By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!


We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.


The Finance Division is comprised of the Pledge Processing and Finance areas.  It is responsible for maintaining proper internal financial controls, to process pledges, cash receipts, cash disbursements, and other financial transactions accordingly, to be a steward of the organization’s assets including cash, investments and fixed assets among others, to maintain necessary insurances, and to perform necessary external reporting including audit, tax and pension related reports and filings.  Internally the division ensures there is adequate financial reporting and analysis to assist the organization in decision making, in a customer-centric way.


The position coordinates United Way’s accounts receivable and payout processing including importing or keying pledges and payments into the CRM system (ANDAR), processing monthly payments to other non-profits, generating and reviewing reports to confirm accuracy of data, assisting with tax receipting and billing, and customer service to donors and internal staff as it pertains to their responsibilities.


General Responsibilities: 

  • Retrieve, reconcile, format, and enter donor detail and payment files associated with donations (may necessitate imports or manual data entry).
  • Vet selected agencies that are designated to receive funding and verify they are eligible and that designations are correctly logged in the system.
  • Coordinate, prepare and submit payout requests for disbursement of designated funds from National and Open Campaigns.
  • Monitor and respond to payout queries, including general payout resource inbox.
  • Review and resolve requests submitted through the ticketing system as assigned.
  • Review and direct physical mail, including pledges, payments, and invoices, received at the office to the correct lockboxes and maintain any other in office responsibilities on the scheduled in office workdays.
  • Provide accurate and quality customer service and information for all inquiries.
  • Monitor reports to review collections and contact companies to resolve payment issues as necessary.
  • Follow established guidelines for keeping supervisor informed of progress, developments and obtaining approvals.
  • Other essential duties and responsibilities assigned.


Key Accountabilities: 

  • Responsible for the accurate and timely application and disbursement of pledges and payments.
  • Operate as a subject matter expert of the CRM (ANDAR) as it relates to the role maintaining efficiency and accuracy.
  • Assists with the maintenance of processing documents surrounding the responsibilities of the position.
  • Ensure that key issues are addressed and that important information is provided quickly and effectively to all internal stakeholders in order to achieve desired results.
  • Manage and respond to customers’ needs in a manner that provides added value and generates significant customer satisfaction.


KSA (Knowledge, Skills and Abilities):

  • Associate degree or minimum 3 years relevant experience – non-profit and financial experience preferred.
  • Must have high level of attention to detail; concern for accuracy; work requires continual attention to detail composing, typing and proofing materials, reconciling and formatting data in spreadsheets/CRM, establishing priorities and meeting deadlines.
  • Knowledge or experience in a CRM database is preferred.
  • Computer proficiency in Windows environment; Advanced Excel proficiency is required, understanding formulas for data manipulation and mass formatting is expected
  • Familiarity with manipulating PDFs and maintaining a digital filing system.
  • Ability to complete multiple tasks and a high volume of work accurately.
  • Must have a high level of interpersonal skills, customer service and problem resolution skills to handle sensitive and confidential situations. Position continually requires tact and diplomacy.
  • Excellent time management, organizational & communication skills – both verbal and written.



To view the position and apply, please click here.

Employment is contingent upon passing a background check and screening for illegal drug use.

United Way of Greater St. Louis is an equal opportunity employer.

Patrick Gable