Careers

Open Positions

Administrative Coordinator – Special Projects

The Administrative Coordinator – Special Projects works within the Resource Development division to provide operational management support and administrative functions. This position is responsible for campaign services, which include: scheduling speakers and agency tours, coordinating materials and warehouse website, coordinating the awards process, and assisting with the Campaign Representative process, which includes resume review, interview scheduling and onboarding.

General Responsibilities:

Meeting Preparation: Keep Directors and Relationship Managers well-informed of upcoming commitments through the development and coordination of a complex calendar, handling changes or cancellations as necessary and appropriate. Assist with preparation for meetings, including booking rooms, sending calendar invitations and managing attendance.
Document Preparation: Prepare paper and electronic correspondence, reports, manuals, statistical records and other documents that are accurate, detailed, clean, and timely. Format, proofread, print, and assemble documents such as manuals, emails, letters, briefings, and presentations. Seek approvals and signatures when necessary.
Event Support: Handle the administration of mail merging, name tags, pledge cards, handouts, table tents, assembling materials, etc. Work closely with supervisor, Account Managers, and volunteers to plan events and manage event registration.
General Administrative Support: Provide administrative support to all Resource Development team members and seasonal Campaign Representatives. Manage invoices and check requests, following up with Relationship Managers to ensure payment. Responsible for providing continuous administrative support in the absence of other Resource Development administrative coordinators and assistants.
Manages all aspects of Campaign Services: Scheduling all speakers, agency fairs and other agency engagements using the Hands On Connect platform. Ensure all events are covered and prepare statistical information reports.
Assist in coordinating ordering materials and the management of the website, training and roundtables for Employee Campaign Coordinators.
Assist in the management of the Campaign Representative program.

KSA (Knowledge, Skills and Abilities):

High school diploma required. Associate’s degree or comparable experience preferred
Knowledge of Salesforce preferred
2-3 years experience in an administrative support role
Excellent interpersonal and communication skills (written and oral)
Exceptional customer service skills
Demonstrated ability to hold information confidential with excellent judgment
Self-starter: takes initiative and ownership of work and processes
Experience working with Andar or other CRM database
High proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint)
Attention to detail composing, typing and proofing materials, establishing priorities, completing database updates and meeting deadlines, often under pressure
Ability to work autonomously, as well as to take direction as needed
Ability to see projects to completion with accuracy

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

Due to the COVID-19 situation, employees may work from a remote location or the office. In the future, employees may work remotely up to two days per week.

United Way of Greater St. Louis is an Equal Opportunity Employer.

2-1-1 Navigation Center Agent

2-1-1 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources.

2-1-1 Navigation Center Agents respond to inquiries through multiple queues within the United Way 2-1-1 Call Center, including phone, web chat and email inquiries. Specialists are responsible for assessing each person’s needs and properly referring them to an appropriate health and human service organization.

This position includes:

Receiving in-bound chats, telephone calls, and emails from people requesting assistance.
Engaging callers to assess their needs while utilizing a database to search for services, providing accurate and relevant information to callers to help them meet their needs
Identifying and escalating priority issues documenting all call information according to standards
Within 18 months, the person in this role will have completed the AIRS Certified Information and Referral Specialist (CIRS) exam.

If you have excellent experience in social service or customer service, the ability to handle crisis situations, and excellent verbal communication skills this may be the role for you! Requires a Bachelor’s degree or high school diploma with 3+ years experience in social service and/or call center environment; a basic knowledge of social service systems and how individuals access services and advanced customer service and problem-solving skills along with the ability to accurately type at least 45wpm. Proficient in Microsoft Office applications, fluent in Spanish and be able to utilize multiple computer-based systems for documentation.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

Due to the COVID-19 situation, employees may work from a remote location or the office. In the future, employees may work remotely up to two days per week.

United Way of Greater St. Louis is an Equal Opportunity Employer

Marketing and Events Coordinator

We are currently seeking a Marketing and Events Coordinator whose role will be to provide support to the marketing team, Leadership Giving/Major Gifts team, and executive office. The candidate in this role will be responsible for coordinating events, editing the work of others and writing scripts, blog posts, and email copy.
General Responsibilities:

Use AP style to edit the work of others, ensuring error-free communications
Use superior writing skills to write scripts, email copy, registration copy, blog posts, and more
Coordinate events for 10 – 500+ people, including but not limited to: managing contracts, ordering food and drink, coordinating vendors, serving as day-of contact for vendors and internal staff, set up and break down the event as needed, manage registration process, and event problem solving
Manage invoices and check requests for the events as well as the Marketing department

KSA (Knowledge, Skills and Abilities):

Exceptional writing skills, AP Style
Strong project management, analytical, and organizational skills with ability to manage multiple projects/events at the same time
Bachelor’s degree in journalism, marketing, communication, public relations or similar field
Minimum one year of relevant experience
Strong interpersonal skills, including the ability to work effectively with others at all organizational levels
Detail– oriented, organized, customer-centric
Strong command of the English language
Editing for grammar, style and tone
Strong attention to detail
Proficiency in Microsoft Suite

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

Due to the ongoing COVID-19 situation, our employees have the option of working in the office or remotely. In the future, it is anticipated employees will be working in a hybrid environment.

