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Water Utility Assistance Program

Water Bill Help is Available for Qualified St. Louis Residents

During the 2020 Pandemic, the City of St. Louis Water Services Division instituted a water shut-off- moratorium for residents.

$1 million of American Rescue Plan Act (ARPA) funds has been allocated to assist City residents with past-due water accounts.

A person washes their hands with water and soap
– Funds will be awarded on a first-come, first-served basis and consist of a one-time credit of up to $500.
– See below for eligibility requirements.
– For more information, please call 314-771-2255.
Start the online application

Eligibility

St. Louis City Resident
Household income at 80% Area Median Income or see below
Demonstrate COVID-19 Hardship (i.e., lost income or additional costs due to the COVID 19 crisis, for reasons including but not limited to: Cut hours; job loss, funeral expenses, treatment costs)
Over 90 days delinquent
Must enroll in a debt repayment plan for outstanding water and refuse charges and agree to receive financial literacy information from the Saint Louis City Treasury Division.

Required Eligibility Documentation

Proof of Earned and Unearned Income for All Household Adults
Proof of Social Security Number for All Household Adults
Past Due Water Utility Bill
MO State ID or Drivers License
Proof of Primary Residence
Demonstrate COVID-19 Hardship

Need Assistance with Other Utilities?

United Way 211 coordinates with local organizations offering more than 30,000 programs and services across Missouri and Southwest Illinois. View our database of utility assistance programs today.