CIE Partner Network Engagement Manager

 

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us.

 

The CIE Partner Network Engagement Manager supports United Way’s systems change efforts inclusive of the Greater St. Louis Community Information Exchange (CIE). Reporting to the Systems Change Director – CIE, this role serves as a trusted partner to community-based organizations by being an expert resource and an active listener who is continually engaged with user feedback. The person in this role is responsible for implementing the CIE partner network strategy as an integral part of the CIE Team, deepening relationships among community providers and facilitating effective working relationships that foster trust between partner agencies to benefit shared clients. This is a hands-on role contributing to the growth and maintenance of the CIE partner network, encouraging agencies to partner more deeply through participation in community care coordination via the CIE and its technology partner to share client information, manage referrals and share client outcomes. As a face of the CIE, you will work alongside community champions to drive the adoption of the CIE to create new partnerships that align with the Greater St. Louis Community Information Exchange.

 

General Responsibilities:
Conduct outreach to and build relationships with clinical and community-based organizations that may be interested in participating in the CIE

  • Conduct outreach to aligned clinical and community-based organizations, their referral partners, and new organizations who may be interested in joining a regional community information exchange. This may include but is not limited to facilitating information sessions, community meetings, one-on-one meetings, presentations, and phone conversations to engage organizations and support the development of a regional CIE.
  • Build and maintain relationships with the clinical and community partners engaged in the CIE through direct outreach and network partner meetings.
  • Provide regular updates to key stakeholders on outreach and onboarding efforts.
  • Work with the CIE team to identify partner needs to participate in CIE effectively.

 
Support integration of consumer, community, and clinical voice in the design and implementation of the CIE

  • Support the development of consumer and community engagement efforts. Center consumer and community voice in the CIE design and implementation.
  • Coordinate the CIE-focused community and consumer engagement sessions.
  • Conduct appropriate follow-up and ongoing support for community and consumer voice workstreams to ensure the organization’s equity and engagement principles are upheld.
  • Review network data to assess service gaps and identify organizations that could fill those gaps; work closely with CIE steering committee, workgroups, and Unite Us to determine appropriate outreach strategies.
  • Identify new functionality and services that could deliver value to CIE partners, users, and community members.

Align with internal goals, values, and initiatives

  • Coordinate with other transformation work, making sure implementation of the CIE is in alignment with other UW Systems Change activities and leveraging those initiatives to advance collective goals.
  • Stay abreast of community initiatives and opportunities that have potential alignment with CIE.
  • Coordinate the collection of successful client stories for CIE communications.
  • Build effective working relationships with peers, leadership, and partners.

 
Key Accountabilities

  • Create timeline and training content and materials for reporting, capacity building, and learning communities.
  • Produce reports and analytics for internal and external audiences.
  • Effectively serve as an ambassador and participant for internal and external groups.

KSA (Knowledge, Skills, and Abilities):

  • At least 2-3 years of experience working in program implementation, integration, evaluation, quality improvement, or related area.
  • Bachelor’s degree required in social work, public health, or related field.
  • Familiarity with the social service landscape in the region is required; experience providing social or navigation services in the region preferred.
  • Strong communicator, both verbal and written, with the ability to build trust while mobilizing people to take action.
  • Ability to operate effectively in a fast-paced, changing environment.
  • Experience implementing new initiatives and system transformation a plus.
  • Self-starter who is comfortable turning big ideas into actionable processes and project plans.
  • Excellent organizational skills, attention to detail, and accuracy.
  • Excellent presentation skills.
  • Team player, positive attitude, mature, confident, self-starter.
  • Ability to work independently and collaboratively with a wide range of community groups, partner organizations, internal customers, and volunteers.
  • Ability to adapt and keep current in a rapidly changing and organic environment.
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    United Way of Greater St. Louis supports employees working remotely 2 days per week. We offer an extensive benefit program including generous time off, health, dental, and vision insurance, short- and long-term disability, and a 403(b) plan.
     
    To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org
     
    Employment is contingent upon passing a screening for illegal drug use
     
    United Way of Greater St. Louis is an Equal Opportunity Employer


    James Taylor