may include participating in innovation partner meetings and other engagement to understand progress and evaluate impact.
• Design, develop, and implement data collection and reporting system, ensuring a high degree of data quality and integrity
• Create timeline, training content publications, reports, and analytics for internal and external audiences and for reporting, capacity building, and learning communities
• Have a minimum of five years of experience working in program implementation, evaluation, quality improvement, strategy development, or related area with prior experience supervising staff/volunteers strongly preferred
• Meet the requirement of having a master’s degree in Social Work, Public Health, or related field
• Demonstrated solid technical ability, analytical thinking, project management in addition to experience with qualitative and quantitative analysis, database and data system design, development and management, and data analysis
• Ability to work under time and performance pressure efficiently and accurately
• High level of integrity with demonstrated ability to exercise confidentiality, tact, and good judgment
• Ability to manage multiple projects and prioritize tasks in a matrixed organization structure

Due to the pandemic, United Way of Greater St. Louis supports employees working from home or remote offices until further notice. Some in person meetings and events may still be conducted.

To view the position and apply, please click here.

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

Community Partnerships Coordinator

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

The Community Partnership Coordinator is responsible for managing the customer relationships and providing daily customer services and education support for our customers, with United Ways, agencies and agency representatives.  Serves as primary contact for all agencies, responsible for overseeing and conducting 2-1-1 outreach and information and training sessions at agencies, networking events and resource fairs.

Works closely with 2-1-1 services, manages databases, conducts new agency outreach and acquisition.  May call or visit new agencies to explain United Way program through e-mail, newsletters, phone calls, etc.  The successful person in this role will be available after hours and on weekends during a disaster to attend events and meetings, assist answering the calls and/or move large amounts of data into the database.  Extended hours might be needed during times of disaster. This role will maintain strong working relationships and communications with Emergency Managers before, during and after the disaster. May need to deploy to impacted hub in case of disaster

Familiarity with health and human services delivery systems is a must, and a Bachelor’s degree in social work or relevant field is preferred.  Proficiency utilizing Microsoft Access or another relational database software package; proficiency with word-processing and spreadsheet applications required.  The person in this role must successfully complete AIRS Certified Resource Specialist (CRS) exam within 24 months of employment

To view the position and apply, please click here.

Employment is contingent upon passing a screening for illegal drug use.

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

Community Information Exchange (CIE) Care Navigator

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

The St. Louis Community Information Exchange or CIE is a network of regional partners focused on improving the health and well-being of people in the St. Louis Region. Using a shared technology, partners share information and coordinate efforts to deliver holistic, person-centered care that helps families move from crisis to long-term stability.  United Way of Greater St Louis is seeking a CIE Care Navigator to facilitate network referrals. The Care Navigator ensures clients are connected to the best programs to address their needs. Conducts assessments and screenings over the phone and follows up with clients.

This role screens clients for program eligibility to in-house programs, completing forms thoroughly and accurately, makes direct referrals to in-network providers and monitors provider progress in serving referred to clients.  Completes follow-up calls to assess for accuracy of non-network referrals, reassessments of needs and develops relationships with in-network providers.

Successful candidates will have basic knowledge of social service systems and how individuals access services. A bachelor’s degree preferred; or High School Diploma plus 3 or more years of experience in social service. Proven customer service and problem-solving skills required, along with the ability to address the needs of those who reach out for services.

To view the position and apply, please click here.

Employment is contingent upon passing a background check and screening for illegal drug use.

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

The Director – Major Gifts and Planned Giving designs, helps develop and implement United Way’s major gift and planned giving programs. With a portfolio of approximately 800 donors each giving $10k or more annually, the individual in this role will create plans, proposals, solicitations, and communications for Alexis de Tocqueville Society.

The position is responsible for maintaining the de Tocqueville Society solicitation process by identifying and soliciting prospects for gifts $10,000 and above, creating moves management plans, and continuously identifying major donors. The Director, Major Gifts and Planned Giving will work with donors on individualized giving plans that create value for donors. These plans may include: planned giving, consolidated giving, tax credits, foundation giving, annual giving.

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

General Responsibilities:

STRATEGY

Develop strategies that allow United Way to meet the needs of our donors. Manage and execute all processes

tied to United Way’s major donor engagement strategies and processes.

CHAIR AND COMMITTEE MANAGEMENT

Recruit and support de Tocqueville chairs, committee chairs and cabinet members. De Tocqueville Society has 4-6 committees annually. Prepare for and attend all related meetings (some nights and weekends)

CULTIVATION

Manage a portfolio of donors, meeting with them regularly and working with them to build an understanding of their philanthropic interests and how United Way can deepen our relationship with them.