United Way of Greater St. Louis is an Equal Opportunity Employer

Development Manager

Job Summary
The Resource Development division is responsible for raising funds necessary for United Way of Greater St. Louis to meet its mission of helping people live their best possible lives. All Resource Development team members are committed to providing high-quality prospecting, cultivating, service delivery and donor stewardship to make their giving easy, impactful and personally meaningful.
The Development Manager plays an essential role in the division’s efforts through the effective and efficient management of volunteers and part-time seasonal staff. This position plays a role in the implementation of year-round engagement processes for a portfolio of organization donors, with a strong focus on United Way Community Campaign and the Divisions that are associated with that campaign.
General Responsibilities:

Responsible for implementing the action plan for the United Way Community Campaign and year-round engagement and service delivery to deepen United Way’s relationship with an assigned portfolio of donors.
Oversee, directly supervise, and guide teams of Campaign Representatives (part-time seasonal employees).
Participate in the identification, recruitment, orientation and training of all levels of volunteers.
Manage assigned volunteers and cabinets, assist with goal setting and ensure accurate reporting for projected and actual progress to goal.
Review and finalize donor data and progress reports, ensuring accuracy and comprehensiveness.
Establish positive relationships with related internal partners, corporate, charitable, civic, community and government organizations, providing accurate and quality customer service and information to external clients and stakeholders for all inquiries.
Attend all appropriate events, providing day-of and follow-up assistance as required.
Participate in annual action planning, including the development of donor segmentation, research and engagement planning to increase retention and annual giving and the development of processes to ensure collaboration, integration and alignment of Resource Development teams and shared service partners across United Way.
Ensure consistent implementation and recommend improvements of up-to-date policies and processes for areas of responsibility.
Continually research and share opportunities, best practices, trends and benchmark data to inform United Way and its efforts to attract, retain and engage donors.
Actively participate in identified opportunities for professional growth, including supervisory and team meetings, trainings, and organization-wide events.
Contribute to the overall success of United Way by performing other essential duties and responsibilities as assigned.

KSA (Knowledge, Skills and Abilities)

Bachelor’s degree in business, sales, communications, or nonprofit management; or equivalent, in job-related areas is required
1-2 years of experience in sales or fundraising
Specific knowledge of best practices in donor service delivery, engagement and retention
Experience working with corporations to meet their community and employee engagement needs
Demonstrated ability to gather, analyze and summarize data for use in planning, service delivery and continuous quality improvement efforts
Strong strategic, analytical and critical thinking skills with excellent written and verbal communication skills
Team-oriented with a commitment to fostering strong, productive, working relationships with all staff, volunteers, and the overall community
Ability to efficiently and accurately work under time and performance pressure
Demonstrated commitment to meeting both the expressed and unmet needs of internal and external clients
Demonstrated decision-making ability based on excellent judgment applied within the context of operating policies and processes and organizational values
Work well independently and within teams as a member and/or leader
High level of integrity with demonstrated ability to exercise tact and good judgment
Ability to manage multiple projects and prioritize tasks in a matrixed organization structure
Proficient in Microsoft Office and demonstrated ability to learn new technology applications

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.

Employment is contingent upon passing a screening for illegal drug use.

Due to the COVID-19 situation, employees may work from a remote location or the office. In the future, employees may work remotely up to two days per week.

United Way of Greater St. Louis is an Equal Opportunity Employer.

Data Evaluation and Systems Support Manager

United Way of Greater St. Louis mobilizes the community with one goal in mind — helping people live their best possible lives. To achieve this mission, we emphasize the importance of understanding outcomes, benchmarking across industries, pursuing innovation, and measuring/communicating impact.

The Data Evaluation and Systems Support Manager will help us achieve this objective. This person will be responsible for developing and maintaining application/reporting processes and systems used across the Community Impact Team and by funded agencies, extracting and analyzing data for reporting internally and externally, ensuring high levels of data quality and integrity, conducting community research, creating reports to address requests for both internal and external data, and providing technical support related to data collection and analysis efforts across the Community Impact function

This position’s responsibility includes

Data governance and management –

Implementing policies and protocols to manage data collected from funded agencie
Ensuring data quality and integrity; collaborate with relevant staff to build and maintain infrastructure of online application/reporting systems; ensure integration of accurate funded agency data into identified systems

Data collection, analysis & interpretation –

Building organizational understanding of key internal and external data, and updating accurate information sharing in appropriate repositories (GuideStar, United Way Worldwide publications, etc.)
Navigating public data sources to locate grantee, nonprofit and community data that is pertinent to further organizational efforts
Developing and managing standard and custom queries to extract data from existing databases; represent Community Impact Division at organization-wide data team meetings
Manage a process to address organizational data needs efficiently and effectively

