The United Way of Greater St. Louis mobilizes the community with one goal in mind — helping people live their best possible lives. To achieve this mission, we emphasize understanding outcomes, benchmarking, innovation, and measuring and communicating impact. To position the organization to achieve these goals, the Data Manager is responsible for developing and maintaining application/reporting software and databases used by our funded agencies, extracting and analyzing data in our database, ensuring high levels of data integrity and quality, overseeing data management processes, conducting community research, creating reports to address requests for both internal and external data, and providing technical support related to data collection and analysis efforts within our community impact function.
Supervisory Accountabilities:
Staff: No
Volunteers: No
General Responsibilities:
The Data Manager is responsible for:
1) Data & database management – implement policies and protocols to manage data collected from funded agencies that help ensure data quality and integrity; collaborate with relevant staff to build and maintain infrastructure of online application/reporting data collection systems; serve as liaison with online application/reporting system vendor to ensure custom reports are developed to specified standards and data is extracted as needed; manage processes to ensure funded entities submit quality, complete data in a timely manner; create resources and systems to build organizational understanding of agency and community data; oversee and implement procedures to ensure existing data is up to date and accurate; set up and track event registration in online system while managing pertinent communication with registrants; ensure integration of accurate funded agency data into Salesforce Philanthropy Cloud
2) Data collection, analysis & interpretation – build organizational understanding of internal and external data by conducting community research and analyzing internal data to create accurate, ensure updated, accurate information is shared in appropriate repositories (GuideStar, United Way Worldwide publications, etc.); easily interpretable reports; navigate public data sources to locate grantee, nonprofit, and community data that is pertinent to further organizational efforts; develop and manage standard and custom queries to extract data from existing databases; represent Community Impact Division at organization-wide data team meetings; create easily accessible platforms that empower coworkers to locate and understand data; manage a process to efficiently and effectively address organizational data needs
3) Technical support – provide technical assistance to funded agencies as they use online application/reporting systems; work with vendor to troubleshoot issues with online application/reporting portal and databases; provide training to and help develop resources for funded agencies about how to access and appropriately use online reporting/application system; support coworkers in resolving issues related to online application/reporting systems, and resultant reports
Key Accountabilities:
- In collaboration with relevant staff, build online/application reporting system with vendor to gather identified data
- Maintain online application/reporting system & ensure its adherence to specified standards
- Manage processes to ensure funded entities submit quality, complete data in a timely manner
- Audit data collected from funded agencies to ensure a high degree of quality and integrity
- Research, analyze, and interpret internal and external data to produce highly accurate reports to address organizational data needs
- Serve as a liaison with the online application/reporting system vendor to ensure all system aspects (online portal, forms, reports, queries, database, etc.) are functional and accurate while ensuring projects are completed on time and according to specifications
- Provide respectful technical assistance to internal and external customers regarding all aspects of the online application/reporting system and data management
- Set up and maintain online event registration
- Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned
- Collaborate with relevant staff to ensure integration of accurate funded agency data into Salesforce Philanthropy Cloud
Knowledge, Skills and Abilities:
- Bachelor’s degree or equivalent experience required, Master’s degree in social work or public health preferred
- Minimum of two to four years of experience working in data administration and management functions (collection, analysis, communication, distribution, etc.)
- High proficiency in MS Office (Excel, PowerPoint, Word, etc.)
- Experience using technology to create custom reports and maps
- Ability to manage data by conducting quality and integrity audits, writing data dictionaries, and building data collection infrastructures appropriate for data needs
- Ability to access, extract, and utilize data from public data sources (Census, DESE, BLS, etc.)
- Ability to quickly learn to navigate technological systems; experience building capacity of others to access these systems is preferred
- Ability to manage multiple projects with a high degree of accuracy and attention to detail
- Strong communication skills – ability to translate between those who are comfortable with technological terms and processes and those who are not
- Ability to work collaboratively and incorporate feedback from a wide range of stakeholders while ensuring timely progress on projects
- Ability to clearly communicate in presentations to large groups
- Experience building and managing grants management and reporting systems preferred
Please submit resume and cover letter to careers@stl.unitedway.org.