PROSPECTING

Build and execute process for identifying and engaging donors and major gift prospects. Potential processes could include, planned giving, customized philanthropic solutions, donor-advised funds, and endowed giving.

SOLICITATION

Ensure all current donors, lapsed donors and prospects are solicited appropriately. Ensure accuracy of asks, pledge cards, and other supporting materials.

COMMUNICATIONS AND EVENTS

Represent United Way’s de Tocqueville Society at all United Way events (some nights and weekends). Speak at de Tocqueville or related major donor events with UWGSL leadership.

Responsible for prompt and accurate de Tocqueville listing book annually.

Participate in the creation of annual events, collateral and communications plan in coordination with Marketing & Communications.

De TOCQUEVILLE GOAL SETTING AND REPORTING

Using research and trends, set goals for de Tocqueville Society and de Tocqueville levels in partnership with Chairs and internal stakeholders. Provide reports as requested to senior management and de Tocqueville leaders. Use United Way’s system (Andar) to track and maintain de Tocqueville solicitations, gifts and appreciative responses. Provide expert analysis of de Tocqueville Society and accurate anticipated results

COLLABORATION AND BUDGETING

Supervise and work closely with others in the organization to execute the above

Collaborate with department and organizational leadership

Responsible for preparing and maintaining controls on the Major Gifts budget

Key Accountabilities: 

• Create moves management plans
• Retain at least 80% de Tocqueville donors year over year
• Increase giving among those $25,000 plus
• Build planned giving program

KSA (Knowledge, Skills and Abilities):

• Minimum 7-8 years of experience in a major gifts role with proven results
• Bachelor’s degree required (Master’s preferred) in related areas of position responsibilities
• Proficient in using and maintaining donor databases as well as Microsoft Office
• Strong analytical and critical thinking skills with excellent written and verbal communication skills
• High level of integrity with demonstrated ability to exercise tact and good judgment
• Ability to manage multiple projects and prioritize tasks in a matrixed organization structure.

To view the position and apply, please click here. 

Employment is contingent upon passing a background check and screening for illegal drug use.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

The Finance Division is comprised of the Pledge Processing and Finance areas.  It is responsible for maintaining proper internal financial controls, to process pledges, cash receipts, cash disbursements, and other financial transactions accordingly, to be a steward of the organization’s assets including cash, investments and fixed assets among others, to maintain necessary insurances, and to perform necessary external reporting including audit, tax and pension related reports and filings.  Internally the division ensures there is adequate financial reporting and analysis to assist the organization in decision making, in a customer-centric way.

The position coordinates United Way’s accounts receivable and payout processing including importing or keying pledges and payments into the CRM system (ANDAR), processing monthly payments to other non-profits, generating and reviewing reports to confirm accuracy of data, assisting with tax receipting and billing, and customer service to donors and internal staff as it pertains to their responsibilities.

General Responsibilities: 

• Retrieve, reconcile, format, and enter donor detail and payment files associated with donations (may necessitate imports or manual data entry).
• Vet selected agencies that are designated to receive funding and verify they are eligible and that designations are correctly logged in the system.
• Coordinate, prepare and submit payout requests for disbursement of designated funds from National and Open Campaigns.
• Monitor and respond to payout queries, including general payout resource inbox.
• Review and resolve requests submitted through the ticketing system as assigned.
• Review and direct physical mail, including pledges, payments, and invoices, received at the office to the correct lockboxes and maintain any other in office responsibilities on the scheduled in office workdays.
• Provide accurate and quality customer service and information for all inquiries.
• Monitor reports to review collections and contact companies to resolve payment issues as necessary.
• Follow established guidelines for keeping supervisor informed of progress, developments and obtaining approvals.
• Other essential duties and responsibilities assigned.

Key Accountabilities: 

• Responsible for the accurate and timely application and disbursement of pledges and payments.
• Operate as a subject matter expert of the CRM (ANDAR) as it relates to the role maintaining efficiency and accuracy.
• Assists with the maintenance of processing documents surrounding the responsibilities of the position.
• Ensure that key issues are addressed and that important information is provided quickly and effectively to all internal stakeholders in order to achieve desired results.
• Manage and respond to customers’ needs in a manner that provides added value and generates significant customer satisfaction.