Business Systems and Technical support –

Working with vendor to troubleshoot issues with online application/reporting portal and databases
Providing training to and help develop resources for funded agencies about how to access and appropriately use online reporting/application systems
Support relevant data systems across the Impact Team to stand up reporting, data collection and other elements needed to ensure accurate and robust input/output exchanges

If you have a bachelor’s degree or equivalent experience required, (master’s degree in social work or public health preferred) including a minimum of two to four years of experience working in data administration and management functions (collection, analysis, communication, distribution, etc.), proficiency in MS Office and strong ability to navigate data systems, and other details of managing processes – we want to hear from you!

Due to the pandemic, United Way of Greater St. Louis supports employees working from home and will return to the office for a hybrid schedule in the Spring of 2022 or until further notice.

United Way of Greater St. Louis offers an extensive benefit program including generous time off, health, dental, and vision insurance, short- and long-term disability, and a 403(b) plan.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

Salesforce Philanthropy Cloud and Marketing Cloud Tier 1 User Support Agent (U.S.)

The Salesforce Philanthropy Cloud and Marketing Cloud Tier 1 User Support Agent provides support for all licensed users, providing first line support and assistance. This position requires a highly motivated and multifaceted individual to contribute to and be part of a proactive and client-focused technical team. Tier 1 User Support Agent will support United Way donor companies’ end users and internal personnel with varying levels of technical expertise.

This position includes

Supporting a multi-channel contact center environment, meeting or exceeding established baselines
Using defined systems and processes to keep stakeholders updated on requests, issues, etc.
Providing first contact application support for moderately complex customer inquiries via phone calls, emails, and web submissions.
Identifying, evaluating, and prioritizing customer technical problems and concerns with the SPC application and web portal so they are successfully resolved.
Thoroughly documenting and managing customer issues and tracks inquiries using Salesforce Service Cloud, maintaining incident records and related problem documentation.

Requirements

Associates degree or 2 – 3 years of technical or customer support experience.
Internal or external customer service experience, preferably in a technical environment.
Must be able to excel in a multi-channel environment, using phone, email, webchat, and text.
Proficient in Microsoft Office applications; Word, Excel, Outlook, preferred advanced proficiency; knowledge of Salesforce is a plus.
Possess a methodical approach to problem-solving.
Ability to express complex technical concepts in layman’s terms to non-technical users verbally and in writing.
Must be able to handle difficult situations with mature attitude and judgment.
Works accurately under pressure with a high attention to detail and concern for accuracy.
Ability to work independently in a highly visible, fast paced environment.
Enthusiasm and the ability to thrive in an atmosphere of constant change.
Identify service improvement opportunities as we continually improve service level quality.
Meet or exceed all performance metrics set forth for the department and individuals.
Meet or exceed all established SLA’s to ensure the most responsive approach to service.
Availability to participate in on-call schedule when necessary.

United Way of Greater St. Louis supports employees working remotely 2 days per week. We offer an extensive benefit program including generous time off, health, dental, and vision insurance, short- and long-term disability, and a 403(b) plan.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

2-1-1 Housing Plus Operations and Program Manager

The Housing Plus Operations and Program Manager is responsible for the day-to-day operations of the 2-1-1 Housing Plus program. In this role, the candidate will manage a team of 2-1-1 Housing Plus Navigators that takes calls from the Greater St. Louis area seeking shelter and other sources of housing support. In this role, the incumbent is responsible for establishing, maintaining, and elevating relationships with government representatives, homeless service providers, volunteers, etc. The Housing Plus Operations and Program Manager will report monthly and quarterly on grants, monitor funding proposal due dates and timelines while partnering with leadership to complete and deliver outcomes.

Program hours are currently Mon-Fri 7:30am to 5:00pm consisting of two team members and two shifts. However, this is likely to change to nearly a 24-hour operation that will begin before the end of 2022 with an additional five or more team members.

This position includes

Managing daily operations that include scheduling, coordinating with 2-1-1‘s Program Manager and Director for staffing shortages.
Developing processes and procedures for any after hour support functions.
Serving as a liaison with shelter directors/leaders regarding shelter referrals staying apprised of developments or changes in local homeless and prevention services in the region.
Representing the program at internal and external meetings, coalitions etc., specifically in required Continuum of Care meetings and subcommittee meetings.
Providing timely updates and training to 2-1-1 Navigation Center and Community Partnership team related to homeless services and resources, processes and call workflow updates, and database updates.
Providing timely and accurate responses to City and County requests for information and action.
Overseeing quality assurance related activities including client file management and customer service experience.
Acting as liaison between the program and the Homeless Management Information System provider, working with them to create reports, train new team members, schedule audits, etc.

