By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
Job Summary
The Lead Manager – Data Strategy, Learning, and Evaluation is a position reporting to the Chief Impact Officer. This position acts as an internal subject matter expert and internal consultant across departments to pursue data evaluation and strategies that measure and tell the story of United Way’s impact across communities. This position is responsible for implementing evaluation tools and strategies to analyze and measure the effectiveness of our Impact initiatives, ranging from shared database training, partner agency reporting, evaluation of outcomes for funding awards and our theory of change. This position also develops reports used by staff and leadership to drive program development, fundraising and impact reporting. The Lead Manager – Data Strategy, Learning, and Evaluation is responsible for translating complex data into actionable metrics, designing the regional learning curriculum connected to data and evaluation, sharing our learnings externally, and leading regional trainings and events. The Lead Manager – Data Strategy, Learning, and Evaluation is also responsible for implementing the administration of our grants management system and supervising the Manager – Data and Evaluation.
General Responsibilities:
- Support the implementation of United Way’s Community Needs Assessment, inclusive of dashboards, vendor management, etc.
- Support evaluation at the organizational level to support the mission, messaging, and best practices for organizational and programmatic improvement.
- Analyze impact area data for partner agencies, regional and individual partners using grants management, Andar and other data systems.
- Provide high-level summaries and analyses for sites, county leads, and program leadership regularly.
- Create custom reports, maintain current reports, and train program staff to build regional and site-level reports to provide regional and site-level program data.
- Support the integration of data and evaluation efforts across multiple programs and departments across the Impact Team.
- Design and implement both quantitative and qualitative program evaluations.
- Design and lead research requests when needed, including finding and analyzing community-level data, regional data, and publicly available data sets.
- Work with external evaluators and act as the project lead and point of contact on external evaluations, cross-sector table and more.
- Contribute to the overall success of United Way by performing other essential duties and responsibilities as assigned.
Agency Reporting and Assessment:
- Assist in the design of the technology platform to collect and display data and information from partner agencies.
- Develop materials and timeline, conduct trainings, and provide technical assistance for all reporting and grantmaking processes.
- Prepare reports and analytics for other divisions and stakeholders and help inform investment decisions.
- Assist in assessing agency performance and the development of a comprehensive scoring rubric; develop and implement surveys for performance improvement.
- Demonstrated ability to hold information confidential with excellent judgment
System Administration
- Oversee systems that track and maintain outcomes tracking data sets.
- Provide technical assistance for grants management systems or other software through system administration, monitoring data quality, adjusting and troubleshooting technical and access challenges, and keeping the site current with the implementation of new software additions and system updates.
- Serve as primary data and evaluation contact to internal and external partners.
- Lead the migration of data to other software, as needed, working with members of the IT department.
Capacity Building, Outcomes and Performance Management
- Design and lead regional training around data and evaluation, providing actionable insights for United Way and partner agencies.
- Develop tools and compile information to help build partner agencies’ capacity to track impact.
- Assist in or provide capacity building trainings and technical assistance on outcomes measurement and performance management for staff, volunteers, and agencies, including topics such as theory of change, logic models, data collection infrastructures, process improvement, continuous quality improvement culture, balanced scorecard, etc.; assist in the summary, analysis, and interpretation of common outcome indicator data submitted by agencies.
- Facilitate learning communities by convening agencies for best practice sharing, consensus building on common measures, gaining knowledge on emerging issues; prepare reports and analysis on performance assessment data; collaborate with other funders and internal staff.
Community Level Data Networking and Field Building
- Communicate with external initiatives (local, state and nationwide) and learn from their evaluation efforts.
- Conduct research on community-level data, statistics, trends, evidence-based practices, and relevant legislation within impact areas; publish briefings, reports, and presentations for internal and external audiences; assist in the development of a community dashboard in coordination with the collective impact data groups.
- Act as a point of contact with others interested in learning more about our evaluation efforts.
Fundraising
- Participate in United Way fundraising campaign, which may include speaking engagements at workplace campaigns.
- Provide data and inputs for grant applications and other revenue generation needs.
Management
- Hire, train, and supervise staff.
- Work with other Equity Team Directors for overall management of the Equity Team.
- Participate in Community Impact Team (CIT) directors and managers meetings to provide leadership for the entire program department.
Key Accountabilities
- Design, develop, and implement data collection and reporting system, ensuring a high degree of data quality and integrity.
- Create timeline and training content and materials for reporting, capacity building, and learning communities.
- Produce publications, reports, and analytics for internal and external audiences.
- Effectively serve as an ambassador and participant for internal and external groups.
KSA (Knowledge, Skills and Abilities)
- Master’s degree required in Social Work, Public Health, or related field
- Minimum of five years of experience working in evaluation, quality improvement, research, or related area
- Prior experience supervising other staff strongly preferred
- Demonstrated solid technical ability, analytical thinking, project management, and research skills
- Experience with qualitative and quantitative analysis, database and data system design, development and management, and data analysis
- Experience leading and managing grants management systems and processes
- Possess subject matter expertise in outcomes and performance management principles
- Excellent organizational skills, attention to detail, and accuracy
- Excellent written and oral communication and presentation skills
- Ability to work independently and collaboratively with a wide range of community groups, partner organizations, internal customers, and volunteers
To apply, please submit your resume and/or cover letter to Careers@stl.unitedway.org.
Employment is contingent upon passing a screening for illegal drug use.
Due to the COVID-19 situation, employees may work from a remote location or the office. In the future, employees may work remotely up to two days per week.
United Way of Greater St. Louis is an Equal Opportunity Employer