KSA (Knowledge, Skills and Abilities):

• Associate degree or minimum 3 years relevant experience – non-profit and financial experience preferred.
• Must have high level of attention to detail; concern for accuracy; work requires continual attention to detail composing, typing and proofing materials, reconciling and formatting data in spreadsheets/CRM, establishing priorities and meeting deadlines.
• Knowledge or experience in a CRM database is preferred.
• Computer proficiency in Windows environment; Advanced Excel proficiency is required, understanding formulas for data manipulation and mass formatting is expected
• Familiarity with manipulating PDFs and maintaining a digital filing system.
• Ability to complete multiple tasks and a high volume of work accurately.
• Must have a high level of interpersonal skills, customer service and problem resolution skills to handle sensitive and confidential situations. Position continually requires tact and diplomacy.
• Excellent time management, organizational & communication skills – both verbal and written.

To view the position and apply, please click here.

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an equal opportunity employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

The Finance Division is comprised of the Pledge Processing and Finance areas.  Under the direction of the Finance and Audit Committee volunteers and other volunteers, it is responsible for maintaining proper internal financial controls, processing pledges, cash receipts, cash disbursements, and other financial transactions accordingly, to be a steward of the organization’s assets including cash, investments and fixed assets among others, to maintain necessary insurances, and to perform necessary external reporting including audit, tax and pension related reports and filings.  Internally the division ensures there is adequate financial reporting and analysis to assist the organization in decision-making, in a customer-centric way.

The position is responsible for multiple administrative processes and quality control within the Pledge Processing Department.  Registering report envelopes into the CRM system (ANDAR), providing a data control to ensure the envelope information gets into the system accurately, verify accuracy of data entry prior to finalization of Accounts Receivable Coordinator data entry, generating reports for cash auditors, monthly statement generation, monthly tax receipting, production of manual statement and tax receipts as necessary, reconciling the suspense account and customer service to donors and internal staff as it pertains to their responsibilities.  Maintaining confidentiality of records is extremely important.

General Responsibilities: 

• Register campaign envelopes into the CRM software (ANDAR).
• Generate monthly statements and tax receipts for Corporate, Payroll and Individual pledges.
• Research any returned statements and tax receipts and make corrections necessary for the statements and receipts to reach the intended destinations.
• Reconcile the suspense account.
• Assist in collection efforts, in conjunction with supervisor and Resource Development staff.
• Provides secondary review for the Accounts Receivable payment application and initiates processes to correct any flagged items that are found prior to finalization of the AR entries.
• Review select reports to verify accuracy of seasonal data entry associated with campaign.
• Complete transfers and adjustments as necessary to ensure the correct application of pledges and payments.
• Review and resolve requests submitted through the ticketing system as assigned.
• Assist in database maintenance by merging duplicate accounts, and accurately maintain the financial data of the accounts during the merge.
• Follow established guidelines for keeping supervisor informed of progress, developments and obtaining approvals.
• Contributes to the overall success of the United Way by performing other essential duties and responsibilities assigned.
• Review and direct physical mail, including pledges, payments, and invoices, received at the office to the correct lockboxes and maintain any other in office responsibilities on the scheduled in office workdays.

Key Accountabilities: 

• Responsible for monitoring financial data quality and remediating data quality issues while supporting root cause analysis with focused review of financial data in the CRM (Andar).
• Act as a subject matter expert of the CRM (Andar) as it relates to the role.
• Responsible for the initial recording of company and individual campaign results received for processing, and for maintaining the organization of records within the department.
• Constantly focus on the improvement of products, services and processes.
• Contribute to the timely and accurate completion of group tasks, while promoting a positive team environment through actions and behaviors.
• Ensure that key issues are addressed and that important information is provided quickly and effectively to all internal stakeholders in order to achieve desired results.
• Manage and respond to customers’ needs in a manner that provides added value and generates significant customer satisfaction.

KSA (Knowledge, Skills and Abilities):

• Associate degree or minimum 3 years relevant experience – non-profit and financial experience preferred.
• Computer proficiency in Windows environment; computer literacy is required.
• Advanced Excel proficiency is required, understanding formulas for data manipulation and mass formatting is expected for the efficient and accurate completion of data imports.
• Familiarity with manipulating PDFs and maintaining a digital filing system.
• Ability to complete multiple tasks and a high volume of work accurately.
• Must have high level of attention to detail; concern for accuracy; work requires continual attention to detail composing, typing and proofing materials, reconciling and formatting data in spreadsheets/CRM, establishing priorities and meeting deadlines.
• Must have a high level of interpersonal skills, customer service and problem resolution skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.  Must be able to handle difficult situations with mature attitude and judgement.
• Self-starter; demonstrated ability to work independently and within teams, meet deadlines and manage projects effectively.
• Fast data entry and ability to grasp instructions quickly.
• Excellent time management, organizational & communication skills – both verbal and written.
• Understands and supports the goals of the United Way.
• Knowledge or experience in a CRM database is preferred.