KSA (Knowledge, Skills & Ability)

Associate or Bachelor’s degree (preferred) in human services, social work, or related field.
Minimum of two years of supervisory experience.
Two or more years working in a social service field, preference for those who have worked in homeless services.
Ability to work in a fast paced environment and willingness to pitch in to help the team.
Must have a high level of attention to detail and concern for accuracy.
Self-starter with demonstrated ability to work independently and within teams, meet deadlines, and manage projects effectively.
Strong verbal and written communication skills. Empathetic listening skills and high aptitude for problem-solving.
Must be able to handle difficult situations with mature attitude, judgement, poise, tact, and diplomacy.
May require non-traditional work hours to fill in on occasion.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

Director – West Region

The West Region Director is responsible for the implementation of the United Way of Greater St. Louis mission and strategy in the West St. Louis, St. Charles, Lincoln and Warren Counties. This position is responsible for fundraising, fostering and maintaining positive, engaging relationships with corporate partners, auxiliary board members, and community stakeholders.

This position includes

Prospecting and conducting outreach to secure campaign and corporate community impact program support of new non-partner corporations.
Managing existing partner corporations, personal giving from individuals, and the analysis and evaluation of strengths and weaknesses of past workplace and leadership giving campaigns.
Implementing leadership giving activities in coordination with other resource development departments at United Way and within defined organizational strategies.
Engage the Auxiliary Board of Directors, develop the annual region operating budget and the day-to-day management and operation to ensure performance within the approved budget.
The Director may on occasion retain responsibilities in the identification, recruitment, orientation and training of volunteers and staff as needed.
Compile research data and prepare statistical reports and analysis as necessary. Responsible for accuracy of data maintained in computer/files, as well as for reviewing other fundraising and campaign programs while participating in the development of new or modified techniques for United Way’s use.
Serve the organization as an advisor on matters pertaining to the West Region, communicating the needs and assets, issues and civic opportunities in organizations and initiatives based in the West Region to other departments of the organization.

If you have a Bachelor’s degree and a minimum of 5 years relevant experience including 2-4 years of experience in leading a team; have prior fundraising or sales experience with a background in a community organization and/or social services; have a demonstrated ability to lead and manage a team; bring knowledge and familiarity with political, social, and economic environment of the geographical area and an ability to work with diverse populations and are proficient in using Microsoft Excel and Word to produce professional reports and documents, we want to hear from you!!

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

Director, Capacity Building Initiatives (CBI)

The Director – Capacity Building Initiatves (CBI) function of United Way develops, coordinates and provides services that will help strengthen the governance, programs, administration and finances of member agencies. The position provides direct support to network agencies, oversees agency training, delivers consulting services and is a liaison with organizational partners, offering quality nonprofit capacity building opportunities.

General Responsibilities:

Provide consistent, targeted and universal training opportunities across the network, inclusive of panels, round tables, instructor-led trainings and more.
Identify quality trainers/presenters to facilitate training workshops, peer learning tables and mentor agencies, as needed.
Develop invitations, registration forms and/or applications for training opportunities; review and qualify candidates, monitor interest and encourage agency participation; draft & distribute award letters.
Develop strategies, evaluate and support agencies in order to drive improvements and strengthen their operations in one or more of the United Way Quality Standard (UWQS).
Provide guidance, feedback and oversight regarding the agencies’ efforts to meet the recommendations from allocation voluneers and site reviews.
Partner with internal managers to coordinate capacity building efforts for select agencies providing history, context and updates on selected agencies and ongoing projects.
Provide a standard and responsive series of training opportunities for UW member agencies; demonstrating awareness of UW priorities and external drivers to aid in positioning strong agencies and network.
Work with external vendors to issue badging and certificate credentials to agencies that complete courses and training tracks; maintain log of credentials, with expiry/renewal dates; educate internal and external stakeholders about the value, process and posting of credentials.
Maintain database of nonprofit best practice resources for stakeholder access.
Develop and maintain United Way website page, highlighting capacity building opportunities, including value/process of credentialling.
Manage CBI budget, request funding and process invoices for facilitators and partners; periodically report budget status and reconcile discrepancies with Finance Department.
Build relationships and partner with outside funders/providers to create opportunities and leverage resources for member agency participation in existing quality programs that build skills in identified need areas.
Develop and implement a performance management system, measurement tools and process to assess the impact that funded capacity building initiatives have on participating agencies.

