Community Information Exchange (CIE) Care Navigator
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
The St. Louis Community Information Exchange or CIE is a network of regional partners focused on improving the health and well-being of people in the St. Louis Region. Using a shared technology, partners share information and coordinate efforts to deliver holistic, person-centered care that helps families move from crisis to long-term stability. United Way of Greater St Louis is seeking a CIE Care Navigator to facilitate network referrals. The Care Navigator ensures clients are connected to the best programs to address their needs. Conducts assessments and screenings over the phone and follows up with clients.
This role screens clients for program eligibility to in-house programs, completing forms thoroughly and accurately, makes direct referrals to in-network providers and monitors provider progress in serving referred to clients. Completes follow-up calls to assess for accuracy of non-network referrals, reassessments of needs and develops relationships with in-network providers.
Successful candidates will have basic knowledge of social service systems and how individuals access services. A bachelor’s degree preferred; or High School Diploma plus 3 or more years of experience in social service. Proven customer service and problem-solving skills required, along with the ability to address the needs of those who reach out for services.
To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.
Employment is contingent upon passing a background check and screening for illegal drug use.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.