To view the position and apply, please click here.

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an equal opportunity employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

211 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources. The 211 Housing Plus Navigator primarily works with St. Louis City and County residents assessing for imminent risk of homelessness and making direct referrals to shelters based on availability or diverting them to other options more appropriate than homeless shelters when applicable, all while meeting or exceeding customer and quality standards.

General Responsibilities:

• Respond to calls to the Helpline, completing intake and assessment on each case. Refer those in immediate need of shelter to appropriate city or county facilities.
• Professionally and sensitively perform intake and assessment, gathering demographic and situational information and entering data accurately into the identified HMIS database and using other tools to determine bed availability when needed.
• Screen clients for program eligibility to in-house programs, complete referral forms thoroughly and accurately; properly code referrals made for callers; forward referrals to prevention housing counselors the same day that they are generated.
• Make referrals to other community resources as appropriate.
• As assigned, take a bed count at city and county funded shelters three times daily.
• Adhere to residency requirements when making referrals to emergency shelters. Provide telephone numbers for independent shelters as appropriate.
• Maintain privacy of the location of shelters, especially those serving abused women.
• Meet regularly with 211 Housing Plus Manager to address questions, receive performance feedback and voice ideas.
• Participate in quality assurance activities as assigned.
• Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned.

Key Accountabilities:

• Achieve an average of 85% or better on each quality indicator
• Meet or exceed benchmark goals to include: Average Handle Time, Availability, Documentation Accuracy

KSA (Knowledge, Skills and Abilities):

• Associates degree or 2 – 3 years equivalent experience in homeless services, or social services (Preferred experience in homeless services).
• Advanced customer service and problem-solving skills.
• Must have good to excellent verbal skills; empathetic listening skills.
• Ability to work under pressure and in a call center environment.
• High level of attention to detail and high level of accuracy
• Ability to successfully assess a situation and make recommendations based on various factors
• Must be able to handle difficult situations with mature attitude, judgment, poise, tact and diplomacy.
• Must be able to accurately type 45 wpm.
• Proficient in Microsoft Office applications and be able to utilize multiple computer-based systems.
• Ability to work with multicultural/ethnic groups, older adults, people with disabilities, LGTBQIA+ communities, and other populations.

To view the position and apply, please click here.

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an equal opportunity employer.

Relationship Manager, Leadership Giving

Job Summary: 

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

The Relationship Manager, Leadership Giving is a relationship-centric position responsible for planning, organizing, and conducting an annual Leadership Giving campaign within 2-3 assigned affinity groups. Common areas of responsibility include prospecting, recruiting, and managing volunteer leadership cabinets and steering committees; developing, implementing, & growing donor programs & events; and executing the departmental strategic plan to recruit, steward, & solicit donor base.

Leadership Giving Societies are a key function of United Way’s engagement efforts. More than 7,000 local people contribute $1,000 or more as Leadership Giving Society members, accounting for nearly 50% of all organizational campaign revenue. There are four Leadership Giving Societies and one young professional Society: Women’s Leadership Society, Men’s Leadership Society, Charmaine Chapman Society, Multicultural Leadership Society, and United Young Leaders.

General Responsibilities:

Relationship Management

• Build and manage portfolio with a cross-sector range of stakeholders, including senior executives, top donors, Society chairs, cabinet/committee members, and more
• Assist with stewardship process for lifespan of donors and volunteers: identification, recruitment, solicitation, orientation, and ongoing management
• Achieve Society membership and revenue goals by generating a pipeline of individual donors and prospects and executing a moves management plan to increase Leadership dollars

Data Management & Analysis

• Set Society goals, monitor progress, and project results via data, research, and feedback
• Track metrics to determine where we excel or struggle and how to improve our efforts
• Support volunteers with timeline/schedule management, meeting coordination & leadership, and preparation of supplemental materials (data/reports, talking points, scripts, agendas, etc.)
• Navigate and maintain an accurate database/CRM tool (Andar). Tasks include data entry & mining, communication tracking, and constituent profile maintenance.