KSA (Knowledge, Skills and Abilities):

Bachelor’s degree in related field.
Minimum of three (3) years’ experience in the management/administrative level in a non-profit organization.
The successful candidate will have a combination of education, non-profit administration, and/or grant review experience. Candidate must be able to analyze governance, program, finance and administration indicators of quality at a non-profit.
Familiarity with relevant government regulations, funding sources and administration of nonprofit organizations.
Understands and supports the goals of United Way.
Able to represent United Way in the community.
Must have a high attention to detail and concern for accuracy.
Must have strong written, communication and listening skills.
Analytical ability required in order to gather and summarize data for reports, find solutions to various administrative problems and prioritize work.
Must have desire for continuous improvement in nonprofit best practices and enviroments, work flow, communication, educational methods, etc.
Willingness to be flexible, able to triage and work on multiple projects at one time.
Must be team oriented and strategic.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

Director, Corporate Partnerships

The Director, Corporate Partnerships is responsible for implementation of strategies focused on developing new, and building off existing corporate partnerships, through the effective management and delivery of tailored services to a portfolio of corporate accounts to meet their community and employee engagement objectives.
Position Includes:

Serves as a primary liaison with corporate account on tailored services to achieve Corporate Social Responsibility (CSR), philanthropic and community engagement goals
Responsible for proposal development, project management, ensuring quality service delivery, performance metrics, and overall client satisfaction for a portfolio of accounts
Participate in the planning and associated process creation to ensure collaboration, integration and alignment across internal departments to meet client needs
Develop, evaluate, and continuously improve and update services in area of responsibility
Ensure consistent implementation, and recommend improvements, of up-to-date policies and processes for areas of responsibility
Continually research CSR opportunities, best practices, trends, and benchmark data to inform United Way and client companies’ CSR efforts
Working with internal United Way team and companies’ CSR leadership teams, assist with the planning of client companies’ CSR strategies, as appropriate
Serve as cross-functional team leader to ensure detail oriented, client focused and highest quality implementation of client companies’ CSR strategies, including contributions management, employee engagement, communications, consolidated giving, and other services as appropriate
Establish positive relationships with related internal partners, corporate, charitable, civic, community and government organizations, providing accurate and quality customer service and information to external clients and stakeholders for all inquiries
Actively participate in identified opportunities for professional growth, including supervisory and team meetings, trainings, and organization-wide events
Coach, mentor and establish plans for professional development of direct reports
Contribute to the overall success of United Way by performing other essential duties and responsibilities as assigned

KSA (Knowledge, Skills and Abilities):

3-5 years of experience in social impact/CSR-related client service experience
Bachelor’s degree in business, sales, communications, or nonprofit management; or equivalent, in job-related areas is required
Agency, consulting, and/or in-house corporate experience
Ability to supervise and motivate staff by creating an environment for team to innovate, take reasonable risks and grow their professional skills.
Specific knowledge of best practices in donor service delivery, engagement and retention
Experience working with corporations to meet their community and employee engagement needs
Demonstrated ability to gather, analyze and summarize data for use in planning, service delivery and continuous quality improvement efforts
Strong strategic, analytical, and critical thinking skills
Understanding and supportive of United Way and its philosophy, goals and role in the community
Team oriented with a commitment to fostering strong, productive, working relationships with all staff, volunteers, and the overall community
Demonstrated commitment to meeting the expressed and unmet needs of internal and external clients
Demonstrated decision-making ability based on excellent judgement applied within the context of operating policies and processes and organizational values
Hold self and others accountable for high quality, timely, and effective results
Comfort in a fast paced, rapidly shifting and evolving workplace
Demonstrated understanding of diversity, equity, and inclusionary practices
High level of integrity with demonstrated ability to exercise tact and good judgment
Ability to manage multiple projects and prioritize tasks in a matrixed organization structure
Proficient in Microsoft Office and demonstrated ability to learn new technology applications

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an Equal Opportunity Employer.

CIE Partner Network Engagement Manager

CIE Partner Network Engagement Manager

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us.

The CIE Partner Network Engagement Manager supports United Way’s systems change efforts inclusive of the Greater St. Louis Community Information Exchange (CIE). Reporting to the Systems Change Director – CIE, this role serves as a trusted partner to community-based organizations by being an expert resource and an active listener who is continually engaged with user feedback. The person in this role is responsible for implementing the CIE partner network strategy as an integral part of the CIE Team, deepening relationships among community providers and facilitating effective working relationships that foster trust between partner agencies to benefit shared clients. This is a hands-on role contributing to the growth and maintenance of the CIE partner network, encouraging agencies to partner more deeply through participation in community care coordination via the CIE and its technology partner to share client information, manage referrals and share client outcomes. As a face of the CIE, you will work alongside community champions to drive the adoption of the CIE to create new partnerships that align with the Greater St. Louis Community Information Exchange.

General Responsibilities:
Conduct outreach to and build relationships with clinical and community-based organizations that may be interested in participating in the CIE

Conduct outreach to aligned clinical and community-based organizations, their referral partners, and new organizations who may be interested in joining a regional community information exchange. This may include but is not limited to facilitating information sessions, community meetings, one-on-one meetings, presentations, and phone conversations to engage organizations and support the development of a regional CIE.

Build and maintain relationships with the clinical and community partners engaged in the CIE through direct outreach and network partner meetings.

Provide regular updates to key stakeholders on outreach and onboarding efforts.

Work with the CIE team to identify partner needs to participate in CIE effectively.

Support integration of consumer, community, and clinical voice in the design and implementation of the CIE

Support the development of consumer and community engagement efforts. Center consumer and community voice in the CIE design and implementation.

Coordinate the CIE-focused community and consumer engagement sessions.

Conduct appropriate follow-up and ongoing support for community and consumer voice workstreams to ensure the organization’s equity and engagement principles are upheld.

Review network data to assess service gaps and identify organizations that could fill those gaps; work closely with CIE steering committee, workgroups, and Unite Us to determine appropriate outreach strategies.

Identify new functionality and services that could deliver value to CIE partners, users, and community members.

Align with internal goals, values, and initiatives

Coordinate with other transformation work, making sure implementation of the CIE is in alignment with other UW Systems Change activities and leveraging those initiatives to advance collective goals.

Stay abreast of community initiatives and opportunities that have potential alignment with CIE.

Coordinate the collection of successful client stories for CIE communications.

Build effective working relationships with peers, leadership, and partners.

Key Accountabilities

Create timeline and training content and materials for reporting, capacity building, and learning communities.

Produce reports and analytics for internal and external audiences.

Effectively serve as an ambassador and participant for internal and external groups.

KSA (Knowledge, Skills, and Abilities):

At least 2-3 years of experience working in program implementation, integration, evaluation, quality improvement, or related area.

Bachelor’s degree required in social work, public health, or related field.

Familiarity with the social service landscape in the region is required; experience providing social or navigation services in the region preferred.

Strong communicator, both verbal and written, with the ability to build trust while mobilizing people to take action.

Ability to operate effectively in a fast-paced, changing environment.

Experience implementing new initiatives and system transformation a plus.

Self-starter who is comfortable turning big ideas into actionable processes and project plans.

Excellent organizational skills, attention to detail, and accuracy.

Excellent presentation skills.

Team player, positive attitude, mature, confident, self-starter.

Ability to work independently and collaboratively with a wide range of community groups, partner organizations, internal customers, and volunteers.

Ability to adapt and keep current in a rapidly changing and organic environment.

United Way of Greater St. Louis supports employees working remotely 2 days per week. We offer an extensive benefit program including generous time off, health, dental, and vision insurance, short- and long-term disability, and a 403(b) plan.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a screening for illegal drug use

United Way of Greater St. Louis is an Equal Opportunity Employer

Administrative Coordinator, Finance

Administrative Coordinator, Finance

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job – it’s a mission! Come work with us!

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

Job Summary
The Finance Division is responsible for proper maintenance of internal financial controls, to process pledges, cash receipts, cash disbursements, and other financial transactions accordingly. Internally, the division ensures there is adequate financial reporting and analysis to assist the organization in decision making.

The position is responsible for multiple administrative processes including registering report envelopes into the CRM system (ANDAR), providing a data control to ensure the envelope information gets into the system accurately, generating reports for cash auditors, monthly statement generation, monthly tax receipting, production of manual statement and tax receipts as necessary, reconciling the suspense account and customer service to donors and internal staff as it pertains to their responsibilities. Maintaining confidentiality of records is extremely important.

General Responsibilities:

Register campaign envelopes into the CRM software (ANDAR).

Generate monthly statements and tax receipts for Corporate, Payroll and Individual accounts.

Research any returned statements and tax receipts and make corrections necessary for the statements and receipts to reach the intended destinations.

Reconcile the suspense account.

Assist in collection efforts, in conjunction with supervisor and Resource Development staff.

Provides coverage for the Accounts Receivable Coordinators as necessary.

Review select reports to verify accuracy.

Submit transfers and adjustments as necessary to ensure the correct application of pledges and payments.

Review and resolve requests submitted through the ticketing system as assigned.

Oversee appropriate retention of all paper records stored within the department and the correct organization of those items.

Occasionally provide backup to organization’s receptionist as needed.

Follow established guidelines for keeping supervisor informed of progress, developments and obtaining approvals.

Other duties as assigned.

Key Accountabilities

• Responsible for the initial recording of company and individual campaign results received for processing, and for maintaining the organization of records within the Pledge Processing Department.

Generates the billing statements and tax receipts on a monthly basis.

Constantly focuses on the continuous improvement of products, services and processes.

Contribute to the timely and accurate completion of group tasks where assigned while promoting a positive team environment through actions and behaviors.

Manages and responds to customers’ needs in a manner that provides added value and generates significant customer satisfaction.

KSA (Knowledge, Skills, and Abilities):
Technical or Other Abilities:

Knowledge and operation of standard office equipment, at a level generally acquired through 1+ years’ related experience.

Typing 30 wpm; high mathematical aptitude.

Computer proficiency in Windows environment; Software literate: MS Office Suite: Outlook, Word, Excel – basic proficiency required;

Experience:

Minimum one year related experience. Bookkeeping experience preferred, but not required.