General

• Plan & execute special events and programs that appeal to Leadership Society members and create a strong membership experience, such as kickoffs, mentor & educational programs, networking events, etc.
• Collaborate internally with all areas of the organization with particular attention to the following departments: Major & Planned Giving, Marketing, and Resource Development.
• Maintain knowledge of community political, social, and economic factors that may impact the annual campaign
• Represent & speak on behalf of United Way at applicable meetings and events (some nights and weekends)

Knowledge, Skills, and Abilities:

• Bachelor’s degree in job-related area and/or minimum of 3 years fundraising, development, or sales experience
• Proficient in Microsoft Office and nonprofit database applications
• Strong analytical and critical thinking skills with the ability to work autonomously, yet take direction as needed
• Exceptional customer service skills, responding to donor and volunteer needs in a manner that provides added value and generates significant satisfaction
• Demonstrated project management skills with the ability to hold self and others accountable for high-quality, timely, and effective results, often under suddenly tight deadlines

To view the position and apply, please click here.

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an equal opportunity employer.

Director Corporate Impact Partnerships

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

The Director, Corporate Impact Partnerships is responsible for implementation of strategies focused on building new, and deepening existing corporate partnerships, through the effective management and delivery of tailored services to a portfolio of corporate accounts to meet their community impact and employee engagement objectives.  This role serves as a primary liaison on tailored services to achieve Corporate Social Responsibility (CSR), philanthropic, and community engagement goals.

Responsible for proposal development, project management, ensuring quality service delivery, performance metrics, and overall client satisfaction, this role participates in the planning and associated process creation to ensure collaboration, integration and alignment across internal departments to meet client needs and to develop, evaluate and continuously improve and update services.

3-5 years of experience in social impact/CSR-related client service experience is preferred, with a Bachelor’s degree in business, sales, communications, or nonprofit management; or equivalent, in job related areas. Agency, consulting, and/or in-house corporate experience is helpful, as is experience working with corporations to meet their community and employee engagement needs. Demonstrated ability to gather, analyze and summarize data for use in planning, service delivery and continuous quality improvement efforts and strong strategic, analytical and critical thinking skills are a must.

To view the position and apply, please click here. 

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an equal opportunity employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

The Database and Prospect Research Manager works in the Philanthropy department, serving the major gift and leadership giving teams.  The database and prospect research position is responsible for managing and maintaining donor data, generating reports and dashboards for existing donor engagement. This position utilizes databases for researching major gift prospects to help advance the mission of United Way of Greater St Louis.

General Responsibilities: 

Navigates and maintains an accurate database/CRM tool.  Serves as liaison for the philanthropy department with external vendors. Manages data projects and creates custom dashboards to track donor progress, donor pledges and gifts.

This role also provides administrative support for the department including support for externally facing events including event set up and break down, attendance tracking, material preparation, and in-person event registration.

Knowledge, Skills and Abilities:

Requires two years of relevant experience, a college degree and a proven track record of working with databases and other data tracking tools or the equivalent.  Proficiency in Excel and other Microsoft Office applications & common tasks, such as mail merging, filtering/sorting, formatting, pivot tables, required along with a demonstrated ability to learn new technology applications, including various nonprofit databases/CRM tools.

To view the position and apply, click here.

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an equal opportunity employer.

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

The Volunteer Center Service2Go (S2G) Event and Volunteer Coordinator provides efficient management of supply inventory, ensuring all event products are ordered, sorted, and properly staged in time for the event staff. S2G Event and Volunteer Coordinator will be responsible for recruiting, leading and supervising groups of volunteers to aid in the sorting of products. Assists with event planning details, including client billing and tracking client payments. Additionally, the coordinator will periodically attend projects and assist with event set-up as well as interact with clients.

The weekly work schedule for this role offers a hybrid work week and is a full-time position. Occasional weeknights and weekends may be required depending on volunteer groups and project calendar.

Maintains and updates inventory records and performs physical inventory counts to maintain accuracy. This may require lifting and moving boxes up to 35 lbs. Leads the identification, recruitment, orientation, and training of volunteers to sort products needed for each event. Oversees volunteer group activities. Creates and updates volunteer program materials (job descriptions, policies, procedures, handbook, etc.)

If you have 2-3 years of experience in logistics coordination, 1-2 years of volunteer organizing, or general event planning knowledge we’d like to hear from you! An Associate degree or comparable experience preferred. Proficiency in Microsoft Office and demonstrated ability to learn new technology applications.  A valid driver’s license is required, along with the ability to rent and drive a mini-van  (expenses are covered).

To view the position and apply, click here.

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an equal opportunity employer.