Specific Skills & Attitudes:

A demonstrated understanding of United Way, its philosophy, and its goals.

High degree of personal integrity and ability to maintain confidentiality.

Knowledge of business and an excellent command of the English language.

Self-starter with demonstrated ability to work independently and within teams, meet deadlines and manage projects effectively.

Able to work accurately under pressure to complete multiple tasks and a high volume of work according to established methods with attention to detail and accuracy while meeting deadlines.

Good interpersonal and communication skills to provide good customer and problem resolution services.

Type & Level of Education:

High school diploma or GED (General Equivalency Diploma) equivalent. Some college, bookkeeping or accounting courses preferred

United Way of Greater St. Louis supports employees working remotely 2 days per week. We offer an extensive benefit program including generous time off, health, dental, and vision insurance, short- and long-term disability, and a 403(b) plan.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a screening for illegal drug use

United Way of Greater St. Louis is an Equal Opportunity Employer

Campaign Representative

Campaign Representative

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job – it’s a mission! Come work with us!

Job Summary
A Campaign Representative is an individual who is hired on a temporary basis by United Way of Greater St. Louis to assist in the implementation of the annual fund-raising campaign from September through November. This temporary position is from September 2nd through November 18th, 2022. Campaign Representatives will oversee 20-30 accounts and will report to a member of the Workplace Campaign team. This is a part time position; therefore requires about 30 hours of work per week.

General Responsibilities:

Gain working knowledge of United Way and its funded programs.

Contact and work with Employee Campaign Coordinators (ECC) within local businesses to plan, organize, and conduct effective employee fundraising campaigns. This includes providing them with necessary materials and making public presentations to employee groups.

Provide an informational program within each organization for the purpose of educating employees about United Way, funded programs and services.

Maintain complete records on assigned accounts.

Evaluate and recommend changes for future campaigns on assigned accounts.

Attend scheduled meetings, trainings and campaign related functions, whether virtual or in person.

Monitor progress and project anticipated results.

Conduct virtual and in person meetings with volunteers on a regular basis to assess progress.

Must have a high level of interpersonal skills to handle sensitive and confidential situations.

Position continually requires demonstrated poise, tact and diplomacy.

Must have pleasant telephone etiquette.

Must be able to work professionally under pressure.

Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned.

Effectively assist assigned companies with all tasks associated with their campaigns.

Responsible for achieving goals established by staff and volunteers.

KSA (Knowledge, Skills, and Abilities):

Computer proficiency in Windows environment; Computer literate: MS Office Suite: Outlook, Word, Excel – basic proficiency required; Must possess a valid driver’s license and automobile insurance.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

United Way of Greater St. Louis is an Equal Opportunity Employer

Executive Assistant to Chief Administrative Officer

Executive Assistant to Chief Administrative Officer

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!

Job Summary
The Executive Assistant provides effective and efficient administrative support and coordination in support of the Chief Administrative Officer (CAO) and executive office functions. Collaborating with others while working independently, the Executive Assistant is responsible for maintaining a large volume of information, meeting preparation and scheduling, managing assigned projects, ensuring timely and accurate responses to inquiries and communications, and providing excellent customer service to multiple stakeholders. Attention to detail and organizational abilities is absolutely paramount.

This position includes:

Completing a broad variety of administrative tasks for the CAO including managing an extremely active calendar of appointments; completing expense reports; preparing check requisitions; composing and preparing correspondence that is sometimes confidential; arranging travel plans; and preparing meeting materials and minutes.

Providing administrative and project management support for board level committees for which the CAO has responsibility including advance distribution of materials, preparation of supporting materials for meetings including PowerPoints and documents, preparing minutes, and maintaining attendance.

Serving as coordinator of various meetings convened by the CAO and Executive Office to include booking meeting rooms, sending calendar invitations, managing attendance and preparing materials.

Frequently exercising independent judgment in matters and processes pertaining to managing Board of Directors members’ information and acts on behalf of CAO’s office.

Supporting CAO in completion of special projects as directed.

Receives incoming calls to the CAO and Executive Office, determines nature of call and whether it requires the attention of the CAO or Executive office team, takes messages and maintains contact information, and whenever possible responds to caller directly based on knowledge of the Executive Office teams’ preferences, office functions, policy, priorities and availability or makes sure the caller receives appropriate transfer to another department.

Welcoming visitors to the Executive Office and identify the purpose of the visit before directing them to the CAO and CEO as required.

Processing incoming correspondence received by the Executive Office team, prioritizing and determining its disposition. May process and answer correspondence without knowledge of CAO.

Preparing, reviewing, proofreading, and formatting paper and electronic correspondence to include: letters, agendas, annotated agendas, and presentations for the CAO. Seek approvals and signatures when necessary.

In partnership with the President/CEO’s Executive Assistant, facilitate the effective planning and organization of Board of Directors, Executive Committee and special meetings, as required.

Responsible for maintaining records management of the Board of Directors to include updating current demographics on board members in all necessary places to ensure consistency across the organization.

Keeps CAO well informed of upcoming commitments, responsibilities, projects and meetings, following up appropriately.

Maintains continuity of office operation during the CAO’s absence, handling administrative matters and arranging for most efficient dispatch of pending matters upon CAO’s return.

Contributes to the overall success of United Way by performing other essential duties and responsibilities as assigned.

KSA (Knowledge, Skills, and Abilities):

Minimum of three to five years’ experience providing administrative support; experience supporting C-Level Executives or senior leadership required.

Proficient in MS Office (Excel, Access, Word, PowerPoint, Outlook, etc.)

High school diploma/GED required; Associate degree or comparable experience preferred

Excellent written and oral communication skills

Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.

Demonstrated proactive approaches to problem-solving with strong decision-making capability.

Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer service/response.

Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners and donors.

Must be reliable and dependable regarding attendance and in fulfilling work responsibilities.

If you have excellent experience in C-Suite Level administrative support management, the ability to handle multiple priorities, and excellent verbal communication skills, this may be the role for you! Requires at least a high school diploma with three to five years’ experience. Advanced customer service and problem-solving skills along with the ability to manage continuity of communication form various leadership sources and accurately type at least 45wpm. Proficient in Microsoft Office applications, we would like to hear from you.

To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org

Employment is contingent upon passing a screening for illegal drug use.

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

United Way of Greater St. Louis is an Equal Opportunity Employer

Senior Vice President of Philanthropy

Senior Vice President of Philanthropy

United Way of Greater St Louis is seeking a Senior Vice President of Philanthropy to design and implement a comprehensive development plan including research and cultivation efforts that continuously broaden United Way’s funding base through foundations, special events, and corporate campaigns.

The SVP of Philanthropy reports to the President & CEO, and will partner closely with the Board, division, and department leaders. As a member of the senior leadership team, the individual in this role will be responsible for collaborating with the CEO and peers to set overall development growth strategy including recruiting donors and new corporate campaigns. This person will guide, approve and monitor the establishment and implementation of departmental strategy and ensure the team is effectively structured to achieve approved goals and advance the department and organizational strategy.

This role will also:

Supervise staff and volunteers

Identify and advocate for necessary staff and budget resources

Establish quality standards for donor services to help meet resource development goals

Lead talent development efforts and succession planning for the department

Foster collaboration, integration, and alignment across organization

Coach, mentor and establish plans for professional development of direct reports and meet regularly to review deliverables and progress toward meeting established outcomes and goals.

Actively steward relationships with United Way Worldwide and high performing local United Ways to both inform their creation and leverage the availability of best practices and products in areas of responsibility

Actively participate in identified opportunities for professional growth, including supervisory and team meetings, trainings, and organization-wide events

Oversee research funding sources and trends, with foresight, to help position United Way ahead of major funding changes or trends

Drive revenue growth above industry benchmarks

Inspire giving from the United Way Board and Auxiliary Boards and other key volunteers/donors

Assist in securing grant revenue from government, tax credits, and foundations for prioritized initiatives.

The successful candidate will have a minimum of 7 years of relevant work experience leading a development and/or advancement department for a nonprofit or institution of similar complexity with multiple stakeholders and a Bachelor degree in nonprofit management, business, sales, or communications; Master’s degree preferred. Requires demonstrated record of securing 6-8 figure gifts, with capital campaign experience a plus. Senior strategic leadership experience in the management of organizations of a comparable size and mission, and interacting with diverse constituencies and boards required, along with experience in event production across the fundraising spectrum, including prospect identification, sponsorship proposal creation and donor stewardship.

If you meet the above criteria and have a history of collaboration and an unwavering commitment and accountability to a team, peers, and organizations, excellent coalition-building skills with an ability to write and communicate and work effectively with a variety of internal and external stakeholders, the flexibility and managerial courage to shift direction and bring others along, and outstanding presentation and communication skills and experience as a compelling spokesperson, relationship builder, and fundraiser we’d like to hear from you!

United Way of Greater St. Louis supports employees working remotely 2 days per week. We offer an comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.

To apply, please submit your resume and/or cover letter to Beth Sare at Careers@stl.unitedway.org

Employment is contingent upon passing a background check and screening for illegal drug use

United Way of Greater St. Louis is an Equal Opportunity Employer

Careers

Come work with us!

Open Positions

EQUAL EMPLOYMENT OPPORTUNITY

"Working at United Way is like working with the family you love." –Wendy

Join Our Team

“I work with a team that represents and appreciates different backgrounds. We are learning and advocating for diversity, equity and inclusion in our community and workplace." –Brittin

What We Stand For

“Joining United Way has been life changing. I have rediscovered who I am and what I thrive for every day, while having the opportunity to work within an organization and community that truly care.” –Pedro

BENEFITS

Diversity and Inclusion